Lubluelu Robot Vacuum L20 - Getting Lost and Not Able to Go over 5mm Mats - Anyone Experienced This?

jtb on 27/08/2024 - 19:58

Hi all,

I got my L20 in July and it was great.

I recently noticed that instead of taking a logical path up and down, it spins around erratically and never finishes the clean. It also can't go over my floor mats (it could before) which are only 5mm high.

I updated the firmware and then did a full reset with no success. It now can't even complete a full map.

I'm emailing with Lubluelu now, but thought I'd ask her as well.

Anyone had similar experiences?

Home & Garden lubluelu Robotic Vacuum Cleaner

Comments

  • skid on 27/08/2024 - 21:14

    Hair caught in the wheels?

    • jtb on 29/08/2024 - 22:14

      Unfortunately not. Everything looks good from what I can see.

  • Wiadro on 27/08/2024 - 22:38
    -2

    all Lubluelu is crap

    • Ozbar Gain on 28/08/2024 - 00:22

      You tested them all?

    • jjsnacks on 28/08/2024 - 10:12

      Not true I have the SL60D and it's fantastic.

  • russb on 29/08/2024 - 11:46

    Did you get a response from Lubluelu? I sent a couple of support requests a few days ago and no response.

    • jtb on 29/08/2024 - 22:15

      They said they are going to ship me a replacement.

      Not sure if it makes a difference, but I purchased mine via what I assume is their official store on Ebay.

  • russb on 04/09/2024 - 11:20

    I eventually rang the USA support number and was told to email [email protected] (I had been emailing [email protected] without response). They have likewise stated that they will send me a replacement. We will see if that works out.

    • jtb on 04/09/2024 - 12:23

      I received my replacement today (complete box and not just the vacuum unit). Hopefully this one is better.

      Wish there was a fix, feels like such a waste to toss it.

      • snackerjoe on 08/10/2024 - 19:48

        I'll be email Lubluelu soon as I'm having the same, or very similar issue. The robot actually doesn't move more than a metre away from the charger and just keeps moving in little jerks here and there, even when I recall it to the station it never finds it's way back even though it might only be a foot away. I did notice that the mapping I had redone a week ago was made of circular lines instead of straight paths in the old mapping (I'd redone it because I set up some new furniture).

        Which email did you send to, service or [email protected]?

  • russb on 05/09/2024 - 09:51

    Did they ask you to return the old unit?

  • HojuGuy on 04/10/2024 - 00:24

    I bought the L20 and in trying to set it up today, it won't charge. Just stays at a constant 0% battery. I tried different power points, cleaning the contacts and charging in different positions but all failed. Anyone else with a similar issue?

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