nbn 100/20 $71/Month for First 6 Months (First Time Spintel Customers Only, Ongoing $81.95/Month) @ Spintel

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nbn 100/20 $71/Month for First 6 Months (First Time Spintel Customers Only, Ongoing $81.95/Month) @ Spintel
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frozenchicken on 29/07/2024 - 21:01 spintel.net.au (215 clicks)
Last edited 29/07/2024 - 21:14 by 3 other users

Back story: I have been with TPG for almost a decade. They sent me an email a couple of months ago asking if I would like to op-in for a 12months speed upgrade from NBN50 to NBN100. I responded yes, it never came. Tried asking customer support, ended up in their forum and realised they screwed up. Worst part is they decided to ignore their customers. Out of frustration, I went looking for new providers.

My research result: Kogan is the cheapest NBN100 provider at $68.90 for 3 months and $78.90 ongoing. Tried registering online but was asked to call. Some overseas customer service person asked for my driving license detail. Doesn't feel right.

Next cheapest is Spintel at $71.00 for 6 months and $81.95 ongoing. I tried registering and it worked. I did come back to OzBargain to see if there's any referral program and selected AB84's code because it had 0 clicks.

So now I'm here telling every frustrated TPG customers to switch provider

Spintel New Customer Monthly Discount T&Cs

Referral Links

Referral: random (108)

Referrer get monthly $5 off for every referee who signs up to an NBN plan, for as long as the referee stays with SpinTel
Referrer get monthly $1 off for every referee who signs up to a mobile plan, for as long as the referee stays with SpinTel

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Comments

  • Harsh Deep on 29/07/2024 - 21:01
    +2

    went with Tangerine today same plan for $65

    • Fergy1987 on 29/07/2024 - 21:06

      Is tangerine good. I thought they were just another Dodo type ISP

      • JetBombat on 29/07/2024 - 22:18

        Dodgy billing practices in my experience with tangerine

        • xyzzyxyzzy on 29/07/2024 - 23:56

          Same experience. Money hungry.

      • Harsh Deep on 30/07/2024 - 08:00

        Never had problem with them from past 2 years, Tangerine and More are sister companies.

      • yht on 30/07/2024 - 10:04

        Apart from bad customer service, the connection is bareable and okay for me. Been with Tangerine since Jan. When you open a case, they will respond within a day and close is straight away, thus if you still have related query, you need to open a new one again. Been done that for same query 3 times, annoying. But at the end, it resolved. Just need your extended patience.

    • frozenchicken on 29/07/2024 - 21:48

      Ongoing is $84.90

  • jackystudio on 29/07/2024 - 21:04
    +3

    AGL Home Fast nbn 100/20
    $59 a month for 6 months when you have AGL energy and BYO modem.
    https://www.agl.com.au/residential/internet

    • Aceunreal on 29/07/2024 - 21:19

      I went with them about a month ago, I was connected a few hours after signing up on a Sunday so I was quite happy with that. Speed is great and so far so good (FTTP)

    • frozenchicken on 29/07/2024 - 21:50
      +1

      Ongoing is $89 for AGL energy customers.

  • sof on 29/07/2024 - 21:16

    FYI if you have a TPG supplied TP-Link VR1600v2 modem/router the VoIP section is locked, so it can’t be used with another RSP if you have a home phone number you want port across to the new provider.

    • frozenchicken on 29/07/2024 - 21:55

      I used to have a home phone with TPG because I can call overseas for free. Then they changed the rules…

    • xmagic on 29/07/2024 - 23:50

      Port your number to Crazytel and forget about dealing with NBN home phone when switching RSP. It’s only a dollar per month for the number + PAYU as long as you have a SIP phone or ATA box (used ones are dirt cheap). $12 a year for a peace of mind, not bad.

    • shadow131 on 30/07/2024 - 22:55

      You can flash the modern with other software to unlock it. Alternatively, if you are lucky enough to have a really on one, you can actually see the PW via some hack. Google it.

  • ohgee on 29/07/2024 - 21:21
    +2

    Was with spintel for a month of cheap internet about a year ago, left immediately due to slow speeds and frequent downtime. Tried exetel, okay but not great, put up with it for the cheap 6 month offer. Leaptel has been the best of the lower cost options for me so far.

    • frozenchicken on 29/07/2024 - 21:52

      Shit. Let's hope they have improved. I hate having to switch again. That's why I look for cheapest ongoing.

      • ohgee on 29/07/2024 - 23:12

        Hope it works out for you, I'm all for the best value too!

    • SurprisedPanda on 30/07/2024 - 18:36
      +1

      I second that, switched from exetel to leaptel and got a stable connection (wfh via vpn)

  • frozenchicken on 29/07/2024 - 21:25
    +1

    Now I have to go do my research all over again ;D

  • Aleigh123 on 29/07/2024 - 21:25

    Pronto is 65 for the same plan.

    • Nousernamehere on 29/07/2024 - 21:35

      Pronto is 65 for the same plan.

      True, but be aware Pronto only offer CGNAT or a static IP for $5 extra a month. I had to threaten them with the TIO and they gave me a ‘free’ static IP as they don’t offer the ability to opt out of CGNAT at all apart from a static IP.

      No idea if Spintel are the same at all though.

      • Aleigh123 on 29/07/2024 - 21:44

        Sure. But why do you need a static IP?

