Can I buy 100?
$40 Cashback on $25 Optus Flex Plus 80GB 28-Day Prepaid SIM Starter Pack (Was $55, $15 Profit after Cashback) @ Cashrewards » All Comments
Wait, so this is a $15 "boost" to my pocket?
No, its $15 for your data, You know when it gets hacked.
yes please !
is this real? Or we will be screwed :)
CR been quiet, to prepare for this secret weapon?
Boost profit deal on steroid???lets not abuse this so we can continually get profit CB lol
But that is not our way.
Lol
CB hasn’t tracked since yesterday for me.
i hope it's honoured. Everyone buy at your own risk I guess. 7 days to track is a bit long
Same here since 3am
Tracked as $40
absolutely huge, cheers
edit: nvm, 'application Max Quota reached' on checkout. sigh…
FYI - Optus Sport is $12 per 28 days for Optus prepaid customers
Need something like this for Euro 2024.
Maxed at 1, still good. Thanks for posting!
cannot you place multiple orders?
Application quota exceeded. I’m assuming that’s the error message for the purchase limited to once per account.
seems tied to phone number..if you have a few spare/temp numbers around
@xmchen: I’ve not signed into anything. It vomits right after I click the yellow buy sim button. I’m on the app btw.
@Alley Cat: interesting, I used two phone numbers and bought two sim card. Now hoping they will be honored
@xmchen: Could just be the backend is hammered by the number of concurrent connections going on rn lol
@Alley Cat: If you're on the app,
Cashback is ineligible on the following:
Purchases made through the My Optus App.
Giving away data for free again.
Better, their paying you for your data to give away.
getting a site error upon trying to buy now, says something like max quota reached, even tho i havent done anything
Ordered, thanks OP :D
application Max Quota reached.
got this one.
application Max Quota reached.
getting ozbargained hard
Application max quota.
Out of stock basically?
nah it's just the site is crashing.. if you keep persisting u can advance through the steps but after entering my credit card details it just whitescreens and im not too keen to keep entering my CC details over and over…
in the same boat - I refreshed and entered it twice only to get that screen twice..
yeah i can get through the max application quota thing regularly now but the checkout just stalls every time after entering CC details so that seems to be the actual impasse right now. Gosh Optus get your Sh#t together and give us our free money !
Yeah, check ur bank statement.! I got a pending charge eventhough the order did not get process due to the "application Max Quota reached."
"
application Max Quota reached.
Look guys, can you all just pause for a few minutes so i can get my order through? I appreciate it, thanks! :D
NO
Yes, we need to share deals. Me first, then you guys can go next. xD
With this one simple trick you can DDoS Optus website.
It has been 0 days since an Optus outage
What time you guys going to bed tonight?
1am 🙃
I'll go to bed rn then wake up at 3 am :)
what is the sim expiry date? when do I need to activate it?
application Max Quota reached. +1 not allowed to be processed.
Had to click a few times at each step but it got through in the end!
Hopefully cashback tracking won't be affected by the refreshes
Special terms
Cashback is issued by Cashrewards, not Optus.
Cashback is eligible on new sign ups only.
Cashback is paid once per order/transaction, regardless of the number of plans purchased on that order.
Does it mean multiple orders per single sim is allowed?
Has it tracked for anyone yet?
It takes 1-7 days to track, I wouldn’t expect anything until tomorrow at minimum
thank you
Surely they will just say you didn’t buy the $55 28 day sim you bought the $25 28 day sim?
This is the $55 SIM that’s discounted to $25 rn
Yep, and no coupon code was used as it was automatic discount. They should have updated their Cashback rates but didn't. Great find OP and Neoika
Another error, "Something went wrong with processing your request
Credit card protection has been activated on this account because of multiple transactions occuring in a short time. Please try again later"
Any deals on an Optus friendly pocket wifi ?
I've got a 100Gb/mth SIM going to waste from the HN free Pixel deal.Error - application max quota reached
same same
Same
Planning to sim port from boost to this after 40 days. Didnt see any terms that stated anything about activation days to be eligible for cashback so I assume the card can be activated after 40 days and I can still get the cashback
I refreshed on the max quota and it went to the delivery screen but I got scared the CB wouldn't track.
