Hi all, anyone have experience returning a faulty item from Costco?
I purchased an air purifier from them $300 worth about 6 months ago, the purifier fan is now not working anymore. So, I spoke to their online chat call centre, and they said they don't replace / refund warranty items and that I should go to the manufacturer and deal with them.
I told them I'm pretty sure that stance is illegal in consumer law as I bought it through them, they should organise warranty replacement!
I was somehow under the assumption that I can just get a faulty item replaced as long as under warranty and if I have an active membership? Does anyone have any experience getting Costco to replace, I'm really pissed off and disappointed to be honest as the whole point of membership was getting that extra mile service, but the person on customer service chat and phone call were really blunt that they won't do any replacement or refund.
Would going in-store for example help at all? I don't have the box anymore and got rid of it.
Could always request a change of mind return
https://www.costco.com.au/member-care/refunds-and-return/wha…
An air purifier is not in their exemption list (which restricts change of mind returns to 90 days)
Certain Electronic goods (purchased on or after [August 31st 2020])
For electronic goods, Costco Wholesale’s return policy for change of mind only applies for 90 days from the date the member receives the following goods: televisions, projectors, major household appliances (including refrigerators, freezers, rangehoods, cooktops, microwaves, dishwashers, washers and dryers), computers, touchscreen tablets, smart watches, cameras, aerial cameras (including drones) security cameras, camcorders, MP3 players, cellular phones and portable air conditioners.