Bendigo Bank Credit Cards Don't Have Automatic Statement Payment

snappywan on 26/08/2024 - 12:05
Last edited 26/08/2024 - 14:00 by 1 other user

Hi, I switched to Bendigo Ready card from 28 Degrees.

The very first thing I setup when getting a card is direct debit.

I was told this was possible over the phone but had to be done in branch.

I went to my local branch, the representative was confused at what I was asking and suggesting that I need to use my "banking app" to pay my balance. I said there's a direct debit form that can be filled out, and after getting 2 representatives involved, I eventually got the Direct Debit form, filled it out to pay full statement closing balance every month. Put in my BSB / Account # (I'm with Adelaide Bank).

I thought this would be a pretty straightforward and shut case.

About two hours after leaving the branch, I get a call from the branch, and they said that they cannot process the debit card application because it's debiting from an outside institution and that I need to "pay using the app."

Surely this is BS right? Has anyone setup their Bendigo Ready card for direct debit using an outside financial institution (even though Bendigo & Adelaide are the same damn bank)?

Edit: Called Bendigo and they said the branch was incorrect and suggested I try another branch. So I went to a different branch and the clerk was pretty clued in and we filled out the same exact Direct Debit form and they submitted it. Looks like a lot of Bendigo Bank is completely untrained on setting up direct debit for credit card accounts - you need to force the issue if you want it.

Related Stores

bendigobank.com

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  SimAus007 on 26/08/2024 - 12:25

  I never knew this was possible from any bank to pay the balance of your credit card each month via DD.
  You've done it this way before not to forget to pay the full balance each month?

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  snappywan on 26/08/2024 - 12:41

  I’ve setup direct debit for full balance repayments on at least 10 different cards now. Sometimes it’s a hassle to setup and you need to go to the branch to set it up, but I’ve never not had a credit card this couldn’t be setup for.

  Anyways I called Bendigo and apparently the branch I went to were in the wrong.
  So I’m going to try set it up at another branch which are hopefully less clueless, but im not holding hope.

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    soan papdi on 26/08/2024 - 12:50

    +2

    I think this is similar to ING credit cards. Direct Debit for the card payment is via the linked transaction account, not from another bank.

    Everything about Bendigo Bank sounds archaic. They had to fill out a paper form to add an additional card holder, apparently it will take 10 business days!!

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      snappywan on 26/08/2024 - 13:15

      -1

      Incorrect. Called Bendigo and explicitly asked if Direct Debit can be setup from outside institution (which should obviously make sense since their Direct Debit form asks for a BSB/Acct #), and they checked with the supervisor and said yes it is possible. The branch I went to, where I actually filled out the form, and they sat on it only to say that it's not possible were unequivocally wrong or just lazy.

      Went to another branch and the clerk was already clued in and we did the same form again, and she sent it to Bendigo and hopefully Direct Debit will start happening soon.

      I'm pretty sure it's a requirement that if you issue credit cards, you MUST allow for automatic direct debit payments from any bank institution of either (1) minimum amount (2) a set amount or (3) full closing statement balance. I think Banks are trying to avoid you from doing this because they want you to charge interest, so automatic repayments are not in their best interest.

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  Iwantthebestprice on 26/08/2024 - 12:45

  I tried to figure this out for my Citibank premier credit card and couldn’t find it in the app, sucks having to remember the pay date and go in and manually pay it.

  • 

    soan papdi on 26/08/2024 - 12:51

    +2

    Can you not schedule the payment in your bank app when you get the statement?

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    snappywan on 26/08/2024 - 13:17

    +3

    Fill out this form and submit to citibank.com/upload - https://www.citibank.com.au/australia/pdf/easipay.pdf

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      Iwantthebestprice on 26/08/2024 - 14:30

      Ah perfect, this is what I wanted, just tick a box to pay off the full balance each month. I missed last months payment by a day and it cost me $22.50 in interest charges.

      Thanks!

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  timhn on 26/08/2024 - 21:59

  Some tellers are just clueless.

  Few years ago (prob around 2018), I went to a St George bank to do exactly as OP described. They do have option to setup direct debit on web page if from a StG account and mentioned go to branch if needed debit from external bank.

  First teller (an aged lady around 45-55) was confused and told me I have to setup from other bank. Told her how do they (external bank) know how much to pay monthly? We back and forth like 5mins then she asked her supervisor. The supervisor knew exactly what I wanted and assisted her to go get the form printed for me - after a few punches of keyboards.

  I think virtually all the big4 required fill a form and take that to their local branch.