I chose not go ahead with it due to the numerous errors I encountered and that cashrewards may not honor it
I started afresh about got the error again on the delivery page.
Dont sell your data for $25 and then complain when they get hacked… There's a reason why this is happening.
This is OzBargain
Yes and $15 is not a good deal to sell my data to optus.
Nowadays most companies are selling your data quietly, you’re not even made aware
Invalid neg
Thanks OP, got through
Just be careful, I think they changed the cashback. NVM https://www.optus.com.au/prepaid/sim-plans/55 BUT DON'T CLICK THROUGH HERE
when do we need to activate the sim card?
And what does it mean by 'new signups only' specified in the special terms? Sounds worrying, I hope it means new signups for optus.
Thanks
Sorry OP, have been trying for over an hour now. Tried multiple browsers, phones, and laptops but to no avail. Will revoke my downvote if this works just for once!
And downvoted due to Optus being Optus, you brought us an amazing deal. cheers!
Ordered one after 5 attempts and one blocked card, lets see if this tracks or not.
Been wasting my time for an hour as well.
Hope Optus don't take any money from me.You’d have received a payment notification if any went through as it’s immediate
You would have been negged for mentioning "Hope they don't take money from you". Not possible if you haven't had any luck during that wasted hour OR did you enter your payment details and then timed out on check-out?
Have a plus vote to counter for your one hour wasted. A true Ozbargainer :-)
@Borg: Cheers Borg.
Yep, I've entered my card details at least 10 times and only then does it tell me 'application Max Quota reached' so I'm unsure if Optus now has my bank details.
@Gazza-75: Mmm, that is not good and I'd be annoyed at that as well. There is no way of knowing without calling them to check if your details (Name) was captured on their systems regardless of purchase falling to go through!
Classic Optus
Yeah, I couldn't get past the "Buy Sim" page. It just goes to the a blank page with "application Max Quota reached." I tested on PC using a few different browsers. Perhaps OZB has freaked their systems out. :-)
Was able to order with a few tries - Thanks Op! Hope the cashback tracks alright
Same, i retried a 2nd time (on the payment page) and it successfully worked. I'll only order 1 sim card :)
Ordered. When i got the max quota i just kept clicking about 20-30 times and eventually got to the next stage
Kept clicking what?
Buy sim
Agree and continue to delivery
The yellow buttons at the bottom of each page/step
Thanks, it worked…grabbed one :)
I am so used to boost rejection that I was expecting the standard something went wrong message even on the Optus site! Surprise when this actually ordered successfully. Hopefully it tracks. Took screenshots just incase.
Getting this error messagde "application Max Quota reached."
Me too
Ended
Anyone been charged $1 bizarre
No?
The real question has anyones purchase track yet? I'm hesitant to keep clicking and trying to 'force' the purchase…
Tracked in 1 to 7 Days
it hasn't been a day yet so check back tomorrow if you're hesitant
I bought a different Optus SIM through CR late on Friday night. Has not tracked yet.
I will buy when it tracks for others, so please report when it tracks
Can not afford to lose money atm
Will it track?
Just bought one, lets see if it will track. I bought a 365 sim 3 days ago and that still hasn't tracked yet.
How when it keeps saying Max Quota reached?
Not sure, i cant make anymore purchase. First time it didn't say that.
Thank op, ordered one!
Optus website seems broken
Maybe someone bought 1000 orders, so profit $15,000
Max quota appears not to be a website error - I went through to the payment page without error when choosing another SIM; this one errors repeatedly.
i.e. Max quota max mean sold out.
So someone did buy 1000000000 SIMs
Maybe. Perhaps they'll reset tomorrow.
Will try again in 2 minutes.
Order successful!
does this work with esim or just regular one?
Regular only
Ordered one, see when it will be tracked
Prepaid categories not visible under the cashback rates section anymore
rates are back to normal
If it is not tracked within 7days, will ask Optus for the refund
Will Optus refund if they have sent out the sim card and you activate it?
I won't activate it within 7 days
anyone got tracked?
Not yet
seems still active?
Nope, it’s now $10 cashback only
It was at that time, around 1.15 pm was my order and it showed $40
Same here. It shows $40 around 12:30 pm.
