Beko BFLB904ADW Washing Machine - Advertised Feature Not Included

hashtagbargain on 01/07/2024 - 15:31
Last edited 01/07/2024 - 15:48

Hi OZB,

We bought a beko washing machine

https://www.jbhifi.com.au/products/beko-bflb902adw-9kg-auto-dose-front-load-washing-machine-white
https://www.appliancesonline.com.au/product/beko-9kg-autodos…

One of the features we wanted was for it to have an illuminated drum. However, it never worked since day 1. We figured we were doing something wrong.

After a few months of trial and error I decided to give beko a call and found that even though the model was advertised to have this feature (its even mentioned in the manual - and it is not an optional feature) they now claim the Australian version does not have it. I feel this is inappropriate as the manual clearly states the functionality but now beko denies it ever existed. Manual if you're interested - pg 37 section 6.16 Drum Illumination.

Isn't this false advertising?

I'm pissed about how much companies can get away with doing anything. The rep on the phone said it must have been an error and that their current documentation removes any mention of this feature.

Anyway to escalate this? WWYD?

Thanks for reading :)

#Bargain

Electrical & Electronics Beko Washing Machine

Related Stores

Beko
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Comments

  • CodeXD on 01/07/2024 - 15:41

    We bought a beko washing machine

    Your JB link is Beko BFLB902ADW

    The Manual you linked is for Beko BFLB904ADW

  • BOGOF on 01/07/2024 - 15:53
    +4

    Genuine question…………..Why would you want an illuminated drum?

    • MS Paint on 01/07/2024 - 16:07
      +2

      I'm wondering also. Maybe it's to satisfy a kink of watching underwear being washed.

      Edit: I just checked - there is a subreddit for that so I'm running with this theory.

    • hashtagbargain on 01/07/2024 - 16:09

      So that you can see inside the washing machine without having to light up the laundry or use the flash on your mobile phone? It's the same reason you have illumination in the microwave, air fryer, etc.

      Should look like this:
      https://youtu.be/krPLWEqZ5Bo

    • JimmyF on 01/07/2024 - 20:28
      +1

      Once you have had an illuminated drum, you'll never go back. I did and I really miss it, the next machine will have an illuminated drum! The same for the dryer.

      We got 'screwed' by Bosch. The older washer/dryer serious 8 units had illuminated drums, the newer ones don't!

  • happydude on 01/07/2024 - 16:25
    +3

    s 56 Australian Consumer Law

    (1) If:

    (a) a person supplies, in trade or commerce, goods by description to a consumer; and

    (b) the supply does not occur by way of sale by auction;

    there is a guarantee that the goods correspond with the description.

  • Hellfire on 01/07/2024 - 16:28
    +4

    Go to JB and tell them you bought this unit because of the illuminated drum as advertised on their website (or printed material) or highlighted by their sales person. After not being able to get it working you've contacted Beko who've informed you that it doesn't exist on the Australian model. You would now like a refund so that you can purchase another model with the illuminated from.

    • Murkymerv on 01/07/2024 - 16:39
      -1

      Yes i want to purchase the model with the illuminated from , which doesnt exist in Australia !

      • MS Paint on 01/07/2024 - 16:42

        I'm confused. Where's it from?

  • sumyungguy on 01/07/2024 - 16:35
    +1

    There's no mention of this on Beko's website, nor is it included in user manual version 28/12/2022 accessible from Beko support. JB's disclaimer: Information on this Website may contain typographical errors, technical inaccuracies or other errors and may not be accurate, complete or current.

    • hashtagbargain on 01/07/2024 - 17:13
      +1

      That’s what I mean. They’ve updated it after my purchase. Here’s a photo of my manual

      https://files.ozbargain.com.au/upload/29505/113870/img_2260.…

      It talks about it as a feature that was meant to be there.

      • MS Paint on 01/07/2024 - 17:32

        How long have you owned the washing machine?

        • hashtagbargain on 01/07/2024 - 17:41
          +1

          It’s less than 8 months old

          • Typical16-bitEnjoyer on 01/07/2024 - 19:17

            @hashtagbargain: Did you purchase the machine off the JBHifi website, or in store? If in store was it picked up or delivered?

          • DoctorCalculon on 01/07/2024 - 20:02
            +3

            @hashtagbargain: There is no doubt you probably got shafted on the drum illumination.

            However, now that the machine is 8 months old, what are you expecting out of pursuing Beko / JB Hi-Fi?
            A brand new machine with drum illumination?

            • JimmyF on 01/07/2024 - 20:30
              +3

              @DoctorCalculon: I agree. They got screwed, but that ship has sailed now.

              I feel their time for a return was within the first few months at most…. 8 months later is a bit too long.

      • mattyman on 02/07/2024 - 13:12

        Can you share a photo of the front cover of that manual?

  • JimmyF on 01/07/2024 - 20:26
    +2

    illuminated drum

    We had this on our old Bosch and it was amazing. The new Bosch doesn't have it and I miss it.

    Isn't this false advertising?

    If it was a feature, then yes!

    I'm pissed about how much companies can get away with doing anything. The rep on the phone said it must have been an error and that their current documentation removes any mention of this feature.

    Is this correct? It could have been a mistake at the time, which doesn't make it any better. But does the latest manual have this feature?

  • AssociatedCapo93 @ Beko on 01/07/2024 - 22:18
    +4

    The original Beko auto dose model, the BFL853ADW had an illuminated drum. It was problematic as the machine would go out of balance and the wiring would snap. I left Beko before the BFLB904ADW was released so I'm going to assume they removed the illuminated light for the Australian market but someone forgot to update the manual.

    Note: I am no longer associated with Beko, ex-employee, left approx. 2.5 years ago.

    • CVonC on 02/11/2024 - 02:12

      @Capo93 why did you leave? Would you still recommend Beko units though?

      • AssociatedCapo93 @ Beko on 03/11/2024 - 00:30
        +1

        I left Beko to pursue my own business in a different industry. I still have a small appliance repair business that I had when I was at Beko. Still to this day I use Beko dishwashers for all my real estate landlords.

        If you’re in that budget price range of LG, Samsung, F&P etc I would recommend to look at Beko, it’s hard to look past their 5 year warranty(I know you have ACL, but that’s 5 years without arguing with them) - if you have the money for a premium brand I would say take Miele.

        Things could have changed since I was there but 2.5 years ago I would have said stay away from Beko induction cooktops and heat pump dryers, they just had teething issues.

        The company that owns Beko, Arçelik/Koç Holdings is a massive company, the appliance market in Australia is just so cut throat with tight margins. Freight and taxes are a killer.

  • doctordv8 on 02/07/2024 - 10:42
    +1

    I have one of those neat looking black door jobbies.
    Can't see a dam thing…but now I want to fit LEDs inside and wire it up to a vibration sensor…similar to pulsing to music.

    Well I think it look neat….

    But I do sympathize… it should be as advertised, even thou the disclaimer negates almost all advertised specs.

  • stuffandthat on 02/07/2024 - 15:49
    +2

    Walked past my dryer the other night and noticed it had an illuminated drum. Thought that was pretty cool and showed the wife who had seen it a hundred times already.

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