You don't have to have made a claim to leave a review.
The survey asks you to rate how easy it was to apply for your life insurance and how quickly the insurer has responded to any queries. It also asks how you would rate your insurance in terms of value for money and features/benefits and give comments on why you chose your insurance policy.
If there has been a claim we will ask some additional questions on how this was handled - however this is most relevant to the other insurance covers such as TPD, Trauma and Income Protection.
PS It is also possible to claim under a life insurance policy while still alive if you have a terminal illness..
How can I possibly rate the quality of my life insurance? If I ever have to make a claim, I'd be dead and wouldn't be able to review!