Saw this deal but didn't want to jump on it as the purchase i made on 25/4 hasn't even been tracked.
oh no, now i am worried.
I don't think it was deemed tracked. CR tends to track purchase fairly quick
No, can’t believe I missed this
Did anyone have their purchase tracked?
CR has not tracked cashbacl yet, but 3 clocks been recorded.
Not tracked yet - Placed order on 20 Apr night
Same. Placed order on Apr 30, 2024, 9:29 PM
edit: Same date 30 Apr
Also not tracked, will file claim after 7 days
My order from 30 April, 10pm has not tracked either.
Recieved the SIM pack this morning requiring sight of my passport and a signature to release it to me. No fake names with this one. Luckily, I used my real name.
Arrived too. Driver took down my licence number. No signature
I refused to give Drivers licence to courier…none of their business especially these days with ID theft. Happy for them to return if that's the new thing!
they just needed any id.
I used bank card but I'm sure medicare card would've been fine too
Do they take it to the post office if no one is at home?
According to the tracking, yes it’ll be taken to your local post office
thanks
Yes. Needed to show ID at the post office, which is normal for any parcel collection, but then they needed to record or register the ID detail and I had to sign.
Very odd then. I wasn’t at home and it asked me to collect at the nearby parcel lockers
Optus usually send via StarTrack AirLock product which requires additional ID verification than normal parcels. They have to record the last 4 digits of your ID into their scanner as I recall.
Also I seem to recall that you can collect StarTrack AirLock items from Parcel Lockers provided you have already verified your ID through your AusPost MyPost account. Or at least I can and I have, so I'm assuming that's it.
Received via startrack. No CR tracking yet. Should i activate now?
If it doesn't track and CR refuse to honour the claim then how do we return this to Optus for a refund ?
I would like to know too. CR previously is good at honouring cashbacks.
There is hope
Gad I did not buy it. Don't have money to burn atm
Tracked as $40, got email just now.
When did you buy yours? Haven’t received an email yet
I bought mine about 6PM before the offer was posted on here. Just received a tracking email about a half hour ago.
Out of 2 purchases, 1 has tracked just now
When I didn't receive the goods, I called Optus to cancel the order. The customer service said that the cancellation was successful, but I still received the card. What should I do?
Keep it then.
If cancelled then my gusss the card activation number will fail. You could test by trying to activate it and see if it shows as valid number.
Still didn’t track. On another sim deal, shopback tracked the next day. So disappointing, might call optus to cancel it.
Mine not tracked also. Prepare to wait for two more days.
Anyone tracked yet? tomorrow will be 7 days
nope
No, still waiting…
I submitted a missing cashback claim and they replied asking if it was the first ever sign up with Optus since it's for new sign ups only …
Strange reply from them as you aren't disputing a "rejected cashback", you are only submitting a "missing cashback" (not tracked) hence what difference would that make at this stage regardless!
True. Unless they want to use that as a pretence for not bothering to investigate.
I fear that dealing with CR on this will be painful.
Are we actually supposed to activate this SIM card within a certain time limit? The Boost SIM's had to be activated within 30 days of order and the Amaysim had to be activated within 20 days of order but for the life of me I can't find the time limit for this one.
I don't seem to see the button to submit missing cashback :(
If i am not wrong, it appears after 7 days
You are not wrong.
It's after 7 days but I don't see the "send a claim"
Today would be the 8th day. I'll wait another few days else guess it's goneski :(
@wavesgreen: If you have purchase at 7pm on 30 apr. The send claim will appear after 7pm today. Exactly 7 days including hours. I might be wrong.
@Iluvfreebies: the send a claim button appears exactly 168 hours + 1 minute since the last click. time to submit the claim.
7 days, still no track yet….
It's on my click history but it's supposed to be under My Rewards, right?
I guess this is the 7th day so i give it one more.Claim button appeared, claim submitted. Fingers crossed
I attached the receipt for the claim. So I put $25 as the sale price, should it be $55?
oh no, I put $25 but based on receipt.
I put as $25 as that’s what we paid for. Normally that’s what I’d put anyway
Claim submitted. How long will take for CR to confirm or deny it?
