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Residential nbn: 25/5 $54/Month ($15/M off), 100/20 $69/M ($25/M off), 250/25 $79/M ($40/M off) for First 6 Months @ Swoop

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Residential nbn: 25/5 $54/Month ($15/M off), 100/20 $69/M ($25/M off), 250/25 $79/M ($40/M off) for First 6 Months @ Swoop
Go to Deal
tempting on 05/07/2024 - 11:50 swoop.com.au (1869 clicks)
Last edited 07/07/2024 - 23:31 by 2 other users
FINDER15FINDER25FINDER40FINDER20

Looking at better plans as I am at the end of my 6 month promo from Superloop. Found this "Finder exclusive" deal. I think the 250/25 deal is at a good price point at this time.

Plans for first 6 months are:
25/5 - $54 ($15 off) - FINDER15
50/20 - $69 ($15 off) - FINDER15
100/20 - $69 ($25 off) - FINDER25
100/40 - $79 ($25 off) - FINDER25
250/25 - $79 ($40 off) - FINDER40
1000/50 - $119 ($20 off) - FINDER20

Offer available until July 31, 2024.

No contracts or set up fees.
Unlimited data.
Australia based support.

About Swoop
Critical Information Summary
Key Facts Sheet

Referral Links

Referral: random (46)

Swoop Broadband purchases: Referrer and referee receive $15 credit per month for 6 months.
Swoop Mobile purchases: No offer

Internet Broadband End of Financial Year Sale nbn

Related Stores

Swoop
Swoop

closed Comments

  • Stinger au on 05/07/2024 - 11:55
    +1

    I will also likely need to shift soon, anyone can share experience with this ISP?

    • punkindrublic on 05/07/2024 - 12:26
      +1

      Had a skim of Whirlpool and there were a few negative comments more recently. Any personal experiences here though? Product Review seems far more positive

    • Bdawg on 05/07/2024 - 12:33
      +4

      I had a problem setting it up and the 'Australian support' had to act as a chinese whisperer between me and 'Dave' because I suspect that Dave was in India and was not in fact actually Dave. The connection once established was fine.

      • MomentOfTruss on 05/07/2024 - 14:20
        +2

        Oh! My God! Some Indian bloke killed Dave and stole his identity.

        • Bdawg on 05/07/2024 - 15:13
          +1

          Pour one out for poor davo, he was a top bloke.

      • 5hri on 05/07/2024 - 15:27

        Why can’t it be Dave in India?

      • AssociatedCelebraces @ Swoop on 06/07/2024 - 15:37
        +2

        Dave is a real guy and from Australia

    • dangry on 05/07/2024 - 16:32
      +6

      Sure. I signed up with a booked connection date which they missed by 5 days sighting "we were busy". Had no issues with service. Wanted to churn after 6 months which means calling them, long wait but helpful guy told my when my rollover date is and booked the disconnection for then. Was disconnected, then still charged for the following month. Called again (contacting them is not a short process) "oh yeah that happens sometimes, we'll refund you in 2-3 weeks as my manager is busy". Still no refund 2 months later, I see they've credited my account but that's useless to me as I'm never going back there. Tossing up whether I can be bothered spending another hour on the phone to contact anyone that can do anything about it…

  • jv on 05/07/2024 - 11:58

    Looking at better plans

    Do you mean cheaper plans?

    • hothed on 05/07/2024 - 16:28
      +1

      Always yes, this is OzBargain after all

  • Goodproduction on 05/07/2024 - 12:03

    Is this PPPOE or IPOE?

    • flashi007 on 05/07/2024 - 12:42
      +1

      What’s the real world difference. Is PPPOE preferred? I’ve got no idea and spintel recently swapped and I’m wondering if it’s worth changing due to that

      • netjock on 05/07/2024 - 15:11
        +1

        IPOE is meant to be more modern. It is also DCHP / Dynamic (depending on your router).

