Warranty for Second-Hand Camera

sauce2k on 06/08/2024 - 15:50
Last edited 07/08/2024 - 10:50 by 1 other user

Hey guys, I have a quick question about warranty for a camera purchased from a private seller.

The camera was bought in April last year with a full receipt and comes with a 3-year Fujifilm warranty. However, I’ve heard that for warranty claims, the original buyer might need to be involved. If that’s the case, I'm dead haha!

Edit: Thanks to @GordonD for locating the warranty T&C's. I've also spoke to Fujifilm, thanks everyone should have done this in the first place.

Edit 2: Conclusion is it will be covered as per the T&Cs

Electrical & Electronics Camera Fujifilm

Comments

ThithLord on 06/08/2024 - 15:54

Welp, I guess we'll never know what the answer is until some resourceful nerd creates a method of querying the internet for warranty terms and conditions. What a real shame
- sauce2k on 06/08/2024 - 16:03
  
  😅thanks for stopping by
CodeXD on 06/08/2024 - 16:03

+1

The camera was bought in April last year with a full receipt and comes with a 3-year Fujifilm warranty

What did Fujifilm say?
- sauce2k on 06/08/2024 - 16:09
  
  Can’t find anything regarding private seller for Aus Fuji warranty, there’s a chance I may have missed it.
  - CodeXD on 06/08/2024 - 16:11
    
    Why not just contact them with your issue, and if they ask why name is different on receipt, say friend bought it for you.
    - sauce2k on 06/08/2024 - 16:25
      
      yeah thanks I didn't think of that. Went to digidirect because it was purchased there and was told not covered. The guy was a real ass about the whole thing, so I'm not sure if it's legit.
Murkymerv on 06/08/2024 - 16:05

Well unless you’ve deleted the original sellers details , you could put it them if the situation arises !
- sauce2k on 06/08/2024 - 16:11
  
  I went into a digiDirect store and was told can’t be done. I’m only question because that guy serviced me was a real ass about it. Asked the make of the camera and said it won’t be covered anyway then I said it was purchased a year ago he goes it depends on Fuji 🤦‍♂️
  - chartparker on 06/08/2024 - 16:13
    
    +1
    
    Don’t bother with retailers just go straight to the manufacturer for product support on anything in general. If they direct you to the retailer at least you’ll have that in writing then and the retailer should help you out
ihfree on 06/08/2024 - 16:18

+1

LARP as the original buyer with Fuji. Problem solved.
- sauce2k on 06/08/2024 - 16:24
  
  lol wont they ask for ID haha
  - ihfree on 06/08/2024 - 16:25
    
    Honestly, I kind of doubt they would. I haven't been asked for ID with warranty claims i've made. Generally, proof of purchase is all that has been needed.
    
    You never know though… How are your photo shop skills?
    - sauce2k on 06/08/2024 - 16:27
      
      photoshop support = legendary haha
Bruceflix on 06/08/2024 - 16:22

For most products, warranties are non-transferable. Cars are one exception. Cameras are not. I'd still attempt it though.
- sumyungguy on 06/08/2024 - 16:41
  
  +1
  
  ACCC confirms warranty rights apply whether the consumer is the original buyer or a subsequent owner (such as someone who has been given the product or bought it second-hand). Warranties are on products, not their owners.
  - Bruceflix on 06/08/2024 - 16:47
    
    You are confusing consumer guarantee with warranty. A warranty is a contract between the manufacturer and the original purchaser.
    - sumyungguy on 06/08/2024 - 16:49
      
      -1
      
      Warranties are fully transferable
      - Bruceflix on 06/08/2024 - 16:58
        
        @sumyungguy: On cars. On most other items. No
        
        sumyungguy on 06/08/2024 - 17:02
        
        @Bruceflix: If you believe that then the purveryors of faulty goods are winning; you're happy to waive your consumer rights because you falsely believe you have to be the original purchaser. If you're talking about extended warranties purchased at additional cost that offer amenity in excess of basic consumer guarantees, then perhaps yes. Those kinds of warranties may include conditions that void the warranty under circumstances agreed by the purchaser.
        
