Google Devices Stopped Casting and Can’t Use Spotify, YouTube

Ricketytruck on 17/08/2024 - 06:14
Last edited 17/08/2024 - 09:43 by 1 other user

Hi everyone! I use a google nest and google speaker for streaming music, or at least I did until recently.

It was around the time of the crowdstrike debacle (maybe related?) but my google devices won’t cast music (it plays the connected chime then immediately after plays the disconnect chime) I can’t verbally prompt it, it says yes then it says something went wrong. I’ve tried unplugging and plugging in again. I’ve tried deleting them from the google home app, creating a new home and adding them. Removing Spotify then readding it. Same problem with YouTube and Soundcloud. I’ve removed all restrictions from our router (we have to prevent the kids from getting onto bad things online). Nothing has fixed it.

I can’t find anyone with the same problem online and I can’t see anything else to try. I’m about to throw in the towel and go and buy a Sonos but before I do, anyone have a solution? Please, I’m a desperate as I sound!

Computing

Comments

  • Ricketytruck on 17/08/2024 - 06:17

    Adding - it seems to affect google hub and google nest but not the prism tv which further adds to my confusion.

  • AsukaST on 17/08/2024 - 06:32
    -1

    Try remove it from your Google home list and re-add it back to the app.

    • JoeBogan on 17/08/2024 - 07:21

      OP already mentioned in the post he tried this

    • AsukaST on 17/08/2024 - 07:48

      I think I had the same issue once a few years ago.
      I use my phone to cast.
      I think I updated the Google Home app and it's fixed.

      Try the following one after another and see which one works:
      - restart your router
      - uninstall and reinstall the Home app
      - use your phone to cast instead of the Nest tablet and see if you have the same issue.
      - Sometimes it's just a bug or error after the speaker updates its firmware. Try factory reset it.

      I am still using the same and my very first Google home mini.

      • Ricketytruck on 17/08/2024 - 08:34

        I’ll give that a go, thank you

  • ShermanBicarb on 17/08/2024 - 08:54
    +1

    Also before jumping to Sonos read some of the recent 'developments' over there with their latest total garbage update that screwed a lot of their customers (me included).

  • Sal in SA on 17/08/2024 - 11:50
    +1

    No issues with similar setup here.
    Assume no DNS blocking or forced redirections - no VPN etc..

    • Chandler on 19/08/2024 - 12:22

      Yeah I was going to suggest OP think if they've made any other changes recently - network hardware/configuration, changed ISPs, etc.

  • Guybrush57 on 17/08/2024 - 12:33

    Would this at all be related to the discontinuation of Chromecasts?

  • hikaru78 on 17/08/2024 - 15:04

    make sure they are on the same wireless network. I have split 2.4 and 5g networks and find they don't work if i connect to a different ssid even on the same network

    • Ricketytruck on 17/08/2024 - 15:07

      :O if I was a betting person, I’d put my dollars on this brb

      • itsDANNY on 21/08/2024 - 23:47

        Please keep us posted if you manage to find a solution - I also have had the same issue for quite some time now.

        • Ricketytruck on 22/08/2024 - 00:11

          Honestly my solution is about to be putting my google devices in hard rubbish and using my tax return to good use. It’s driving me crazy.

      • Ricketytruck on 22/08/2024 - 00:11

        If I was a better person I would have lost. They’re all on the same network.

    • AsukaST on 17/08/2024 - 16:04

      False.
      My Google home mini connects to 2.4G and my phone connects to 5G. Works perfectly.
      Different SSID, same router.

    • Sal in SA on 17/08/2024 - 16:09
      +1

      Not true.
      Have IoT devices (goggles etc) in seperate VLAN and Wifi SSID.
      Devices allowed to access them from other networks (VLANS & SSID's) operate/cast/stream/query etc them just fine.
      mDNS is also enabled/working between various allowed segments.

      • Chandler on 19/08/2024 - 12:23

        mDNS is also enabled/working between various allowed segments

        This is why that works.

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