My Optus card is still at the post office, if CR refused to approve it I am thinking not picking it up altogether.Hi ako,
Thank you for sending through your Optus Postpaid Mobile order confirmation. I hope you're doing great.
I’m happy to help you out with this and I have now manually added the transaction for Optus Postpaid Mobile to your Cashrewards account.
Sit back and relax, there is nothing more you need to do for now. The transaction will show as pending while the store confirms your eligibility for cashback. It can take 30-90 days and yes, I know this is a long time to wait! The store uses this time to ensure there have been no returns or refunds and to check their analytics attributed the sale to Cashrewards for cashback and (fingers crossed) not to another marketing channel.
The estimated approval time listed against your transaction does not apply to queried transactions so please ignore this.
Check out some of our other fantastic offers on Cashrewards while you wait. Can’t wait to see your balance grow!
Sincerely,
++++++++++++++++++++++++++
Claimed and $40 manually added!Claimed and $40 was manually added by customer service just now.
Time to activate the sim?
When did you submit the claim?
Last night when claim button was available
Got an email from CR after claim submission.
Before I proceed further, could you please confirm if this is your first ever transaction with Optus? It's important to note that Optus Postpaid & Prepaid Mobile only offers cashback to brand new sign ups only. If you've made a previous purchase with the store, your untracked sale will unfortunately not be eligible for cashback.
Is everyone getting this email to confirm ? I'm not sure if there was anything like this mentioned in the CR cashback terms at the time of purchase. So how can they refuse the cashback especially when this cashback is provided by CR and not by Optus.
I haven't had any purchase from Optus before but I'm still curious.Edit: Terms say this is for new sign ups. Is this different from first ever transaction and to brand new sign up ?
CashRewards can wash their hands & have stated 'Tips to get cashback…Read store special terms'-> https://www.cashrewards.com.au/store/optus-prepaid-sim
Optus stated 'New services only' (easily-lost in their busy-website…intentional?) & that is subject to interpretation-> https://www.cashrewards.com.au/store/optus-prepaid-sim
'New services only' is likely to be strictly interpreted by Optus & NOT as lose as Amaysim/Boost.
If only people realised words are subject-to-interpretations. CashRewards/ShopBack are @ the mercy of the Telcos. If Optus reject these money-back claims, not certain if CashRewards/ShopBack will dip into their own-pocket to honour them. May be keep money-back claims SMALL may help ?
May be people should read-carefully…imo, traps are EVERY-WHERE !
Feel free to share your Optus-experience.
Btw, ShopBack have similar T&C, imo they're also subject to interpretations, even though their-practice thus far is narrow-interpretation…but Amaysim can turn against you anytime-> https://www.shopback.com.au/amaysim-mobile
ShopBack stated 'Special notes from store…Cashback is only applicable for customers getting a New Service (SIM) & New Sign Ups (New Customers).'
May be Amaysim can reject 'past' customers because you ALREADY have an account with them & hence NOT-meet 'New Sign Ups (New Customers)' criteria ?Simply put, your money-back claims are @ risk because you don't know when Telco START-rejecting…&/or ShopBack/CashRewards turn on you !
Chillax bro, it's not worth an aneurysm
Got that first ever purchase email as well. Told CR I have home BB with optus and the rep added the $40 but I got the feeling optus will reject it down the track. Took the safe option and just contacted optus and got them to refund the order even though it's been delivered. Optus number is 1300929949 if anyone else wants to get a refund.
Edit: Optus will need the sim card number to cancel and refund. No need to return the sim packaging.
Called and cancelled using the number. Thanks!!
I may do the same, no point activating SIM and Cashrewards not honouring the cashback.
Agreed, especially after the lyca mobile being rejected yesterday through sb
Thanks for the number mate! Called and cancelled my order.
CR has been a bit disappointing in the recent times - I lodged a missing cashback claim and got the same reply asking if it was the first ever optus purchase. I do not currently have any optus services, but the words "first ever" were a bit concerning, so decided to cancel instead.I called this number and they told me they will call me after 3 days to cancel. Did they cancel right away for you.
Yes, they cancelled right away and was told the refund will be processed to same form of payment within 5-7 business days. Try calling again, may be you just got a bad agent.
Just an update to confirm optus, as promised has refunded the money back into my card. Took them 5 days. I just remembered to check today.
