Hi all,
I got my L20 in July and it was great.
I recently noticed that instead of taking a logical path up and down, it spins around erratically and never finishes the clean. It also can't go over my floor mats (it could before) which are only 5mm high.
I updated the firmware and then did a full reset with no success. It now can't even complete a full map.
I'm emailing with Lubluelu now, but thought I'd ask her as well.
Anyone had similar experiences?
Unfortunately not. Everything looks good from what I can see.
all Lubluelu is crap
You tested them all?
Not true I have the SL60D and it's fantastic.
Did you get a response from Lubluelu? I sent a couple of support requests a few days ago and no response.
They said they are going to ship me a replacement.
Not sure if it makes a difference, but I purchased mine via what I assume is their official store on Ebay.
I eventually rang the USA support number and was told to email [email protected] (I had been emailing [email protected] without response). They have likewise stated that they will send me a replacement. We will see if that works out.
I received my replacement today (complete box and not just the vacuum unit). Hopefully this one is better.
Wish there was a fix, feels like such a waste to toss it.
I'll be email Lubluelu soon as I'm having the same, or very similar issue. The robot actually doesn't move more than a metre away from the charger and just keeps moving in little jerks here and there, even when I recall it to the station it never finds it's way back even though it might only be a foot away. I did notice that the mapping I had redone a week ago was made of circular lines instead of straight paths in the old mapping (I'd redone it because I set up some new furniture).
Which email did you send to, service or [email protected]?
Did they ask you to return the old unit?
sorry for the very late reply… no I didn't have to return the old unit.
I bought the L20 and in trying to set it up today, it won't charge. Just stays at a constant 0% battery. I tried different power points, cleaning the contacts and charging in different positions but all failed. Anyone else with a similar issue?
charging in different positions
Tried standing on your head?
I've got this same erratic behaviour from my L20. How's did you factory reset it? All the instructions don't seem to properly reset it. The lubluelu support is a bit hopeless sending new instructions to reset the SL60 reset instructions instead
I think hold down the 2 buttons on the front for 10 seconds. I could be wrong though.
This resets the network rather.
Mine also having this erratic movement that doesn’t go beyond 1m from the charging station. Bought Aug 24 and only used it less than 10 times since. Sent email to Lubluelu and as per other customers said, no responses. Terrible customer service and a flop product model L20.
Btw, to factory reset, you need to press the power button for 5 seconds, release once you heard a sound, hold again for another 5s and you will hear confirmation of factory reset. I tried but didn’t fix the issue at all now can’t even scan and map the place.
Hair caught in the wheels?