I've got a private health insurance that covers pharmaceutical medicine for me and my family.
Recently I ordered some prescription of myopia eye drops for my child. It's 3 bottles, about $30 each, plus the $12 delivery, which was 30*3+12 = $102 in total. It's in a same prescription, same receipt. When I tried to claim it, my insurance provider says the PBS was calculated on per item, which is $31, just slightly more than the per item price. And they don't cover delivery. So I get nothing claimed out of that $102.
Is it normal? I remembered when I was with my previous provider (Bupa) it was calculated on the total price, not per item. Setting it to per item makes it almost useless, as not many usual single presciption item is above $31.
you need to ask for it to be put on the same script, ie. one bottle + 2-5 repeats on a reg 49 script, and when you fill the script ask for all of it at once. then each item will be $102