How many OB posters have been affected by the ongoing problems with Optus' email system?
Since early April (as confirmed by Optus operators) I,and God knows how many Optus customers, have been having never ending problems with not just sending and receiving emails, but also, and more importantly, not being able to send emails to Hotmail email addresses.
It was only after noticing that emails I was sending to Hotmail users were being returned due to their being blocked by Hotmail that I realised I had a problem. It was only then that I started wasting hours complaining about these problems that I found out the extent of the problems.
Optus operators have informed me that this is occurring because Optus has somehow managed to combine customers' emails with spam emails, so that when they are received by Hotmail, they are rejected as spam emails. Further, Optus operators have told me that Optus has no solution for this ongoing problem and that it has no idea when it will be resolved.
Of course, Optus has not bothered telling its customers, or anyone else in the telecommunication industry about this rather major problem. Given that one of the outcomes of the inquiry into the major problems that Optus had last year was the lack of communication and transparency by Optus (which directly led to the sacking/resignation?? of its CEO) it seems that Optus has still not learned from its previous mistakes.
I feel sorry for the Optus operators as they are the meat in the sandwich here. All they can do is apologise constantly for Optus' incompetence and failure to both resolve the problems and not inform customers of the issues in their email system.
Perhaps if Optus customers could spare the time to lodge related complaints to the Telecommunications Ombudsman, the 2nd largest telecommunications company in Australia might get off its backside and actually resolve the issues that continue to persist with no end date.
Maybe it's time to create a Hotmail account, never too late.