        I went to Optus for the Flybuys deal 100/20. Had nothing but problems on IPOE / Dynamic (Tenda MW5 on FTTC). Previously on Mates (PPPoE). Line was 100/20. Seems have from 15% - 45% packet loss (cloudflare speed test). Trace route and optus to Google.com is like 12 hops where as Tangerine (I switched out in under 5 days) is like 7 hops. Also tried ABC which is like 8 on Optus but 4 on Tangerine. With 3 time outs.

        Might have nothing to do with IPOE but my experience is without PPPOE authentication you don't know if it is a password issue or something else.

        • PlasticSpaceman on 05/07/2024 - 17:00

          Packet loss, additional hops etc indicates that you were having ISP or other issues rather than IPoE or PPPoE. The main thing is hassle setting the thing up. With IPoE then it is just plug and play. If you move from one IPoE provider to another, then everything is automatic. With PPPoE you need to put the username and password into your router, and that can be tricky to do even for the more technically minded out there.

          • netjock on 05/07/2024 - 17:31
            +1

            @PlasticSpaceman: Given the trace routes I suspect it is the Optus servers that is the problem not the IPOE but it is the first RSP I used with IPOE.

            Optus technical support wasn't very helpful to be honest and probably knew less than me. I explained in detail how I was on 50/20 PPPoE elsewhere. The modem worked for 12 months unlikely to fail. All the steps I have taken to diagnose the issue. Every call they went to do a NBN line check and it is like guys it isn't the line sync problem because you can see it at 100/20 and I can get 100/20 on internet speed check. It is when you look at packet loss and trace routes the problem is clear.

            • PlasticSpaceman on 05/07/2024 - 21:02

              @netjock: Ah, @netjock, don't get me started on my various nightmare interactions with optus technical support. I started with Optus as a beta tester for cable before it was officially released, and was with them for over 20 years before I pulled the pin. Sadly things got worse over the years, both technical skills plus they tended not to have the tools required to properly troubleshoot issues. Before I left they had multiple problems with their dns (definitely do not use their default servers, but rather something like 8.8.8.8/8.8.4.4) not to mention routing problems with traffic going through insane routes. Could also be pure coincidence the issues started when you switched - don't blame support wanting to check the signal if you have HFC (ie using coax to the street) you can get a dodgy connection on the telephone pole etc etc and that was a contributing factor a couple of times for my service.

              All I can suggest is keep a log of all the issues and when you have contacted them. In particular if you also have a 'phone service with them, you may be able to use that to get some sort of credit back. I ended up basically having internet with them for free for over a year.

              • netjock on 06/07/2024 - 15:36

                @PlasticSpaceman: FTTC.

                I ported out because the internet is unworkable for WFH.

                I've got all the test reports and trace routes. Only with them for 4 days. The CS said I need to pay full month, their resolutions team will call me. I told them to put on the notes I'm going straight to the TIO if they want me to pay for basically no service.

    • PlasticSpaceman on 05/07/2024 - 17:03

      PPPoE

    • AssociatedCelebraces @ Swoop on 06/07/2024 - 15:38
      +2

      It's DHCP by default for NBN plans, but you can still use PPPoE if you prefer.

      • PlasticSpaceman on 06/07/2024 - 16:46

        Other info seemed to indicate otherwise, so good to know, thanks.

  • liquornoodlescabbage on 05/07/2024 - 12:09

    The Finder website shows the $40 off should work with the gigabit plan, but swoop website says differently. Wonder if they'd honor this.

    • nocure on 10/07/2024 - 10:15

      They will honour via phone, finder site has not been updated yet.

  • notewar on 05/07/2024 - 12:11
    +1

    I tried it but it said code doesn't work

    • Alph4 on 07/07/2024 - 19:16

      Where did you input the code?

  • Jettblack on 05/07/2024 - 12:11

    No 30 day disconnect 👍👍👍

    Could not get code to work, to get100/20 plan to $69

  • freefall101 on 05/07/2024 - 12:18
    +3

    I've wound up just staying at superloop because their 1000/50 plan is generally cheaper than anyone's 6 month deal. Best is Leaptel at $99 a month for 6 months, I pay $109.

