Just filled up at 7 Eleven in VIC, pump price was approx 2.10, fuel locked with my chopper at 1.91 in WA.
Scanned my barcode tapped my card left the store then I realised my discount wasn't applied. I thought originally maybe the barcode wasn't processed correctly however when I check my 7-eleven app the fuel lock is gone.
Wondering if anyone else has had this happen to them, potentially it's just a one off as I've never had a problem before?
I usually do too! The one time I got complacent haha
Do you think you’ll live ?
Have you looked at the 7-Eleven fuel lock thread?
There are quite a few people on that forum thread that have recently reported the same problem as you. Here is one recent example.
Thank you, that probably explains it!
Looks like the OP will be getting the email tomorrow, account banned.
That's fine with me they won't keep me down!
My 7-Eleven Frequently Asked Questions
I couldn’t redeem my Fuel Price Lock in store
We’re sorry for the inconvenience. To claim a missed discount, please use the Contact Us form in the app to send us details of your issue. Be sure to include a copy of your receipt, contact number and mailing address so we can send out a gift card with reimbursement in the event your claim is successful.
They gave me a $5 7-11 gift card.
I'm less worried about the money for this one transaction, more curious if the method was patched. I guess locking in Perth and filling up 30 mins later is now detected easily on their system.
Took them long enough..
im having issues locking in whats your method?
Happened to me a couple of weeks ago too, had to pay full price and then i reported a missed discount through the app. They're actually sending me a gift card for the missed discount lol
Wait for some time (at least 24 hours maybe) if you used choppers to lock the price. Otherwise your account is gonna go G09. Apparently they are now running some sort of time, distance related algorithm running between lock and redeem location.
Happened to me on June 26 (locked WA price for use in Sydney), and also now I am not able to login to my account after the latest app update, looks like they locked/blocked my account. Do I need to create a new account ? looks like the party is over and Costco is the savior now :)
looks like I got "blocked" mail next day, which I didnt realize till today :), lol
This is a courtesy notice to inform you that your My 7-Eleven app account has been blocked as it has been detected that the account has been misused.
We refer you to the My 7-Eleven mobile app terms and conditions that govern the use of the My 7-Eleven app which you agreed to be bound by when you registered your My 7-Eleven account, and which has been misused. 7-Eleven has therefore chosen to block the account.
To view our My 7-Eleven mobile app terms and conditions, please visit: https://www.7eleven.com.au/app-terms
If you have any questions please email 7-Eleven 24/7 Customer Support.
Regards,
The My 7-Eleven Team
GG
Not that this can help you with your current problem but i always check the price at the pump and compare at the checkout to make sure the discount has been applied.