Buddy Telco Deactivated Service Early?

I signed up to Buddy Telco when they launched mid July and experienced dropouts. Upon finding a better deal with More Telecom, I decided to switch back as I was with them previously and had no drop outs. I request a close of service in a week or so wtih Buddy Telco but they deactived my service at 8PM at night??? Now I can't contact them as their customer service is out of hours. I paid for a month of service and they cut it off a week early. Is there any action I can take or do I just get screwed over? I would be legally entitled to the whole month of service right?

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Buddy Telco
Buddy Telco

Comments

  • What does your contract state?

  • request a close of service in a week or so wtih Buddy

    Didn't think to specify a particular date?

    • i specified 13/8/24 and I even got an email back saying it'll be closed on this date.

      • Well, it sounds like it will still be closed on the 13th ;)
        .

        • Screaming…

  • The best approach is probably to ask that they refund that month.

    • Yeah I think I will thanks

  • Very efficient customer service

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