    I wish more places would start offering 500/200 though, or even 250/100. Wholesale price for 250/100 is only $3 more than 1000/50, but Leaptel charge $20 more to get it (and they're by far the cheapest)

    • hen dawg on 05/07/2024 - 13:27
      +4

      Big changes and speed increases coming by end of the year.
      https://www.itnews.com.au/news/nbn-co-wants-to-boost-its-100…

      • freefall101 on 05/07/2024 - 16:32

        The residential cap of 50mb up is just killing me, personally, so the "50-100" might not be all that great. It causes so many issues when I'm hogging all the upstream for data/work/teams calls that even some diligent QoS often doesn't do much.

        I'm moving to Leaptel though because no one else seems even interested in offering it. Reached out to Superloop and they just said nope, not happening anytime soon.

    • CacheHunter on 05/07/2024 - 14:53
      +3

      Spare a thought for those of us with fttn before you get greedy with speed. I recently "upgraded" my 50/20 plan to 100/40. I'm about 50m from the node, but according to nbn, 48/16 is acceptable for a 100/40 plan. I've since gone back to 50/20 with no noticeable speed decrease. Personally, I don't think Nbn should be spending anything upgrading ftttp or hfc until every fttn home can reliably get above,50.
      I'm 4km from the CBD of my capital city, detached house.

      • hothed on 05/07/2024 - 16:30
        +2

        This is why politics and infrastructure dont mix. They should only be able to pick and choose previously scoped(and priced) projects from a list.

      • freefall101 on 05/07/2024 - 16:34

        Sorry, I'm going to eat all the bits, om nom nom.

        It's so garbage, mine was only upgraded last year so I know your pain - particularly when my neighbours had FTTP and I wasn't.

        Problem isn't an upgrade for me though, it's simply getting more ISPs offering what's readily available to them at a reasonable price. I'm guessing there are RSP upgrades required and not enough people interested though.

    • j1nx on 05/07/2024 - 15:58
      +1

      I’ve been paying $99 for Leaptel 1000/50 for over a year now. Let’s just say their support are very accommodating.

  • SimAus007 on 05/07/2024 - 12:40
    +1

    That is expensive for a discounted 1000/50 plan and their regular pricing after 6 months is also above average :/
    Also, compared to TPG 100/20 with the first month free, they work out to be $66 PM if you stay for the 6 months, this is more than that at $69 PM.
    No deal.

  • henrus on 05/07/2024 - 13:22
    +1

    Static or public sticky IP or is the a CGNAT?

    • ArgentLynx on 05/07/2024 - 13:57
      +3

      Unfortunately it's CGNATed

      https://www.swoop.com.au/blog/what-is-cgnat/

      "Does Swoop use CGNAT?

      Yes – CGNAT (Carrier-Grade Network Address Translation) is used on our broadband services and is typically enabled by default. This means that your public-facing IP address is often shared with other users, which is necessary to avoid running out of limited IPv4 addresses. "

    • AssociatedCelebraces @ Swoop on 06/07/2024 - 15:39
      +1

      Opt out, then you get a sticky public IP

  • Poub90 on 05/07/2024 - 13:25
    +7

    Mates NBN has a better deal with better speed and better price ($20 off for 6 months with promo code KERR20):

    25/10 $45 ($20 off)
    50/20 $55 ($20 off)
    100/20 $65 ($20 off)

    An flip NBN has a great deal for NBN 25/8 ($39 for 6 months)

    • xeion on 05/07/2024 - 13:33

      I am looking to switch from Exetel in the next week and Mate was the plan for 6 months to see if there's any other deals. Only need 25/10 for now, so might go with Flip. Thanks for sharing :)

      • Moventura on 05/07/2024 - 20:04
        +2

        Make sure you give 30 days notice. I emailed them and they are trying to claim the 30 days from the day I switched, not the day j emailed them. Also crap they only have us like 15 days notice of a price increase but force us to stay into the increase. Love how they treat a customer of 6 years

        • xeion on 06/07/2024 - 06:36

          There is someone on another post who looked into it and found that if the contract is altered (price change), that no longer applies.

