Long story short, I made a TV purchase for my Dad through Good Guys website, with shopback activated.
It was purchased late in the evening on the 28th March (Easter Thursday), when this deal was active for shopback,
https://www.ozbargain.com.au/node/838496
A $1954 purchase, so it should have been around $160 or so cashback. Or so I thought…
Today I checked his shopback account for his cashback, and it show the click through on that date… but did not show the cashback activity…
So I checked with the good guys website, and it actually shows the purchase date as the 30th, which is actually when it was fulfilled (early Easter Saturday morn), and I picked it up that afternoon (from a store up the coast).
i.e. The date of purchase was no longer when I ordered it online… but rather when the store fulfilled the order…
Grrr…
So this is something to be aware of when ordering with shopback. If you order from a local store, and you don't order it early in the day, so that it can be fulfilled on the same day, so you can pick it up on the same day, be aware that you will fail to get shopback cashback.
Note, if you order for online delivery, even if delayed, you will still get the cashback (as the order date won't change). I know this, because I did have success with this method for another tv, ordered a month earlier, with my account, for online delivery.
edit : It's also too late apparently to lodge a claim for the order online, and I doubt I'd get it sorted any other way without many many hours spent trying to somehow prove that I ordered it on the 28th (I do have emails of when it was ordered I guess, but then I would have to somehow go through shopback helpdesk, and somehow get them to agree to help, then process it…)
I think it goes to say that if you're buying something, let the cashback be a cherry on top and not a driving force to make the purchase. All of the cashback programs have been dodgy and unreliable since ever, this is just more evidence to that. Thank you for sharing your experience metalslaw.