GPU Dead on Arrival, Your Thoughts? - SOLVED

wickybar on 02/07/2024 - 10:08
Last edited 08/07/2024 - 16:49 by 1 other user

I have finally put together a build from OzBargain deals over the last few months:

MSI B650i edge wifi
RX 7900 GRE GFX
AMD R7 7700 CPU
Corsair DDR5 32gb 6000mhz cl30
Corsair SFX 750w PSU
Lexar 4tb m.2 SSD
Peerless Assassin CPU cooler
NR200 case

With the GPU out of the machine, the PC posts and runs on integrated graphics fine. Windows, chipset and other drivers installed. Also flashed bios to new version. However, I can't get a display out of the GPU, and I am suspecting the entire PC wont post when the GPU is in the Pci-e slot.

I've tried multiple PSU cables, reseated the GPU, swapped the RAM around and tried on only one RAM stick.

The debug lights (CPU red, DRAM yellow) on the board do light up when the GFX card is installed. But there doesn't appear to be any actual issue with the ram or CPU.

Is my GPU dead? Or perhaps a faulty PCI-E slot on the board? I appreciate your thoughts!

EDIT SOLVED - backdating bios to a version that has AGESA ComboPI 1.09.0 solved the issue and allowed my graphics card to be detected by the motherboard. The relevant bios version for the B650i Edge Wifi is 7D73v16

Computing Computer Component Video Card

Comments

AJW on 02/07/2024 - 10:17

+1

You can try searching Google or your motherboard for exact error codes or flashing lights signal - is this post linked similar to your issue?
https://www.reddit.com/r/buildapc/comments/xn90oc/new_build_…
- wickybar on 02/07/2024 - 10:24
  
  Manual isnt much help.
  
  CPU Red: CPU not detected or fail
  DRAM Yellow: RAM not detected or fail
skid on 02/07/2024 - 10:17

+1

Have you got a motherboard speaker attached? That might help diagnose.

Otherwise, take out the GPU and in the BIOS, change "Initiate Graphic Adapter" to "IGD". Save, turn off and insert the GPU, but do not plug the monitor to the GPU. The computer should boot with the GPU installed. After it boots, check the state of the GPU. If it is all ok, install drivers, then try swapping the monitor cable from the iGPU to the 7900GRE.
lordra on 02/07/2024 - 10:23

Is this the XFX White Magair one @wickybar ?

When the gpu is seated, how far can you go when you turn it on? Who did you buy the gpu from? Reset bios to defaults and try again?

I just installed mine last night, the XFX 7900 GRE White, didn't have to touch anything in bios. It just worked, plug and play.
- wickybar on 02/07/2024 - 10:28
  
  Hey Lodra.
  
  Yes it is! Bought it via scorptec.
  
  When GPU is seated, it lights up, fans spin etc. I see red CPU light and yellow DRAM light on board. No signal to the monitor. I assume the board also auto switches to the external video card as at this stage the iGpu stops working too, so I really have no idea if it makes it to bios or not.
  
  It doesnt boot-loop or power down either, the GPU is happy spinning away until I power off via case or power supply.
  - skid on 02/07/2024 - 10:38
    
    The red and yellow lights mean that the motherboard is performing a memory test. Usually takes 10 mins to complete. Have you waited that long?
  - lordra on 02/07/2024 - 13:13
    
    Yea, just leave it on for about 20-30 minutes, since it's new, memory training will probably be still going on.
    
    Mine, the display looked odd until I installed the drivers.
    - lordra on 03/07/2024 - 16:51
      
      Any luck @wickybar?
      - lordra on 03/07/2024 - 16:53
        
        @lordra: Also, mine has an annoying coil whine when I set The Division 2 to ultra settings. Set it to medium, the noise stops.
        
        If ultra and then go to the map, it stops. Really annoying! Don't know what to do.
        
        jk82 on 04/07/2024 - 10:42
        
        @lordra: Coil whine is due to the electricity moving through all the transistors / components. The more power it's drawing the louder it will be, hence the change when set to medium or ultra / going to the map - it's changing how much power the GPU needs to provide that image.
        
        Get some hardware monitoring (like HWinfo, or RTSS/afterburner) and pay attention to the power draw as you play games and tweak settings.
        
        You can also undervolt your GPU which will lower its power consumption while giving similar performance results.
        
        lordra on 04/07/2024 - 10:53
        
        @jk82: Thanks mate for that good explanation.
        
        It's a brand new gpu. Should it be doing this out of the box? I was hoping I could overclock it, not undervolt it, that defeats the purpose sadly.
        
