AmEx Is Moving My Platinum Edge Account to Latitude

uk3000 on 07/06/2024 - 20:05

It almost sounds too bizarre to be true, but still.

Got a call from someone identifying themselves as Amex who wanted to speak with me about my Platinum Edge Amex card. I politely told them I'd call back at a trusted number, which I did.

Turned out, the call was legit. I was informed that my Amex account is going be moved over to "Latitude" in the next month. Presumably, to "Latitude Financial Services", but the rep could not not confirm exact details and told me I'd receive a snail mail letter.

I was like, WTF, seriously? Why would you do something like this for a decade-long loyal customer? and why do you think I'd agree to this handover?

I'm going to transfer out my remaining points and close my Amex card of course. But I can't help wondering, is anyone here going through a similar experience with Amex?

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Comments

  • Hybroid on 07/06/2024 - 20:07
    +2

    An analysis has been made, to include an estimate of the number of people that may leave, and they still deemed it a viable business move to cut costs/increase profits. You simply don't matter in the equation.

    • uk3000 on 07/06/2024 - 20:30

      Figured that much :) I've been always using up my annual Travel Credit!

  • HardQuiz on 07/06/2024 - 20:18

    Did they give you a timeframe?

    • uk3000 on 07/06/2024 - 20:28

      They only said "next month"

  • tpa on 07/06/2024 - 20:25
    +1

    Are you sure this is not part of the DJ's card program change from Amex to Latitude?

    • uk3000 on 07/06/2024 - 20:29

      The only Amex card I have is "The American Express Platinum Edge Credit Card".

  • askbargain on 07/06/2024 - 21:38
    +1

    Why would they move you if they are still offering the card?

    • uk3000 on 07/06/2024 - 22:40

      No idea, I couldn't get a the "right" person from "credit department". I suppose I have to wait for their paper letter.

  • MistaL on 07/06/2024 - 22:01
    +4

    Sounds like maybe an error on the backend?

    It matches what's going on with the DJ cards;

    "In February 2024, David Jones communicated early details of the new credit card program to be provided by Latitude. If you have an active David Jones American Express Card, David Jones has advised us that you will be transitioned to the new David Jones Latitude card in mid July 2024."

    • uk3000 on 07/06/2024 - 22:40

      I used to have a DJ card, but I closed it 3 yrs ago.

      • tunzafun001 on 08/06/2024 - 01:46
        +3

        They will be referring to your closed DJ card..might be a few $ credit on it (maybe a refund you forgot about etc)…or Amex just being AMEX.

        • Okayy on 08/06/2024 - 06:57

          AMEX being American….express

        • uk3000 on 08/06/2024 - 09:44

          🤞

  • Wiadro on 07/06/2024 - 22:51
    +1

    I haven’t gotten any of this information and I have a platinum edge card.

    • Mechz on 08/06/2024 - 09:34
      +2

      Stuff like this is always communicated in blocks so their comms channels don't get hammered.

  • AustriaBargain on 08/06/2024 - 10:24
    +2

    They could call it the Platitude account then.

  • he3at on 09/06/2024 - 00:46
    +1

    What the OP has described seems very unusual given they're actively (but not overtly) trying to poach existing DJ AMEX cardholders to either the Plat Edge, Qantas Ultimate or Essential Rewards cards.

  • johninmelb on 18/06/2024 - 17:45

    They're still advertising the card on their website with a sign up offer!

    If the card was going away soon, it would very unlikely they'd still be promoting it. Maybe more investigation needed, but good luck talking to the no-hopers in the Phillipines. I have given up on them.

  • uk3000 on 18/06/2024 - 22:36

    An update: they did cancel my Plat Edge card, but they also did issue a new one, and moved my balance and points over to a new account.

    I have no idea why, the only explanation I was given "the credit department had to do it due to a technical error".

    Now my concern is whether my travel insurance for a trip purchased with the old card is still valid. When I ask them, they told me to get in touch with Chubbs, their underwriter. Too much hassle, I'm going just buy a one-off one from Southern Cross or similar.

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