ShopBack - 3/4 Gift Cards Still "Pending" Hours Later

LSirPumpkinator on 21/08/2024 - 12:12
Last edited 21/08/2024 - 16:56

I purchased 4 Gift Cards from ShopBack app this morning at approx 10:30am. 1 of them came through instantly ($15). The other 3 cards are still pending, close to 2 hours later. In case it matters, the 3 pending gift cards are for $150ea. Any ideas?

Wouldn't normally be concerned- but have an expiring JB Deal at midnight that I need to use the cards on.

TIA!

UPDATE: As of 4:56pm, I've had multiple interactions with support (through DM on OzBargain, and through email) and the issue has been rectified. Thanks SP :)

Electrical & Electronics Gift Card

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • 33725 on 21/08/2024 - 12:16

    Same here, bought one at 8:50 for $100, still pending now. Normally received within minutes

    • SirPumpkinator on 21/08/2024 - 12:17

      Well, it's good to know I'm not the only one, I guess. Odd I got the $15 gc instantly.
      Was yours for JB, or somewhere different?

    • SirPumpkinator on 21/08/2024 - 16:57

      Has yours come through? They've fixed mine as of a few minutes ago.

      • 33725 on 21/08/2024 - 21:55

        Wow, mine still pending. 7-11 gift card. Will reach out to them

  • djones145 on 21/08/2024 - 12:18
    +9

    thank you for messaging shopback ozbargain forum. you message is improtant to us and we will try to respond to you as soon as possible

    however to assist you have two options

    1. contact shopback directly
    2. leave me with all ur details ( email, password, mothers maiden name, address, credit card details, cvc, picture of passport, licence, some dna) and i will get an consultant to help you out
    • SirPumpkinator on 21/08/2024 - 12:20
      +1

      Where do I send all the details? I'll create a public post on FB and send you the link.

      FWIW, I've already contacted ShopBack, but it's a "3-5 day wait" for most enquiries according to their bot.

  • spackbace on 21/08/2024 - 15:14
    +2

    ADAGCHS

    Did I do that right?

  • del preston on 21/08/2024 - 16:26

    The co-founder made a comment on a post on FB group ‘Shopback Super Savers Community’ via the SB FB page the other day because many people are pissed at how bad it has become. Get in there and comment back or try to message them that way if you have no luck elsewhere, I’d say. His name is Gus. There was also a reply in the same comments section from Shopback CS, comment on that, too.
    Unfortunately it’s a private group so I can’t send you a link but you’re in just search for the post by Sean Lancaster, if you decide to have a crack.

    • SirPumpkinator on 21/08/2024 - 16:32

      Thanks. DMing GYB got a reply, and they escalated the ticket sent through the chatbot. However, the response was "I'll raise a request and request our team to consult with the affiliate store about this specific Gift Card issue." I've asked for a refund.

  • SirPumpkinator on 21/08/2024 - 16:56
    +1

    UPDATE: As of 4:56pm, I've had multiple interactions with support (through DM on OzBargain, and through email) and the issue has been rectified. Thanks SP :)

  • proteus119 on 21/08/2024 - 18:51

    Same issue here! Is anyone from Shopback still working?

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