Warranty Query- Phone with Skin

JustASmoothSkin on 08/09/2024 - 23:25
Last edited 08/09/2024 - 23:26

A real quick one for anyone that may have a bit of knowledge in the area, I had to warranty my Pixel 7 Pro because of a software issue that killed the primary microphone (mic 1). This was warrantied through JB Hi-Fi under the manufacturers warranty. Upon inspection they (authorized repairer) immediately sent a different refurbished replacement to JB Hi-Fi which then told me they had a like new refurbished model for me to collect.

My small issue is that my original Pixel 7 Pro had a D-Brand real brown leather skin on the back that helped protect it, I asked JB Hi-Fi which told me to take it up with Google, Upon talking to Google they told me to take it up with the authorized repairer and the repairer is claiming that I have to talk to the manufacturer.

Is there a clause I can use to get any of them to get me a new skin? or am I SOL? Wouldn't be a huge issue but those damn skins are expensive, Also am minus a screen protector but aliexpress is cheap for those.

Poll Options

  • 0
    Talk to Google Again
  • 1
    Talk to JB HiFi Again
  • 1
    Talk to Authorized Repairer Again
  • 30
    SOL
Mobile Google Mobile Phone Android

Comments

  • Hybroid on 09/09/2024 - 01:11
    +9

    Accessories you provide are not part of the warranty or their responsibility to replace.

  • ThithLord on 09/09/2024 - 08:06
    +1

    You seriously sent your phone away with the phone case?

    • djsweet on 09/09/2024 - 08:24
      +1

      It’s a skin, not a case. I don’t think you can take it off without destroying it

    • CrispyChrispy on 09/09/2024 - 10:55

      Dbrand skin ≠ case

      It's an expensive sticker, essentially.

      • ThithLord on 09/09/2024 - 11:39

        The issue is still the same.

  • SmiTTy on 09/09/2024 - 08:18

    Could you not have removed it before sending in? (I'm not familiar with dbrand)

    • CrispyChrispy on 09/09/2024 - 10:55

      It's a skin so if you remove it you'll inevitably damage it. It'll be stretched, less sticky, etc.

      • JustASmoothSkin on 09/09/2024 - 13:35

        Cheers, Guess there is a reason to not buy DBrand skins. Will just stick to my unicorn beetle case and buy a lens protector on aliexpress.

  • xuqi on 09/09/2024 - 11:45

    It's not the manufacturer / repairer responsibility to handle your applied accessory. Buy a new one to use with the replacement handset.

  • Xyzzy on 09/09/2024 - 13:09

    "Warranty" is a verb now?

    • JustASmoothSkin on 09/09/2024 - 13:39

      Haha, you know what I mean. Couldn't think of the correct term at the time. Had to request for return merchandise authorization so my phone can be seen to under the manufacturer warranty by a third party authorized repairer to determine a repair,refund or replacement.

  • netjock on 09/09/2024 - 15:13

    Take it as learning.

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