Shark Ninja / Ninja Kitchen support

Planky on 24/07/2024 - 17:23
Last edited 24/07/2024 - 18:17

Has anyone dealt with Shark ninja / Ninja Kitchen support before?

I ordered and received a Ninja air fryer from them that arrived with damage. A subsequent order hasn't been delivered (thanks to DHL claiming attempted deliveries). I went to contact them but found the following:

  • Their ABN has been cancelled since last year
  • The only phone number I've found is for a distribution company called Mann & Noble who say they have no longer have a relationship with Shark Ninja (since May 2024).
  • The chat is a bot only (despite listing 7am-7pm Sydney hours)
  • I found on my order email a customer service address, which replying to raised a ticket but with no response after several days.
  • I went to register warranty with hopes there would be alternative way of contacting but it requires a serial number the appliance doesn't have.

I wish I'd found this prior. I'm guessing my only option is to issue a charge back…

Electrical & Electronics

Related Stores

Ninja Kitchen
Ninja Kitchen

Comments

  • freefall101 on 24/07/2024 - 17:36
    +1

    Tried asking the chatbot to talk to a real person?

    Might be worth going the chargeback route. At the very least it should get their attention (or if they ignore it, you get your money back).

    https://ninjakitchen.com.au/pages/statement - this sounds like everything is stuffed at the moment though.

    • Planky on 24/07/2024 - 17:44
      +1

      Yea that page is where I found the phone number that led me to Mann & Noble.

      I tried a few times with the chatbot :P

      Web User 669875083981a62ceb120190 says: speak to someone

      Answer Bot
      Answer Bot says: I didn't get that. Try rephrasing your question.

      4:47 PM
      Web User 669875083981a62ceb120190 says: speak to someone

      Answer Bot
      Answer Bot says: I didn't get that. Try rephrasing your question.
      Web User 669875083981a62ceb120190 says: this is (profanity) useless

      Answer Bot
      Answer Bot says: I didn't get that. Try rephrasing your question.

    • Planky on 24/07/2024 - 17:47

      I've also hit up this email Mann & Noble posted on their google business listing:

      The Mann&Noble Group is no longer affiliated with Shark Ninja Products. If you have a query relating to Shark Ninja please direct it to [email protected]

      • jv on 24/07/2024 - 23:52

        "speak to someone please…"

  • Miami Mall Alien on 24/07/2024 - 18:30

    That's not good to hear. I have a Shark cordless vacuum which is quite good (bought it years ago). It seems like they may have pulled out of the Australian market potentially (as they're a US company) though their products still seem to be selling through a lot of Australian retailers.

  • ghaints on 24/07/2024 - 20:49
    +1

    I contacted SharkNinja last week on 0288017666 and received warranty replacement yesterday. Try this number(02 8801 7666) tomorrow and see how you go.

    • Planky on 24/07/2024 - 21:10

      Interesting as that's the number for Mann & Noble who say they don't have any involvement with shark ninja as of May 2024. I'll try again tomorrow.

      • ghaints on 24/07/2024 - 21:15
        +1

        Well, It worked for me last week. You can try to send an email to [email protected] as they communication to me via this email address.

        • Planky on 24/07/2024 - 21:30

          Thanks. Emailed that address a few hours ago so will see!

  • jv on 24/07/2024 - 23:51

    my only option is to issue a charge back…

    ASAP

  • MeesusEff on 25/07/2024 - 04:40

    Hmm just bought a Ninja Creami Deluxe due to the ShopBack 40%… Hope that doesn't come back to bite me

  • StonedWizard on 27/07/2024 - 16:04

    I emailed Ninja Australia for a warranty claim. They were slow to respond and doubled up asking for some of the information. But once my warranty was approved they shipped an item to me with next day delivery.

    They are using an offshore company for their warranty claims, which is why I suspect there was a delay.

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