          Edit: here's the post: https://www.ozbargain.com.au/comment/15373421/redir

          I spoke to retentions and told them that (after they offered a measly $4 discount). They asked that I let them know the day of the new connection.

    • Bdawg on 05/07/2024 - 15:15

      Oh bugger, I just switched to Mate $45 now I see your flip post. Boo!

  • scix on 05/07/2024 - 13:28

    Does Swoop support ipv6? And if so, what size prefix is delegated, and is it static?

    EDIT:

    Swoop currently assigns IPv6 addresses with every residential connection. Most routers should pick this up automatically but it may need to be enabled on some. Once you have IPv6, your traffic will bypass CGNAT as this only applies to IPv4 traffic. Unfortunately, not all of the internet is currently available over IPv6, so some traffic will still need to use IPv4 and CGNAT.

    No more detail than that however.

    • Kustard King on 05/07/2024 - 20:08

      I’m with swoop. Yes they support.

    • seniordoc on 06/07/2024 - 17:47

      I just join Scoop 10 days ago. I am not sure if I am on IPv4 or IPv6. Could you tell how to check it? What is the advantage of using IPv6? Is it compatible with all web sites?
      I call Scoop few days ago to opt out CGNAT because my VOIP fax otherwise not working. I am told it is free to do that.
      Thank you

      • scix on 07/07/2024 - 11:18
        +1

        Try this website and see what it returns:

        https://test-ipv6.com/

        To get more detail, you'd need to go into your router's admin interface and see if it supports prefix delegation (or DHCPv6-PD), and what the prefix is (should be a long string of numbers and letters followed by '/48' or '/56' etc). The reason that PD is important is probably not relevant to most average users, so I'll leave the detail out for now, but basically you ideally want a number that is /56 or less.

        What is the advantage of using IPv6?

        The main benefit is that it isn't behind a CG-NAT so you can access services that you host at home, remotely (and may help with gaming in some less common cases). As you found yourself it can frequently be disabled if you ask, but I suspect this will eventually stop being an option so it's good to learn a bit about it and get it working for the future. An additional benefit is that in theory the IP should be static, and the PD should be static as well, but in practice this isn't always the case. This is relevant if you want to connect to a home server and don't want to rely on using dynamic DNS to handle changing IPs. Or you want to a host a website etc for the same reason.

        Is it compatible with all web sites?

        Most, but not all. ISPs in Australia use a dual-stack implementation, which means both ipv4 (the traditional IP standard) and ipv6 are supported at the same time. Which one will be prioritised depends on a number of factors. You can try installing the ipvfoo extension in Chrome or Firefox if you're interested in seeing which standard is being used to connect to a particular website.

  • y33tcity on 05/07/2024 - 13:47
    +2

    100/20 went to 74 after I put in my address? Is it because i have FTTP?

    • henrus on 05/07/2024 - 14:51

      Do you mean FTTN?

      • y33tcity on 05/07/2024 - 20:00

        Nah I have FTTP why?

        • henrus on 05/07/2024 - 21:25

          FTTN has speed limits defined by NBN. I thought you meant 74 was the speed not price?

    • Switchblade88 on 05/07/2024 - 15:15
      +1

      Mine did the same. I think the code changes to 'EOFY20' in the results page automatically

  • DealHunterBD on 05/07/2024 - 13:58
    +1

    Do they use Vocus?

  • KaTst3R on 05/07/2024 - 14:55

    If you are a CBA customer. Look in your Commbank App in the Yello rewards section, there might be a discount code for More internet. Check that out and compare pricing.

