Samsung Galaxy S24 PreOrder Promo Savings - Debt Collector

dbz88 on 15/07/2024 - 20:31
Last edited 15/07/2024 - 21:31 by 1 other user

Hi All,

Wasn't sure how to name this one but I'm just putting the feelers out there to see if anyone else is being chased for money by Samsung debt collectors due to the number of savings tactics offered and used during the preorder period.

Long story short, I got the S24 Ultra 512GB down to $1215 after using the $300 worth of accessories deal and then later cancelling the accessories to get the refund for them. The refund never came through, meaning that the total amount paid was approx $1515 even though my new invoice would show $1215. I contacted Samsung multiple times to get the refund and was told it was being processed.

After a few weeks I contacted my credit card company and showed proof of invoice and payment. They chased Samsung and I received a refund within a few days (not a chargeback). Samsung also sent me a remittance showing they'd processed a refund (remittance showed full purchase amount even though they refunded the correct amount of approx $300)

Skip ahead to a few weeks ago, I received and email from Commercial Credit Services claiming that I owe Samsung $300. I've sent them proof of payments/refunds etc and after having to reiterate a second time im still waiting to hear from them again.

Has anyone else ended up in this situation?

I wont be paying any money too them. I actually think the phone isn't even worth $1200 moving from a Note 10 Plus.

I would've commented in the original deal post but I couldn't find the right one.

Related Stores

Samsung

• 

  Dollar General on 15/07/2024 - 20:46

  +3

  Ask them to provide details on the $300 debt with dates

  • 

    dbz88 on 15/07/2024 - 21:10

    Thanks for the tip. They provided the invoice showing the $1515 worth of products and then a POD showing that the $300 worth were not delivered lol. I've emailed them regarding this a week ago tomorrow. Absolutely crap service.

• 

  CyberMurning on 15/07/2024 - 20:55

  -6

  think the phone isn't even worth $1200 moving from a Note 10 Plus.

  Yeah man they are phone. As long they can make a call and browse tiktok thats it why spending over $1k

  • 

    dbz88 on 15/07/2024 - 21:13

    +1

    Honestly I wanted it for the camera considering all the marketing material and pre release reviews. They make the preorder very attractive with all the discounts. I've learned my lesson with Samsung now.

    • 

      Gervais fanboy on 15/07/2024 - 21:53

      +2

      Tbh I did exactly what you did too and I got my refund in a few weeks, all seamlessly. No issues.

      Just a case of misfortune for you. Although, Samsung Australia’s operations are clunky as hell. I have had plenty issues in the past.

  • 

    Nillionaire on 15/07/2024 - 23:31

    So you have the following apps:

    • Phone
    • Contacts
    • an internet browser
    • TikTok

    It makes sense why don't need a phone over $1000 dollars. But I have over 300 apps. I do a lot more on my phone than you do. For some of it, I need high end specs. For some it, large screen sizes are very helpful. I also like having a great camera for when I need it. If I was to purchase a current model phone to ensure I could keep it for the longest time, my choices would be limited to:

    • iPhone 15 Pro Max
    • Galaxy S24 Ultra
    • Pixel 8 Pro

    All of which are currently over $1000 dollars. People have different use cases. I can justify expensive phones for myself, while you can't and that's fine. I'm sure there could be things that you spend on that I wouldn't. For example, I don't have a high end laptop nor do I have a TV - which some OzBargainers spend quite a lot on.

    • 

      dbz88 on 16/07/2024 - 07:09

      Cool story, I don't use TikTok. As me tioned I purchased the phone believing the Camera was the best. It's good but not quite the jump I was sold.

      • 

        Nillionaire on 16/07/2024 - 09:30

        Umm I never said you did? I was replying to CyberMurning, not you.

        • 

          dbz88 on 16/07/2024 - 20:44

          @Nillionaire: My apologies.

• 

  DashCam AKA Rolts on 15/07/2024 - 21:24

  +1

  O.P. FAFO.

• 

  ihfree on 15/07/2024 - 21:39

  +1

  Samsung is the worst company I have dealt with. I had an issue with a online order and attempted to contact Samsung through multiple channels - no response from anyone with the power to fix anything.

  Dealing with Samsung directly has seriously made me reconsider sticking with Samsung in the future.

  OOI, What do the T&C say about cancellation regarding cancellation of accessories?

  • 

    dbz88 on 16/07/2024 - 07:12

    I definitely won't be dealing with Samsung again. I've also seem some recent dodgy tactics to skip out on warranty repairs but haven't had first hand experience on that.
    I don't think it was mentioned in the T&C's. I think that's why alot of us were doing it.

    • 

      ihfree on 16/07/2024 - 16:07

      Are you able to find the T&C and confirm?

      Regardless, in my opinion, Samsung have awful online services. In this case, you shouldn't have been able to cancel the item if it violated the terms and conditions.

      • 

        dbz88 on 16/07/2024 - 20:47

        I haven't tried to find the T&C's since making the purchase. If the debt collectors go any further I'll have to do some due diligence. You'd think there online store would be bulletproof to prevent the deal from working if it was against the terms.

• 

  Godric on 15/07/2024 - 21:42

  Checks CCR

• 

  Summoner on 16/07/2024 - 10:21

  Did you buy $300 worth of accessories without any discount? Or did Samsung have a promo which gives you $300 discount on accessories with your phone purchase?

  • 

    dbz88 on 16/07/2024 - 20:52

    They offered $300 to spend on accessories which would actually discount the phone rather than show the accessories as being free. If the phone had have stayed as the purchase price and the accessories showed as $0 then I believe it'd be a different story.

• 

  JumpingUnicorns on 16/07/2024 - 10:43

  What did the terms say?

  Sounds like you used a specific promotion to drop the price then refunded that promotional items?

  • 

    dbz88 on 16/07/2024 - 20:51

    I cant recall the terms.
    They offered $300 to spend on accessories which would actually discount the phone rather than show the accessories as being free. If the phone had have stayed as the purchase price and the accessories showed as $0 then I believe it'd be a different story.

    • 

      JumpingUnicorns on 17/07/2024 - 09:17

      Hmmm true! They probably do it that way so their reporting shows $$ in the accessories.

      Weird either way, would be interesting to know what the terms said.

• 

  dm02 on 30/11/2024 - 13:26

  Hey OP, I'm in the exact same boat. Cancelled items, received confirmation of the cancellation, was never refunded so I did a partial dispute for the cancelled items, got a refund (it was thru Afterpay), and now they've referred a debt to CCS stating that I was supposedly 'double refunded'. I've disputed it, they came back saying it was valid with zero evidence, I've provided them evidence that it's false and haven't heard back yet. Considering my next steps given the privacy implications of my personal details being shared to a debt collector, and the fact that Samsung made no attempt to contact me prior to referring the debt.

  • 

    Yotronics on 30/11/2024 - 14:55

    I'm in a similar situation as I did a partial refund through Paypal, and eventually Paypal after waiting for a response from Samsung (response from Samsung never happened I believe) refunded me. CCS has been trying to get in touch with me & I've never answered their call or text, given how pathetic Samsung support has been during my calls for refund, I'll probably not even going to bother about CCS. Also, would like to add that I did not have a single piece of communication from Samsung regarding this, before CCS tried to get in touch.