It almost sounds too bizarre to be true, but still.
Got a call from someone identifying themselves as Amex who wanted to speak with me about my Platinum Edge Amex card. I politely told them I'd call back at a trusted number, which I did.
Turned out, the call was legit. I was informed that my Amex account is going be moved over to "Latitude" in the next month. Presumably, to "Latitude Financial Services", but the rep could not not confirm exact details and told me I'd receive a snail mail letter.
I was like, WTF, seriously? Why would you do something like this for a decade-long loyal customer? and why do you think I'd agree to this handover?
I'm going to transfer out my remaining points and close my Amex card of course. But I can't help wondering, is anyone here going through a similar experience with Amex?
An analysis has been made, to include an estimate of the number of people that may leave, and they still deemed it a viable business move to cut costs/increase profits. You simply don't matter in the equation.