        • Nousernamehere on 29/07/2024 - 22:54

          Accessing a server remotely that won’t work with CGNAT. Also add in the fact there are still plenty of issues with things being behind double NAT.

      • Argenti Fox on 29/07/2024 - 22:10

        What was the reasoning behind the TIO threat?

        • Nousernamehere on 29/07/2024 - 22:58

          Simply due to them not even mentioning CGNAT at all. If they want to have that, fine. But advertise it as such as majority of reputable RSP’s do. And outline that it’s an option to have a dynamic IP or pay for a static IP. They didn’t list either in their CIS (or at all on their site from what I could find) as well which made it seem even more dodgy.

          I’ll stick with them for the 6 months promo pricing of the 100/20 plan for $59, then will move elsewhere.

    • frozenchicken on 29/07/2024 - 21:53
      +1

      Then $95 ongoing

      • Aleigh123 on 29/07/2024 - 21:56

        Yes. But there are plenty you can switch to after the initial 6 month discount period.

        • frozenchicken on 29/07/2024 - 22:08

          I stayed with TPG for almost a decade. I am one of those stay type unless they piss me off.

        • pinkybrain on 29/07/2024 - 22:13

          what do you do once to have exhausted all the new customers deals from all the ISP?

          • cooleagles on 29/07/2024 - 23:34

            @pinkybrain: Most reset after 6 months. Superloop is 12 months.

            Just keep churning.

  • oldyellah on 29/07/2024 - 22:36
    +4

    Leaptel/ superloop/ Aussie broadband have all been great. On a churn and burn loop with all 3 for the deals with no problems.

    • fufufu on 30/07/2024 - 00:00

      Have you done this twice with all the 3 already? Looking to do same.

      • oldyellah on 30/07/2024 - 07:28

        I'll restart the loop when they stop honouring my RAF codes and charge me full price 😄I think with Aussie its like 6 months before you can benefit the sign up deals again.

    • MangoUbe on 30/07/2024 - 10:09
      -1

      only thing is with changing providers, i didnt have internet for a whole day.
      And then you have to do the manual set up to connect to the internet with the router/modem.

      • klaw81 on 30/07/2024 - 14:33

        I switched from Aussie Broadband to Superloop, and the internet went down for all of 30 seconds.

        • oldyellah on 30/07/2024 - 17:06

          Yeah mine switched over in a minute and all I had to do was turn the nbn modem on and off to fix a high ping issue

  • Goodproduction on 30/07/2024 - 00:20

    It was challenging to contact and get me connected to agents. The website chat. Watts app, or phone call… everything was hard. 😔

  • pressPlay on 30/07/2024 - 01:31
    +1

    Suggest consider Leaptel if in the market for a 100/20 plan and are OK to commit to 12 months.

    It's $74.95/month locked in for 12 months which is quite good. At $900/year I could only find Mate and Tangerine that equalled it, and there's hardly a decision to be made between these three. Spintel is $918.

    • frozenchicken on 30/07/2024 - 02:42

      I would have no problem committing. If only i knew earlier that I've left $18 on the table… :(

      • pinkybrain on 30/07/2024 - 07:32

        what do you mean $18 on the table?

    • minas01 on 30/07/2024 - 09:07

      Just switched to this deal. Fixed for 12 months is a big bonus

  • jimaiwr on 30/07/2024 - 08:07

    if you think TPG has bad customer service.. think again. Boy spintel will rip you a new one, I've got pstd from them I swear have never bad a worse experience ever i would not wish it upon my worse enemies

  • kron on 30/07/2024 - 08:29
    -1

    Beware about their service not providing anywhere close to the advertised speed, even on speed tests. I went with the cheap 25/10 plan. Both download and upload were lower than advertised on speed test. It might not matter much for a 100/20 service. But I just wanted to put it out there.

  • kaz1999 on 30/07/2024 - 11:28
    +1

    Spintel is alright. With them for two months now. Speeds are good and consistent (250/25) here in Gold Coast.

    Set up (EERO) was simple, no stress.

    Their customer service is interesting….. live chat and email support is good BUT they are eager to close a ticket. One time i forgot to rate the live chat session and I was emailed asking if my problem was solved. I ignored for two days and they sent another two emails asking to rate the session LOL,

    Churning right now ($79) until December.

  • gtech on 30/07/2024 - 12:53

    Have been with then for few years, most time it's ok but seems to be a bit hit and miss lately (note that I'm in WA) I think I will move to leaptel for 75 you get same speed (100/20) for 12mts and ppl have mentioned that it's better.

  • sof on 30/07/2024 - 13:08

    Was with TPG from 2008 up until July last year, been with Spintel for the last 12 months getting better than 50 down and 25 on a 50/20 plan FTTC in southern Sydney

    Haven’t had any issues with reliability of Spintel’s service in those 12 months. As a former long term TPG customer I would rate my experience with Spintel’s customer service as better than with TPG, which both appear to be hosted offshore, presumably in the Phillipines based the accents.

  • TENNEE on 30/07/2024 - 13:29

    I switched from ABB wit last deal …..
    Browsing was very slow until you change DNS to 1.1.1.1 ( own modem )
    Now, not much issues.

  • Vita85 on 30/07/2024 - 17:04

    What is with this 6 months nonsense? Why does no one reward loyalty? Well I'll keep switching until they learn.

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