ShopBack Cashback Calculating for Myer, Foot Locker and Others

softwhite on 05/06/2024 - 10:29

The 'calculating' message for shopback's cash back that hasn't tracked is frustrating.

There is a ~120 day turnaround time for the company (Myer / Foot locker etc) to track cashback. This is incredibly frustrating, especially on big purchases like 600+ at myer.

Keep in mind, if shopback misses the tracking, then it's left up to Myer/store to confirm it. Which may never happen. So we're left in limbo waiting for cashback that may never track. This isn't even about the 'confirmed' status - it's simply finding out how much they will track.

It's unreasonable to have customers accept such long turnaround times as they go past the return window for even the hope of getting a cashback, rather than the confirmed cashback itself.

It almost leaves me no option but to return the item on the last day if it doesn't get calculated and tracked by then, as I don't want $100+ cashback to be risked.

Really disappointing stuff.. they virtual bot is hopeless "oops, a techincal error occurred, start again". Let alone the articles on their website. @Gotyourback also couldn't help with anything.

Highly recommend people beware of MYER and cashback in general if it doesn't track within the ~2 days it says it will.

Here's evidence of my purchase and following the process required. https://imgur.com/gallery/lSkUeyn

General Discussion Cashback

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • spackbace on 05/06/2024 - 11:01
    +2

    Has been said a million times, and it will be said a million times more - Consider cashback as a sweetener, but don't base buying decisions on it

    • softwhite on 05/06/2024 - 11:52
      +1

      It's a good principle, but this post is more of an awareness regarding the tracking/calculating statuses.

      What's your experience with it?

      • spackbace on 05/06/2024 - 11:53

        Primarily have only used it for smaller (<$100) purchases, and haven't actually bothered with it for a couple of years.

        Otherwise it's 12 years on this site reading the same posts and comments constantly repeat themselves

        Coz, you realise there's enough awareness posts, right? Dating right back to 2018

        • softwhite on 05/06/2024 - 11:59

          Good idea.. might follow the same unless tracked within the 2 days and plan on a refund.

          From the first three pages I see only one or two other post that includes 'calculating' in the title.

  • Tightcrack on 05/06/2024 - 20:04
    +1

    I agree, I made a big purchase and surprise surprise…it's not tracked. Everything is going back besides the clearance item.

  • DooDah on 14/08/2024 - 08:51
    +1

    I've had a coupe sitting on 'calculating' for 60 days now… really hoping they both track. Is this a common with all Myer transacitons?

    • softwhite on 14/08/2024 - 09:45
      +1

      Myer is the worst imo. Can't say for sure whether it will approve or not. But in my experience, if it didn't track within the first few days, it likely won't confirm. Hope YMMV

      • DooDah on 14/08/2024 - 09:53

        Thanks for the reply. It auto tracked within 24 hours, but only as calculating. It wasn't as a result of a missed tracking lodgment.

        • softwhite on 14/08/2024 - 17:59

          In that case I'd be confident that it'll track given enough time.

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