Prepaid SIM Plan Has Absolutely No Reception. Options? (Solved)

anotherbot on 05/08/2024 - 11:43
Last edited 05/08/2024 - 12:10 by 1 other user

Hello fellow bargainers,

I purchased ezysim 12 months plan when I saw it on sale. Activated it over the weekend, port in effective today. Bars immediately dropped to zero. Cannot make any calls.

Restarted the phone multiple times and tried switching networks, nothing.
Searched website and it clearly shows my area is covered. I’m in 3029.

What are my options…. Can I return it?

TIA.

Mobile

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Comments

  • anotherbot on 05/08/2024 - 12:09
    +7

    Thanks bargainers for the instant responses (aren’t you supposed to be working though 🫣) turned out @askbargainwas right! I only activated the sim and initiated port in but I forgot to activate the esim in the phone as well.

    • try2bhelpful on 05/08/2024 - 12:25
      +3

      Thanks for update on the solution.

  • askbargain on 05/08/2024 - 11:44
    +1

    did you switch to the new sim?

    • anotherbot on 05/08/2024 - 11:44

      Yes it’s eSIM

  • ihfree on 05/08/2024 - 11:45

    Contact EzySim.

    • anotherbot on 05/08/2024 - 11:46

      Have to drive to somewhere with reception 📶😅

      • ihfree on 05/08/2024 - 11:47

        How does Ozbargain work?

      • hamza23 on 05/08/2024 - 11:50
        +2

        7 Days Live Chat
        10am – 7pm AEST (Sydney Time Zone)
        Weekdays. Weekends & Public Holidays

        https://ezysim.com.au/contact-us/

        Support team
        Typically replies within 4 minutes

  • eutama on 05/08/2024 - 12:02

    What phone you have? Note that vodafone ( the network ezysim is on) does not have 3G anymore, so… it could be the reason..

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