        Do I return it and ask for another piece? Or buy another brand/card?
        
        jk82 on 04/07/2024 - 11:52
        
        @lordra: Yep it'll do it out of the box and it might get better the more you use it. It's luck of the draw though, some of them have it while others it's not as bad. But generally it's certain models. And even more generally, the more advanced the tech the more likely it will be - more transistors, more components all crammed into a smaller area… it's unavoidable. You could try to return it but likely they won't accept it as it's not a defect.
        
        You can still overclock it, you might find that at a certain power draw the tone will be less noticeable - do some research on undervolting and play around, you won't be able to do any permanent damage with software, worst case you'll just crash your system and will need to hard reset, so have some fun and see how far you can push it. Cyberpunk 2077 is a great test bed as you can really crank the graphics and power usage! But undervolt doesn't mean underclock - it's just regulating the voltage while still pushing the powerdraw and clock speeds higher.
        
        One other thing - at lot of anecdotes you'll come across on reddit etc will relate to the PSU so if it really bugs you, you could try getting a new PSU but I'm not sure if that investment would be worth it as it might not change anything at all.
        
        wickybar on 06/07/2024 - 14:08
        
        +2
        
        @jk82: @lordra Unfortunately no luck. I am waiting on Scorptec to reply to me to get a refund / replacement.
        
        mikejohnson27 on 06/07/2024 - 17:31
        
        @wickybar: Hey, just left a comment in the bottom of the thread, would be keen to hear updates from you as I am having an identical issue to you, with the benefit of being able to test other parts and they all work in every configuration except for MSI board + XFX 7900 GRE.
        
        lordra on 07/07/2024 - 04:47
        
        @jk82: Thanks mate. I tried it out for a few hours for the first time today. I can't hear it with headphones on and the discord plus game chatter.
        
        Sorry, I forgot to mention. It's a new build. I put it together myself. So no changing the psu. It's an A tier psu from the psu cultists list.
        
        https://au.pcpartpicker.com/user/lordra/saved/vhTVBm
        
        Do you have a guide on undervolting by chance? Tia
AngoraFish on 02/07/2024 - 10:31

+5

The only way to know for sure is to put the GPU into another computer and see if you have the same issue.

For what it's worth, the last time this came up for me was because the GPU wasn't getting enough power. The last couple of pins on the power cable are floating and weren't quite snapping in properly to the GPU plug, even though it appeared that they were. It's easy for them to sit a bit high and therefore not make a good connection, because the cable is so tight to the other pins, meaning these last two naturally have a bit of force pulling them up. It took me half a dozen tries of plugging and unplugging before they properly snapped into place.
- wickybar on 02/07/2024 - 20:32
  
  The PSU cables are definetely plugged in. I have tried various psu cables which I know work, various slots in the PSU itself.
AusRetro on 02/07/2024 - 11:16

+3

I recently built with an MSI B650M Gaming WiFi Plus mobo and had a very similar situation. After updating the mobo bios, boot time went from minutes to seconds. I would recommend trying this if you haven't already.

I can see that BIOS Ver. 7D73v19 (2024-03-22) of your mobo has the changelog:

Description:
- Fix some graphic cards can not be detected.

So it could be of some help to update.
freefall101 on 02/07/2024 - 11:47

Are there any red lights on the GPU near the power connectors? Have you tried a CMOS reset before putting in the GPU then letting it run for a few minutes?

Also, did you plug the video cable into the internal HDMI slot while the GPU was in, to make sure it's not just outputting display on that?
- wickybar on 02/07/2024 - 20:35
  
  Yes my GPU has the red light feature (indicating when the psu cables are not plugged in).
  
  I have tried the CMOS reset.
  
  the internal HDMI (I presume you mean the integrated graphics output) does not output any video when the GPU is plugged in.
  - freefall101 on 02/07/2024 - 20:50
    
    I meant is the light on now, it's not just indicating that the PSU cables aren't plugged in but that there is a power issue in general. It would likely come on if they weren't getting power from the slot itself too.
    
    And just to check, you didn't run both PCIe cables off a single slot on your PSU?
    
    Sounds like the card is dead though, time to take it back to the store. They'll hopefully have a test bench to confirm.
garetz on 02/07/2024 - 12:17

Make sure the motherboard bios is the latest version.
Soundwave on 04/07/2024 - 10:06

Just a few questions/suggestions.