    • butwhy on 05/07/2024 - 22:15
      +1

      More is charging more for their plans this month

  • bobsmidie on 05/07/2024 - 15:53

    Code not recognised

  • AtlasMeow on 05/07/2024 - 16:44

    I tried to sign up for the 250/25 deal @ $79 but it kept coming up at $84.

    Someone called me at Melbourne and explained that the promo code might not work for some customers so was calling around to apply them manually.

    Signed up and all sorted in 30 mins

    • seniordoc on 06/07/2024 - 17:49

      I just moved from More to Swoop. Initially the Finder40 is not working for 250/25. I called them and the customer service are happy to fix it for me. I paid $79/month.

      • Bigbabo on 06/07/2024 - 18:12

        Hey man, how long did the service become activated? Thanks

  • Kustard King on 05/07/2024 - 18:05
    +1

    I’ve been with these guys for 5+ years before they even swoop as swoop purchased them. So far, so good.

  • Jettblack on 05/07/2024 - 18:21

    ** Code didnt work for me - They called and advised that there is/was problem with code

    and signed me up as i had already added all the details - kinda good service

    they advised the IPv6 - and they use superloop back haul - i think it was

    no contract - so i will see how it goes

  • bailbondsh on 05/07/2024 - 19:31

    In terms of gaming, does the upload speed have anything to do with having a faster gaming experience online?

    • y33tcity on 05/07/2024 - 20:03
      +1

      Yeah it does but anything more than like 10 mb/s is suffcient

  • Pacify on 05/07/2024 - 20:26

    Who would pay 94 for 100/20? $25 off makes no sense

  • chickendog on 06/07/2024 - 08:59
    +1

    PSA for homelab people, they block ports even if you have a static IP.
    https://www.swoop.com.au/blog/how-to-set-up-port-forwarding-…

    • AssociatedCelebraces @ Swoop on 06/07/2024 - 15:41
      +2

      You can opt-out of inbound firewall from the customer portal.

      • chickendog on 07/07/2024 - 19:52

        I see, good to know.

  • Zakt72 on 06/07/2024 - 16:38

    Ive been with swoop for 9 months now and i stream everything using a iptv setup.
    Connect and and speed has been great ,i was with superloop before that and wasnt the best

  • Bigbabo on 06/07/2024 - 17:20

    How long does the service become active? My previous internet service got cancelled today.. When you sign up a plan, does it send to a nbn company?

    • Ruprect on 07/07/2024 - 11:05

      For those reading. Its not a good idea to cancel your current service before moving to another ISP. It can slow down the process. Wait until after the switch then you can contact them. In most cases they already know as NBN does inform them the connection has moved.

  • Samson2020 on 06/07/2024 - 21:14

    It seems like you have to go to finder first and click through, seems then to activate the offers above ;)

  • isdnman on 09/07/2024 - 09:31
    +1

    Does anyone know if you can schedule a connection date in the future ?

    • Jettblack on 09/07/2024 - 11:09
      +1

      Yes booked mine for 01/ 08

  • SgtGrumbles on 12/07/2024 - 15:13

    Thanks for posting the deal. The $95/month from ABB has been paining me. Bit steep for FTTN. Changeover proved really easy, despite my weird modem.

  • DealHunterBD on 22/07/2024 - 13:33

    How's the experience so far everyone? Might try Swoop even though cheapest seems to be Pronto Broadband. Haven't tried before though 🤔 .

    • nocure on 07/08/2024 - 20:37
      +1

      Don't do it, constant drop outs and not even close to reaching advertised speeds, I'm going back to superloop

      • DealHunterBD on 07/08/2024 - 22:18
        +1

        Luckily I went with Superloop at the end 😁 .

    • Jettblack on 08/08/2024 - 11:01

      I reach higher than advertised speeds 100/20 no dropouts that have happened while I’m on, only problem is ping to neverwinter, from 240 to 309, not good, but haven’t called them yet

    • nocure on 10/08/2024 - 12:17

      1000/50 Stats

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