Mobile Emergency Calling Legislation WARNING (E000 Warnings = Telco Not Provide Service to that device)

Costanza on 05/09/2024 - 12:43
Last edited 12/09/2024 - 14:34

Be very careful with imported mobiles from now on as the government has basically told Telcos to soon not provide services to any phone they don't think can do emergency calling (000) on all the networks.

https://minister.infrastructure.gov.au/rowland/media-release…

Telco providers will also have to identify where an end user’s mobile device is unable to access Triple Zero, to notify those customers, and refrain from supplying carriage services to those devices.

https://www.legislation.gov.au/F2024L01103/asmade/text

6.(2)(b) where an end-user’s mobile phone is unable to access the emergency call service using either the provider’s own network or the networks of other carriage service providers who provide carriage services to the public, the carriage service provider is:
(i) to notify the end-user that the mobile phone is not able to access the emergency call service;
(ii) not to supply carriage services to the end-user in connection with that mobile phone;

EDIT And it has started with Optus ( https://www.optus.com.au/support/mobiles-tablets-wearables/i…. ):-

To keep you safe Optus will not support any new phone that does not meet the above standards. If you recently connected or re-connected a non-compatible phone on our mobile network, then your phone will not be supported from 10 September 2024.

If you receive an SMS, email, call or letter from us about this change, then you immediately need a new device to stay connected.

You will not be able to make or receive calls, text or use mobile data to browse the internet from an unsafe mobile phone from this date.

EDIT Optus existing customers ( https://www.optus.com.au/content/dam/optus/documents/for-you… ):-

from October 2024, any Triple Zero Impacted device already on the Optus network will stop working.

TL;DR Any mobile the telcos don't think can correctly do emergency (000/112) VoLTE calling on all three networks will soon be blocked from working on all three Australian networks (excludes short term roamers).

Mobile

Comments

  • altomic on 05/09/2024 - 12:48
    +4

    Yeah, that is regards to the closing of the 3G network and imported 3G only phones.

    • Costanza on 05/09/2024 - 12:50
      +1

      Not just 3G phones, any phone they don't think can correctly do emergency calls using VoLTE.

      • doperst on 06/09/2024 - 17:07

        Yep. Poco X6 Pro 5G, released in 2024, supports all the required network bands. And yet it's not in the list of supported devices.

        • sntc on 29/10/2024 - 16:45

          FYI - I got this from amaysim on 28 aug

          We’ve previously reached out to notify you that we’ll be switching off the Optus 3G network and the impact this could have on one or more of your 4G/5G devices, including the ability to make 000 calls.

          Based on updated information from the manufacturer and device testing on our network, we no longer believe that your device will be impacted when the Optus 3G network is switched off. This means your device will continue to work as normal post this date.

          Your Device(s)
          ————— Xiaomi Poco X6 Pro 5G

  • Fredfloresjr on 05/09/2024 - 12:48
    +3

    Should apply to those who calls triple 000 for nail ingrown pain too

  • grog on 05/09/2024 - 12:54

    And ACMA maybe 5? years ago said that Important messages should not be sent by SMS or TEXT due to the unreliability of the mode.

    Things like bushfire warnings via SMS etc may not get through.

    Not really related to 000 etc as per post but maybe of interest.

    Placing too much trust in consumer telco operations to get important messages through may be risky…

  • Dollar General on 05/09/2024 - 13:08
    +1

    Won’t someone think of the children

  • Chandler on 05/09/2024 - 13:15
    +1

    I fail to see why you think this is bad?

    Telco providers will also have to identify where an end user’s mobile device is unable to access Triple Zero, to notify those customers, and refrain from supplying carriage services to those devices.

    i.e. I sign-up to Telstra with phone X; Telstra notices that my phone cannot call 000, Telstra notifies me and refuses service i.e. my phone won't connect to the network.

    Much preferable to the alternative:

    I sign-up to Telstra with phone X; Telstra notices that my phone cannot call 000, Telstra does nothing, I use my phone as normal. I have a need to call 000 but can't… Profit?

    • ESEMCE on 05/09/2024 - 13:22
      +9

      The problem is the reality will be (cause we have already seen this with the 3G shutdown);
      "Carrier looks up the table of phones they have sold, your phone is not on that table, but is perfectly compatible, Carrier blocks your service."

      There have already been cases of people being notified that "Your Phone will not work following the 3G shutdown", then months later being told, "actually it will be fine".
      Too bad for anyone who acted on the false message back when it was first sent. They burned money on a replacement device (very nice for Carrier profits) to solve a problem that never existed.

