Experience with eufy Securify Camera Warranty Support?

kongkee on 29/04/2024 - 10:58
Last edited 29/04/2024 - 13:48 by 1 other user

Hi, I sent an email through their ticket support for warranty claim.

They responded and asked for more details and troubleshoots. Did that and they said a senior team will be in contact. It's been 3 weeks now and no one has replied. I followed up with the first support every week. No reply as well.

Bought it from Costco. I told Costco about this and they told me to contact Eufy first. If I don't get anything I'll just return it to Costco.

But anyone have any experience with them? I bought 4 pack and don't want to return to Costco because that would mean dismantling and returning everything, when I only need one camera to be replaced.

UPDATE: They have replied a couple hours after posting this. They said they had a higher number of inquiries. A replacement is now on the way and tracking would be provided once it's been sent.

Electrical & Electronics eufy

Comments

  • JimmyF on 29/04/2024 - 11:21

    Experince with eufy Securify Camera Warranty Support?

    Not yet, but yours doesn't sound the best so far.

    What issue do you have with the camera?

    If I don't get anything I'll just return it to Costco.

    Might be this, just return it and buy a new one.

    • kongkee on 29/04/2024 - 13:20

      One of the cameras started being blurry. Honestly no issues and love to keep them.

      Yes, just thinking if I can replace one as they are working perfectly. Just less landfill. But looks like I've got no choice but to return the whole thing.

      • JimmyF on 29/04/2024 - 15:17

        Darn about the blurry image. Yeah not much you can do on that other than to check the lens is clean as I don't believe they have a powered focus in them, it is fixed.

        You could powering the camera off and back on again. For my eufy model it is 4 rapid presses of the sync button to turn the camera off. Press the sync to power on, once off.

        • kongkee on 29/04/2024 - 15:28
          +1

          Yes, the support has taken me through all these steps/troubleshoots plus more but the issue still remains.

          Happy to report there were only delays to replying from their support, they just replied to me today and now sending a replacement.

          • JimmyF on 29/04/2024 - 16:58

            @kongkee: YAY!! That is great to hear a replacement is on the way.

            Do they want the old one back?

            • kongkee on 29/04/2024 - 17:00

              @JimmyF: Looks like they don't. They didn't say anything about shipping it back.

              • JimmyF on 29/04/2024 - 19:26

                @kongkee: Nice!!! You might be able to have a go at pulling it apart and fixing the issue? Bonus camera if you can then!

  • bobbified on 29/04/2024 - 11:35
    -3

    I bought 4 pack and don't want to return to Costco cause that would mean dismantling and returning everything, when I only need 1 camera to be replaced.

    Buy new set, replace one and tell them that one has died. Just tell them straight up what's happened and what you've done.

    • jv on 29/04/2024 - 12:59
      -1

      Buy new set, replace one and tell them that one has died.

      That is called fraud.

      • bobbified on 29/04/2024 - 13:23

        You've conveniently left out the bit in your quote about me saying to tell them straight up what's happened and what he's done… Costco's policy means they'll refund it either way so an explanation about not wanting to remove the already-installed ones will probably be okay.

        • jv on 29/04/2024 - 13:43

          Costco's policy means they'll refund it either way

          Not if you are returning different items in the box…

          • bobbified on 29/04/2024 - 13:55
            +1

            @jv: Costco has already told OP to bring everything back if he has no luck with Eufy warranty.

            If OP brings the receipt from his original purchase, original box that contains three same model, but unused cameras plus the used one that's not working, Costco will refund it anyway.

            I would even argue that it's better off for Costco (and the environment!) because they could probably resell the three unused cameras as opposed to forcing OP to take down and replace the three other working ones with new ones and then returning the used ones that we know are functioning perfectly.

            • jv on 29/04/2024 - 15:18

              @bobbified: They are not the same items.

              • bobbified on 29/04/2024 - 16:36

                @jv: They would be the same if you buy the same product.

                • jv on 29/04/2024 - 16:40

                  @bobbified: Nah, most likely a completely different batch, different serial number series, different factory firmware etc….

  • vince088 on 29/04/2024 - 20:56

    Surprised they sent you 1 replacement, I had 1 camera malfunction of my 4 camera pack. Followed Eufy support and took it back to JB Hifi (got a full replacement kit)

Login or Join to leave a comment
Login Join