Submitted my claim this morning at 530am. Silent so far and nothing added to my account
Did you check your email ?
Yeh just got the standard "received your enquiry" email but nothing else
@SuperLate: I didn't receive any email either.
Submitted my claim about 8am in the 8th as well. Really disappointing from cashrewards so far
Having problem submitting a Claim. When select screenshot of the order the app is kicking me back to Click History and does not allow to Submit.
Edit: did work Ok through the CR website.
Cashrewards manually added $40
Me too. That does not mean it will be approved. Optus has to confirm the transaction. not sure why I am having a bad feeling about this.
Cashback is issued by Cashrewards, not Optus.
Should be safe if it has landed on the tracked list
Thanks, I had cashback rejected before, reason being the store did not confirm the transaction is valid. When I showed them proof, they manually approved under goodwill
Mine got sent to a nearest post office. Missus went there to collect on my behalf but got rejected. Other parcels usually did not have any problem.
Also got asked about the postpaid, which I haven't had before. This one a bit sus for sure.
I am the existing customer of Amaysim. During the purchase process, I was required to fill in my existing email address. Amaysim sent me a verification email. I used my mobile phone to complete this verification. I ended up having 3 click history within 5 minutes, (11.32, 11:36: 11:37). I remember I never log in and log out. I suspect my transaction could not be tracked properly. Is there anyone got the same issue? Even Cashreward manually add the cashback $40, there is still a great chance my transaction would be rejected.
What is Cashreward cashback guarantee?
Sorry I mixed up Optus and Amaysim deal.
I am a new customer of Optus. During the purchase process I keep clicking and trying to 'force' the purchase. I ended up having 3 click history within 5 minutes, (11.32, 11:36: 11:37). I never log in and log out Optus website.
It should be alright. I got 5 clicks and purchase went through only on the last click due to Optus internal errors.
I got 3 clicks recorded but no cashback amount confirmed
I won’t trust Optus again. neither cashrewards.
If you want to refund the sim, don’t try Optus online chat. I chatted with them for > 30 minutes, they asked for my personal information, verified my mobile number via SMS code, asked about my current mobile provider and plan, how much I spent each month for my plan, transferred me to another department, confirmed order info, confirmed how much I paid and they told me, THEY DO NOT HAVE ACCESS TO HELP, PLEASE CALL 1800 555 002
They're the worst. On multiple chats at once. I was referred to by customer's name, and have spent 30 mins waiting for each reply.
After submitting a claim last week, a cashrewards rep finally emailed me today asking if it was the first ever time I was signing up with Optus as this was a 'new customer' only offer. Luckily enough, I have never held an Optus service cuz the reception in my area is crap and I bought the sim for my partner who has never held an Optus service either.
But since when has the definition of 'new customer' changed to be 'first time ever signing up'? I have been able to get Boost cashback before as a returning customer. All these SIM cashback deals would be a dud if it were only for "First ever signups"
Scam term: "Cashback is eligible on new sign ups only." , They need to word their term more carefully
The wording i got was a bit different.
"previously shopped with Optus Postpaid Mobile prior to shopping with Cashrewards? "I thought it strange they mention postpaid and not prepaid
I got the same email about being with Optus before. I recall being with Optus more than 10 year ago when they took onboard me as old Woolworths mobile customer, but I never signed up with them directly.
I guess, very unlikly Cashrewards will honour cashback, so, time to call call Optus and get a refund.Do you think Optus would still have 10 years old data ?
Who knows. Why Cashrewards asking stupid question then? Or the issue is in Cashrewards and not in Optus?
Desperate times
30/Apr bought the sim but no track until now.
Last Saturday, I sent a claim, until now no body replies.Called Optus to cancel the purchased deal due to Cashrewards not paying cashback, still no refund.
I’ve provided an update regarding the purchase that I did for the $40 cashback here
Keen to hear other people thoughts too
My 2 purchases (using 2 different CR accounts) tracked properly, and they are still pending even tho the estimated approval was 27 Aug.