        Bruceflix on 06/08/2024 - 17:54
        
        +1
        
        @sumyungguy: A warranty isn't a consumer right. Australian Consumer Guarantee is a consumer right.
        
        sumyungguy on 06/08/2024 - 18:01
        
        -1
        
        @Bruceflix: For a camera we're referring to manufacturer's warranty which applies to the product, not whomever puchased it when new.
        
        happydude on 06/08/2024 - 18:26
        
        @sumyungguy: Warranties are a contract.
        
        The manufacture can put whatever they want in them. Some will be transferable, others will not be.
        
        sumyungguy on 06/08/2024 - 19:23
        
        @happydude: The faulty camera is covered under a statutory warranty.
        
        happydude on 06/08/2024 - 23:17
        
        @sumyungguy: You don't seem to understand the difference between a consumer guarantee and a warranty.
        
        They are different. There is no such thing as a "statutory warranty"
        
        sumyungguy on 06/08/2024 - 23:33
        
        +1
        
        @happydude: Why do you so dislike the use of the word warranty when it's widely used in conjunction with statutory guarantees; for example Fujifilm's Limited 36 Months Warranty? ACCC says there are two types of statutory obligations implied into contracts by the Act: statutory conditions and statutory warranties? Yet you assert there is no such thing? Statutory Warranty is stated 18 times in the ACCC guide. But it doesn't exist?
        From a solicitor's site: The Australian Consumer Law provides an implied or “statutory warranty” which protects consumers and provides that goods must be of an “acceptable quality” even if the retailer or supplier does not offer a warranty.
        
        happydude on 07/08/2024 - 13:29
        
        @sumyungguy: I have just realised the document you are referring to was published in 2009 from the days of the old Trade Practices Act 1974.
        
        They have not been called statutory warranties since the passing of the Competition and Consumer Act 2010 which commenced the ACL on 1/01/2011. They are now called Consumer Guarantees, for the very reason that calling them warranties caused confusion. Calling them warranties is outdated terminology.
        
        That is why you are confusing everyone.
        
        A warranty is a contract. It may be transferable. It may not be transferable. However, they are enforceable under s 59 of the ACL.
        
        If you buy a goods second hand, you have Consumer Guarantees. However these are not the same protections as if you were the original purchaser from a retailer.
        
        To illustrate:
        
        Consumer rights are different to warranties
        Consumer guarantees are not the same as warranties, including extended warranties.
        
        Consumer guarantees are automatic and can’t be taken away. Warranties are extra promises that a business can choose to make on top of the consumer guarantees.
        
        source: https://www.accc.gov.au/consumers/buying-products-and-servic…
        
        sumyungguy on 07/08/2024 - 13:55
        
        @happydude: Good point! I was reading the document you too had posted. Here's the current guidance:
        If you receive goods or services as a gift, you have the same rights as the person who purchased them. This is not different to acquiring goods from the original purchaser but still within the nominal coverage period. Consumer guarantees apply to the product and aren't exclusive to the first purchaser. This was the point I was intending to clarify for OP. I can't think of a product sold with a "consumer guarantee"; everyone still calls them manufacturer's warranties. These are not the same as extended warranties that are indeed contracts as you have stated. But I'm expecting you still disagree which is where we shall have to conclude.
  - Bruceflix on 06/08/2024 - 18:07
    
    From https://parlinfo.aph.gov.au/parlInfo/search/display/display.…
    
    Guarantees relating to the supply of goods
    
    7.15 Part 3-2, Division 1, Subdivision A of the ACL provides a basic set of protections for consumers who acquire goods from Australian suppliers, importers or manufacturers. They provide consumers with a statutory basis for seeking remedies when:
    
    the goods are not of acceptable quality;
    
    they are not acquiring proper title to the goods;
    
    other people claim to have a right to the goods;
    
    the goods are not fit for a purpose that the consumer makes known to the supplier;
    
    the goods are not fit for a purpose that the supplier says that that will suit;
    
    they do not match any description, sample or demonstration model used by the supplier;
    
    repairs and spare parts have not been made available for a reasonable period; or
    
    any express warranty has not been complied with.
    
