Resolved: eufy Camera Issue on Wi-Fi Only - Please Help!

Edit: Issue resolved. I called my ISP and after lengthy call:

  • They updated the IP address on their end
  • I hard reset the NBN box
  • I factory reset my router

One/all of these things seemed to resolve the issue!


Hi all, I'm at my wits end with this one.

I'm getting an error on the hat reads "System time mismatch with server, please check your system settings." and this has been occuring for about a week.

The issue basically renders my eufy system useless when I'm on my wifi network. The issue entirely goes away when on mobile data. I use a Google pixel for reference.

I have a HomeBase 2, a doorbell camera and a couple of 2C's.

A few notes below:

  • The actual devices don't matter. I get the error on the app even when I delete every device.
  • I've deleted and reinstalled the app a million times, no success.
  • I've checked system settings on my phone and all is aligned.
  • I've rebooted my wifi 100 times.
  • I've checked my wifi system settings (Deco M9) and all is aligned.
  • My partner has an iPhone and is also having issues albeit the error isn't the same as I'm getting (it's just not working properly over wifi). I can't even add devices anymore.
  • Have raised with support and no help. Even if they sent replacement devices, the app still doesn't work for shit even without devices added.
  • If I connect to my partners phone via hotspot, it works again so it's something specific to my home internet.

Any ideas what it could be? Possibly something with the ISP?

Any help is appreciated.

Comments

  • -2

    From ChatGPT.

    It sounds like you've tried almost everything, but there are a few more possibilities to explore:

    Time Sync Issues on Router: Sometimes, the router itself may have a time sync issue. Ensure that the time settings on your Deco M9 are correct and aligned with your local timezone. Check if there's a setting to synchronize the router's time with an NTP server.

    DNS Configuration: Your ISP's DNS servers might be causing the issue. Try changing the DNS settings on your Deco M9 to use Google's DNS (8.8.8.8 and 8.8.4.4) or Cloudflare's DNS (1.1.1.1) and see if that resolves the problem.

    Firewall or Security Settings: It's possible that your router's firewall or security settings are blocking certain traffic required by the Eufy app. Check if there are any blocked services or ports, and consider temporarily disabling the firewall to see if it resolves the issue.

    ISP-Specific Issues: Sometimes, ISPs can block certain ports or traffic types that might be required by the Eufy system. You could try reaching out to your ISP to see if they are aware of any restrictions that might be affecting your connection.

    Network Isolation Features: Some routers have network isolation features that prevent devices from communicating with each other. Ensure that this is not enabled on your Deco M9.

    Firmware Update: Ensure your router and all devices (HomeBase 2, cameras) are running the latest firmware. Sometimes, these issues can be resolved with a simple update.

  • +1

    I've got a Eufy cam system and had similar issues and I was convinced it was a broken camera.

    Turned out that my wifi router was the problem. My homebase 1 (also have homebase 2) only uses 2.4ghz where all other connected devices are 5ghz. In short, I didn't think the issue was the router initially as for the most part it was wifi-ing. However, once I found that the dodgy 2.4ghz was a common issue for my router, I contacted the manufacturer and they replaced with new and there's been no issue with Eufy since.

    Your symptoms are different in that you can still access yours via mobile data where I couldn't.

    Possibly the message then is to eliminate one item at a time from your system to see which is possibly the cause.

    • Thanks for this - I tried to switch to 2.4ghz only with no success.

      My devices are definitely not the problem as the app and my wifi just will not align for whatever reason so stuck at this step.

    • +2

      Ignore - problem fixed!

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