      Also what will happen to tourists, will they now be required to buy a special Tourist only, no emergency, SIM at a jacked up price (nice for Carrier Profits), or pay their domestic carrier's exorbitant roaming fees (nice for Carrier Profits).

      • Chandler on 05/09/2024 - 14:27

        Fair points.

        I suppose what is the alternative?

        Tourist phones will always be an issue. Although why would they need a special SIM? They would either use their existing SIM with roaming or get a local or international SIM (ala Amaysim), same as we would when travelling. I guess that you are bringing this up as they would come under the same legislation and would thus be barred from service due to the phone? Maybe carve out an exemption for tourists? The telco's should already know that the SIM is from overseas. Just keep doing what we already do with tourist phones/SIMs? I'm not even sure if 112 would work with international SIMs?

        • ESEMCE on 05/09/2024 - 15:32
          +4

          If a tourist is using Roaming, sure, easily identifiable as a tourist and therefore exempt. I guess they'd have to listen to a tedious warning every time they make a call (just Iike I currently am) letting them know that their phone may be/is unable to make emergency calls.
          But if a Tourist buys a local SIM when they arrive, how would they be identified from a local unless it's a special Tourist SIM?

          If they can't be identified as a tourist, and their handset fails the basic Emergency Check (cause why would the carriers bother doing a good job), their entire service is blocked cause of some stupid law written to cover up the utter ballsup of this 3G shutdown!

          What's the alternative…
          Well, one alternative might be to legislatively enforce a requirement that carriers offer Emergency access to their VoLTE networks via a generic IMS registration.

          • mooseca on 05/09/2024 - 22:20

            @ESEMCE: I'm getting the warning as well on boost with a poco x6 pro. Ridiculous it's played on every outgoing call and can't opt out. Also don't hear a ringtone once it completes.

            • ESEMCE on 06/09/2024 - 08:13

              @mooseca: I don't have the ringtone issue.
              But they've successfully annoyed me enough that I've decided I'll upgrade.
              Easier for me to justify with a 5yo Xiaomi Mi 9T versus your brand new handset though.

        • ESEMCE on 05/09/2024 - 15:53
          +5

          The other problem with this law is that many devices are not even expected to be able to call Emergency.
          Stick a "free" Cashrewards Boost SIM (technically a phone SIM) into a Android Tablet or into a WiFi Hotspot, and boom, no service cause you can't call emergency despite having no intention to call Emergency.

    • Geekomatic on 13/11/2024 - 02:12

      Once I'm contacted that my mobile can't make 000 calls, it should be up to me if I care about not being able to ring 000 directly.
      If everything else works on my old mobile, that decision should be mine. I have a Skype number & What'sapp.

      Also: for deaf or hard of hearing:

      https://www.fire.nsw.gov.au/page.php?id=309

      So, you CAN use Skype or call through the other way to report an emergency.

      Just imagine, we used to go everywhere WITHOUT a damned phone at all.

  • Counter Intelligence on 05/09/2024 - 19:55
    +2

    I'm curious about how this impacts people using their SIMs in a hotspot device or those using non-VoLTE supported phones as hotspots.

    • Neoika on 29/09/2024 - 10:00

      Here is the 3498 responding message from Boost after using the SIM in a modem for a few weeks.

      We were unable to confirm if the device in use for this service number 04xxx will be supported from 28 October 2024, including emergency 000 calling. Check your device manual or contact the manufacturer to see if your handset is compatible. Please contact your service provider if you require further support.

    • zuruhara on 09/10/2024 - 14:16
      -1

      Sounds like the end of the road for people using voice & data sims in a modem.

  • Kiro on 10/09/2024 - 06:49

    if its to do with shutting down the 3g network then yes, i can see a point.

    although if this isnt the case then i find it strange that from memory you can call emergency services of 911 and 112, the later being used to call on any and every available network. but if 3g is gone then that is it for that mobile device.

  • zachhambo on 24/09/2024 - 09:21
    +1

    So it appears Optus have disconnected people they think don't have 4g access today, a week earlier than it was scheduled.

    • Costanza on 24/09/2024 - 13:08
      +1

      Yes seems there are going to be a lot of old Xiaomi phones looking for new home soon (until Telstra/TPG/Vodafone follow suit).

  • Costanza on 24/10/2024 - 14:44

    UPDATE:-

    https://www.telstra.com.au/exchange/-telstra-3g-closure--how…

    From 12.01am 28 October we will begin blocking all devices which aren’t able to call Triple Zero to ensure we’re complying with this new law. From there, we will progressively begin to close down our 3G network so it’s important to be ready by 28 October to ensure service continuity.

    https://www.telstra.com.au/support/mobiles-devices/3g-determ…

    https://www.legislation.gov.au/F2024L01353/asmade/text

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