    7.16 These guarantees apply if goods are supplied in trade or commerce. With the exception of the guarantees as to title, undisturbed possession and undisclosed securities, they do not apply to sales by individuals outside of the business context. They also do not apply to sales made by way of a traditional auction where an auctioneer acts as an agent for a person to sell goods. They do apply to sales made by businesses on the internet by way of online ‘auction’ websites when the website operator does not act as an agent for the seller. *
    - sumyungguy on 06/08/2024 - 18:14
      
      If I as an individual sell something privately I'm not obliged to provide a consumer guarantee. Knew that.
  - happydude on 06/08/2024 - 18:52
    
    You are misinterpreting and misquoting this.
    
    Under the ACL a manufacturer has to comply with the express warranty, but if the express warranty says it only applies to the original purchaser then they are complying.
    
    The ACCC/ACL has no say over what is in an express warranty, with the only exception being the warranty terms cannot contradict, limit or mislead you about your rights under ACL and must contain a specific text that explains that.
    
    In saying that, as a second hand purchaser there is action that can be taken for a breach of the consumer guarantees against a manufacturer but the remedies are different. You can only make a monetary claim for a loss in value. This is different to the "repair, refund, replace" that a retailer is required to do for an original owner.
    
    https://www.accc.gov.au/system/files/Warranties%20and%20refu…
    - sumyungguy on 06/08/2024 - 19:21
      
      We're quoting the same document, but you're reading it incorrectly. Express warranties are a type of voluntary warranty. The law does not require any business to provide a voluntary warranty.
- coffeeinmyveins on 06/08/2024 - 16:41
  
  +1
  
  Cameras are not.
  
  uhhh according to who?
  
  If the product is still within the original warranty period then you still get coverage. The warranty for a product doesn't magically dissolve when the owners change hands.
  
  This is even true for expensive items like watches.
  
  lol, did you just make this up?
Archi on 06/08/2024 - 16:23

fujifilm store in the city on park street just go there
GordonD on 06/08/2024 - 16:30

+3

Here's the warranty.

https://asset.fujifilm.com/www/au/files/2022-04/6fc8c12335c3…

It does NOT require the person making the claim under the warranty to be the original purchaser. But it does require them to provide proof of the original date and place of original purchase, such as a sales receipt. If you've got something that amounts to that, it looks like you're home free.

The fact that it refers to "original purchase" implies that a subsequent on-selling to someone else does not invalidate the warranty, but a subsequent purchaser would need to have been supplied with the proof of original purchase place and date to be able to make a claim.
- sauce2k on 06/08/2024 - 16:38
  
  mate you are an absolute legend. I got the receipt and I actually called Fujifilm to confirm this (the lady on the phone need to check with the service team tomorrow morning).
  
  The digidirect guy that I spoke to was a real ass!
  - ihfree on 06/08/2024 - 17:25
    
    +1
    
    Sales people will often refer to the box or just make it up on the spot. I wouldn't trust them with anything beyond the very basics.
netjock on 06/08/2024 - 16:39

If the previous owner is not on the receipt and haven't registered online you might be fine.
Presence on 06/08/2024 - 17:37

Given the vast majority of receipts don't have the buyers name it would be very difficult to police providing a warranty to the original owner, which is contrary to consumer law anyhow.
- sauce2k on 06/08/2024 - 19:41
  
  Yeh fair call. I got the full receipt and name just th address crossed out for privacy purposes

Warranty for Second-Hand Camera

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