It may or may not stay that way, but because mine was never approved on that date (28 Aug), I went and queried further and that sort of made them declined the cashback, citing the standard reasons of using other apps in the background, Adblock etc
Those reasons cited are way off since I have used their own Cashrewards app to purchase, with lifetime balance of nearly $2k of cashback tracked and withdrawn
Did your purchase track normally or it had to be added manually?
@BargainsGrabber: Mine was manually added by CR initially but now cashback is rejected citing generic reasons of using other Apps. It’s purchased using CashReward App on iOS for goodness sake!
@sicaboy: After CR cashback of $2k in the past few years, I’m waiting for the last few transactions to be approved, cashed out and moving on. Trust is lost especially with generic “not CR problem” response. SB is crap too, non-contactable with BWS pending overdue for 2 months. Hopefully the new player TopCashback won’t be too disappointing…
Hi BG,
I also had my $40 cashback declined. It was still pending after the estimated approval date last week. As such, I contacted Cashrewards on Friday. They then marked it as declined and sent the same generalised message you received. I was certain that I did not do any of the factors that would contribute to a declined cashback. I have been using Cashrewards for approximately 5 years and had been yet to have an unexpected declined cashback with them. It seems many of us are in the same boat. I have just replied to their email asking for it to be investigated further.
Mines still pending but hesitant to enquire further
This could be the straw that breaks the camels backSame here BG. Glad to see it is a trend and not just me. I used the CR app on my phone so none of the mentioned in the email apply. Optus clearly don't want to pay out the bonus Cashback since a mistake was made on someone's end. Do we have a CR rep on OzB anymore?
It’s clear that no one is getting anything $40 approved and CR will blame the customer with BS generic email on customer’s stupidity. Obviously CR Rep will not respond but hide behind smoke screen. Consider this $40 burnt! Just like the SB on BWS which is 2 months overdue.
From experience, enough backlash and complaints and they will look into it. If it was an isolated incident and just one of us then there is no way they'd do anything, but if enough people have been impacted (and looking at upvotes, I'd say yes), then might work
@nicholasv: Ye mine is still pending but will definitely complain if it gets rejected. Would have never signed up for it if it weren't for the cash back
Lame reason from CR rep when transaction was via CR App;
‘ Unfortunately the reason your order didn't initially track into your account is because Cashrewards have not been attributed to your sale, which means that another marketing channel has received commission for your sale instead of us. As a result, we don’t have any funds from the store for this purchase to pass back to you as cashback.’Glad I requested refund straight away, dodgy CR
Cashback declined.
I hope you're doing well. Thank you for touching base with regards to your purchase from Optus.
I checked the status of your cashback within Optus’ system and unfortunately it has been marked as declined. I wish I could solve this for you, but sadly it is out of my hands at this moment.
Unfortunately the reason your order didn't initially track into your account is because Cashrewards have not been attributed to your sale, which means that another marketing channel has received commission for your sale instead of us. As a result, we don’t have any funds from the store for this purchase to pass back to you as cashback.
Below are some of the most common causes of sales not being attributed to Cashrewards.
Having opened other web pages (including search sites, social media, other store sites) or web browsers whilst visiting the store;
Clicking through to another page from a banner or ad on the store's web page whilst shopping;
AdBlock/Antivirus/cleanup application tasks may remove tracking cookies (which are required to track transactions).
Use of a coupon code not listed on Cashrewards.Thank you for your understanding and sorry that I couldn’t provide better news today. Please let me know if there’s anything else I can do for you.
Have a great day.
Cheers,
Axxxxxx
Member Services TeamI have received the exact same generic email response from "ALEX". It is clear that whatever is advertised as cashback on CR is not guaranteed in any form. It's pointless buying anything using CR expecting a "discount" in the form of "cashback" when both the merchant and CR is in cohorts.
Clearly a copy and paste response! Mine was word for word the same, but from a different staff member. Will not be using CR any more!! Customer service has gone downhill fast since TA left.
Just got the same email. I replied questioning why lots of people had the cashback declined as it would be strange for everyone to not follow the cashback requirements correctly
I replied with this:
You can see several comments in the two links below documenting the same issue - this needs an internal investigation and escalation as there is no way that all the users "did it wrong".
https://www.ozbargain.com.au/comment/15659674/redir
https://www.ozbargain.com.au/comment/15663073/redir .Alex didn't even acknowledge the links nor the request for escalation, instead they replied with the same generic bs:
Thanks for your response, and I am sorry to hear you did not get cashback for this purchase.
