I signed up to Buddy Telco when they launched mid July and experienced dropouts. Upon finding a better deal with More Telecom, I decided to switch back as I was with them previously and had no drop outs. I request a close of service in a week or so wtih Buddy Telco but they deactived my service at 8PM at night??? Now I can't contact them as their customer service is out of hours. I paid for a month of service and they cut it off a week early. Is there any action I can take or do I just get screwed over? I would be legally entitled to the whole month of service right?
Buddy Telco Deactivated Service Early?
Avp86 on 09/08/2024 - 21:05
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Going through emails but the email literally states that there is no contract. this appears to be the only terms they have https://assets.buddytelco.com.au/legal/tcs/bdy-general-tcs.p…
request a close of service in a week or so wtih Buddy
Didn't think to specify a particular date?
i specified 13/8/24 and I even got an email back saying it'll be closed on this date.
Well, it sounds like it will still be closed on the 13th ;)
.Screaming…
The best approach is probably to ask that they refund that month.
Yeah I think I will thanks
Very efficient customer service
What does your contract state?