1 - Are you using a riser cable or is the GPU connected directly onto the MB?
If you're using a rider cable, try taking that out of the equation and see if the GPU works.
2 - Have you tried going to BIOS and manually set the GPU PCIe slot to PCIe 4.0.
If you haven't. Give that a try. If that doesn't work, try manually setting it to PCIe 3.0 and see if that works.
iDarelones on 04/07/2024 - 11:30

Leave it from anywhere from 10-30 minutes. It's weird, but it might be doing memory syncing/training. On my B650 Livemixer, the first boot was around 10 minutes. With the CPU light being permanently on and the DRAM light flashing. Might work. might not. Just my 2c
mikejohnson27 on 06/07/2024 - 17:29

+1

Hey mate, reckon I am having an identical problem.

I am running an MSI Pro B650M-A, and the white XFX 7900GRE from Scorptec.

I have the benefit of having 3 rigs to play around with.

I bought two of the MSI boards, ryzen CPUs and GPUs etc.

Both 7900GRE cards work in my Gigabyte DS3H board.

The 6800XT I am using in my DS3H build works with the MSI boards.

But neither 7900GRE works with either MSI board.

I have installed windows, flashed bios just like you over integrated graphics. Ive swapped between 3 PSUs, 2 sets of RAM as well (one stick at a time etc).

I cannot get to the BIOS let alone Windows when the GPU is installed.

I've set the initial boot graphics priority to the integrated graphics as well, and tried to boot with the GPU installed, that just takes me to a frozen (not blinking) underscore.

No debug lights on mobo (other than them flashing on first startup for a few seconds but thats typical for AM5 as far as I know).

Never get the VGA white debug LED.

Currently waiting 30 minutes with it all spinning to see if it magically comes on.

My next step will be to contact Scorptec, XFX and MSI to see if they know of an incompatibility bwtween the 7900GRE and the MSI BIOS/board itself.
- wickybar on 07/07/2024 - 11:23
  
  +1
  
  @mikejohnson27
  
  Sorry to late reply, mate.
  
  The MSI website for my board does not list the 7900 GRE as compatible yet. I raised this with a guy at PLE yesterday and he doubts that'd cause an issue. I am so stumped I took the $100-200 blow for them to figure it out. I usually have no issue troubleshooting pc problems but decided to humble myself this time.
  
  I have followed your same approach to flashing bios, graphics priority, waited 30 minutes etc. Also same motherboard debug light experiences.
  
  For what its worth, it probably means the GFX card is ok. I havent seen a 'dead' pci-e lane before, particularly one that causes the entire pc not to get to bios.
  
  My guess is there is some sort of compatibility issue with the motherboard. I have already been in discussion with MSI on this issue and i get the standard troubleshooting instructions above. They probably need to send through a bios update that fixes the issue.
  
  For now, I'll wait to hear what PLE has to say.
  
  *edit - I also get the underscore / dash on the top left of the monitor when the video priority is set in bios as you noted.
  - mikejohnson27 on 07/07/2024 - 13:26
    
    I reckon you're 100% on MSI needing to push a bios update, I emailed them last night and posted on the MSI forum but I am pretty concerned about how long it could take. There was a few posts between Nov and Jan about Nvidia cards not registering, people had to wait for BIOS updates or flash to older versions.
    
    Still going to try flashing BIOS to older versions (2023 versions) which I am doubtful will help but worth a shot.
    
    Not a dead GPU, since it works fine in my other PC, and not a dead PCIE lane or mobo since my 6800XT works in both, also I have two of each so the chance of 4 faulty components is pretty low.
    
    Anyway seems we are on exactly the same page. If MSI/XFX don't come back to me, I'm going to:
    - try refund one of the mobos and get another Gigabyte DS3H, and put the 6800XT in one of the MSI builds
    - if that fails, refund GPU and try find another deal
    - if the above fails, I have to find an interim solution until MSI pushes an update, no idea what that looks like.
  - mikejohnson27 on 07/07/2024 - 20:56
    
    +3
    
    WOOO, I got it working.
    
    My mobo's BIOS version naming is a bit different to yours, but this is what worked for me: 7D77v1B (2023-11-09), with AGESA ComboPI 1.0.9.0.
    
    I'd hope if you can find the equivalent BIOS version for your board from November 2023, give it a go.
    - wickybar on 08/07/2024 - 15:28
      
      +2
      
      @mikejohnson27 @lordra
      
      So.. you were spot on mike.. bios version with AGESA ComboPI 1.0.9.0 for my motherboard fixed it.
      
      Legend!
      - lordra on 08/07/2024 - 16:30
        
        @wickybar: NOICE!
        Now let MSI know and let them pay you $500 for finding a bug in their bios! :)
      - mikejohnson27 on 08/07/2024 - 16:35
        
        @wickybar: Woohooo! So glad to have helped.
        
        Will accept payment in the form of lamb kebab ;)

GPU Dead on Arrival, Your Thoughts? - SOLVED

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