I would like to note that Cashrewards is only a referral service and does not make final decisions on tracking and cookie issues that determine if a transaction is approved or not.
Transactions can be declined for multiple reasons, and it is common for stores to decline transactions based on tracking, cookie, and internet issues. While it is understandably disappointing, we need to advise you that Cashrewards cannot guarantee cashback as this is always a store decision and this store has declined to make any further cashback payment.
Thanks for your understanding and if you have any questions, please feel free to get back to us
Naturally I requested it to be escalated again, haven't received a response. I suggest everyone here to write a similar email response advising them that several people were impacted, so clearly Optus has just rejected them all because they don't give a shit and there wouldn't be any recourse lol
Thanks for your response, and I am sorry to hear you did not get cashback for this purchase.
I would like to note that Cashrewards is only a referral service and does not make final decisions on tracking and cookie issues that determine if a transaction is approved or not.
Transactions can be declined for multiple reasons, and it is common for stores to decline transactions based on tracking, cookie, and internet issues. While it is understandably disappointing, we need to advise you that Cashrewards cannot guarantee cashback as this is always a store decision and this store has declined to make any further cashback payment.
Thanks for your understanding and if you have any questions, please feel free to get back to us.
Cheers,
Axxxxx
Member Services Team
Also got the same dumb decline notice. Guess I won't be using CR again.
Received cashback rejection email today. Sent a reply with video of Cashrewards app screen recording attached (23MB) and linked (google photos). Will update when response is received.
received the same email as atymic
Received this response
I do completely understand your frustration as this was not the outcome I was hoping for you either. I am afraid it is the store that have told us your Optus Postpaid Mobile transaction was credited to another marketing channel instead of Cashrewards. The store has not told us which channel the commission has been credited to, but it can happen sometimes if you have been online before shopping with Cashrewards and a pop up link has occurred.I am afraid as the store has not given Cashrewards the commission for your purchase this means that we do not have the commission to pass on to you.
I do apologise that there is nothing more we can do for you in this situation.
Sincerely,
Cara
Total rubbish
Cashrewards has gone downhill too, they aren’t going to pay the $40 cashback
Now they are only good for gift cards, same with ShopBack too
I’ve now transacted more with TopCashback
"I hope you are well. Thanks for taking the time to get back to me.
My apologies, we have since become aware that there may be a decline issue for our queries raised with Optus during the time your order was made. Sorry about that! I have changed your purchase back to pending for you while we contact the store to determine which orders are eligible for cashback. Please just sit tight for now and we should hopefully have a resolution for you soon."
Maybe there is still hope 🤞
Got the same reply after couple of emails, hopefully not a false hope.
I can only apologise that your Optus Postpaid Mobile transaction has been incorrectly declined. I have gone ahead and reverted the cashback status of your Optus Postpaid Mobile transaction back to pending along with submitting an incorrectly declined transaction query to the store for review.
Any transaction that we query with Optus Postpaid Mobile can take between 30-90 days to resolve
Mines slightly different
My apologies, we have since become aware that there may be a decline issue for our queries raised with Optus during the time your order was made. Sorry about that! I have changed your purchase back to pending for you while we contact the store to determine which orders are eligible for cashback. Please just sit tight for now and we should hopefully have a resolution for you soon.
Really sorry for the misunderstanding. Please let me know if there is anything else I can do for you.
Got the same reply as above after following up once…
My $40 CR got approved. I did not raise any inquiry to them.
An update - my $40 cashback has been approved too
Thank you for your reply, it is greatly appreciated.
Great news it looks like the transaction has been confirmed by the store and the cashback has been updated on your account.Enjoy the cashback and have a wonderful afternoon.
I got my Cashback confirmed today too! There was a seperate transaction which went into my pending balance a few weeks ago but never turned confirmed. So I had to message them asking for an update and they said that the transaction was confirmed by Optus and they approved my Cashback. Pretty shit on Optus' part just mass rejecting all the Cashback, but glad it was sorted
Bs. Got rejected today. I guess they now rejected some and approved some not to pay out to everyone. Shady.
oh boy