Hi all,
Anyone else have their old ubank accounts move to new ubank but have the account type names be the opposite of what they are ?
For me this happened:
Old Ubank Account was called a “Usaver” account this was the account that earned interest (since 2012).
Old account was created on to a new account and called “Savings” in the new app
Old Ubank Account was called a “Uspend” this was the account that did NOT earn interest.
Old account was created on to a new account and called “Usaver” in the new app
I used the bsb/acc of the Usaver to add funds then find that's the account that doesn't earn interest.
uBank say "we didn't change any names" they say I must have done it. yeah right, I haven't used the app since the transfer other than to find the bsb and account #, I must have been bored and wanted to make life more confusing by naming my accounts both with save in the name and call an account that doesn't earn interest the name of one that has for the last 12 years !
The transfer over was a nightmare so stopped using ubank but i thought what could go wrong account are already setup should be simple so gave them another go but how wrong was i !!
Wait till you find out how they treat the children of 90 year olds trying to open savings accounts for their parents with mismatched details!