Does anyone know if it's possible to contact Amazon regarding a specific purchase please?
I bought a daily deal back in July during Prime days and it still hasn't shipped. I'd prefer to try contacting them rather than cancel the order and reorder as the price is now significantly higher.
There's a live chat(Your account > Customer service) - have you done that?
Don't be silly, first port of call is always to post a thread on ozbargain rather than try do anything.
bezos, ebay, ali , etc should be paying some kind of retainer for ozbargain forum members for relieving the workload on the off-shore cs teams.
Muzeeb will be looking down on us from heaven, thanking ozbargain users for their help. May he rest in peace.
@blitz: He's gone to a better place. I'm surprised you hadn't heard, it was all anyone was talking about at the goat sacrifice.
To be fair, it’s actually not the easiest thing to find in their app
the internal messaging system between customer and seller is even more frustratingly annoying to navigate
https://www.amazon.com.au/hz/contact-us/foresight/hubgateway
Don't click on any orders, just click: Something else > contact us > start chatting now
Does anyone know if it's possible to contact Amazon regarding a specific purchase please?
I've just used chat.
It is harder to contact them via chat these days but possible, but I've also found that they're less inclined to assist the way you want. Many times now it's simply 'cancel' the order or you can return an item for a refund.
To chat, click on the item and go through process of having a problem with the order, and one of the selection options will be 'other' or some variation which results in a chat window opening. The other options are 'cancel order', 'return' etc.
Don't forget to escalate to Amazon customer service rep that you already escalated this concern to Ozbargain.
Thank you to those who chose to be helpful.
Item has finally shipped.
You can request a call through their app or just ring them directly on 1800 990 253