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I purchased a camera from a platform (essentially South Korean version of eBay, and was formally owned by eBay) in South Korea through PayPal goods and services. When the camera arrived it was significantly not as described (damaged).
I started the dispute process, to which PayPal decided in my favour and asked me to send the item back before refunding me.
So fair enough, I send the item back and pay the return shipping. The item then has now sat in South Korea at customs for nearly 3 weeks now, with Auspost telling me that the receiver must contact South Korean customs.
Now the thing is before I even sent the item back, I received daily harassment (through phone calls and emails) from the seller asking me to withdraw the dispute, including them emailing me saying that “even if the item is sent back, we won’t refund you”. I communicated these concerns to PayPal, to which they assured me that as long as the item was sent back, I would be okay.
I then tell the seller numerous times they must contact customs, to which they reply that they wouldn’t unless I withdrew the dispute. So now the parcel is just sitting there at customs.
I communicate and provide evidence of all this to PayPal and they continually tell me “thanks for letting us know that, we will wait for 3-5 more business days before resolving it”, then when that time comes up, they say the same thing again. or they would give me continually shifting back goal posts of which day they would resolve the dispute.
In need of advice on what to do now
charge back through CC