I reported an incident of Coles missing / faulty item from delivery, and received a sms for a refund in credit had been processed and will be credited to my account. This means to be able to applying when I spend over the credit amount. However I haven't seen the credit in my account during checkout stage after nearly 2 days.
Wondering if someone had similar experience that can tell how long usually for the credit to be reflected in the Coles online account?
Thanks!
Thanks mate. Just to check if this is a credit to Coles online, or the refund to your debit/credit card instead?
This is what I recieved via sms from Coles Online…
Our team have now processed your credit request of $XX.XX which will be credited to your Coles Online account to use towards any future order. Please let us know if you need anything further. Regards, the Coles Online Team NO REPLY
how long usually for the credit to be reflected in the Coles online account?
too long.
Had a few Credits issued in last 6 mths. Always within 24hrs.
Mine took a couple of weeks. Several exchanges with customer service via SMS.