Hi All,
Wasn't sure how to name this one but I'm just putting the feelers out there to see if anyone else is being chased for money by Samsung debt collectors due to the number of savings tactics offered and used during the preorder period.
Long story short, I got the S24 Ultra 512GB down to $1215 after using the $300 worth of accessories deal and then later cancelling the accessories to get the refund for them. The refund never came through, meaning that the total amount paid was approx $1515 even though my new invoice would show $1215. I contacted Samsung multiple times to get the refund and was told it was being processed.
After a few weeks I contacted my credit card company and showed proof of invoice and payment. They chased Samsung and I received a refund within a few days (not a chargeback). Samsung also sent me a remittance showing they'd processed a refund (remittance showed full purchase amount even though they refunded the correct amount of approx $300)
Skip ahead to a few weeks ago, I received and email from Commercial Credit Services claiming that I owe Samsung $300. I've sent them proof of payments/refunds etc and after having to reiterate a second time im still waiting to hear from them again.
Has anyone else ended up in this situation?
I wont be paying any money too them. I actually think the phone isn't even worth $1200 moving from a Note 10 Plus.
I would've commented in the original deal post but I couldn't find the right one.
Ask them to provide details on the $300 debt with dates