Philips Hue Sync Box Stuck at Identifying Hue Sync Box

BargainsGrabber on 13/04/2024 - 18:04
Last edited 13/04/2024 - 18:49

Hey all

Might need some assistance on this. I can’t find any articles online for this issue

I tried to set up my Hue Sync Box. I managed to set up the Bridge and Lights successfully by following the prompts via the Hue app.

I couldn’t get the Box to work. Here’s a picture of the issue. For reference, I have paired it successfully via bluetooth and connected it to the 2.4Ghz wifi, but stuck on that screen while my Hue box colour went to a solid white. A solid good old restart by long pressing the power button didn’t work either

Anyone able to assist? I bought this off from Marketplace and the buyer has confirmed that he has unlinked it from his account.

Electrical & Electronics Philips Smart Home Smart Light

Comments

    • BargainsGrabber on 13/04/2024 - 18:26

      Thanks, I’m aware they have a contact number but was hoping to get a resolution by this weekend if someone has experienced the same

  • AustriaBargain on 13/04/2024 - 18:42

    The Bridge doesn't have wifi built in does it? Have you connected it via ethernet, is it showing up at all?

    • BargainsGrabber on 13/04/2024 - 18:47

      I’ve connected it via Ethernet as instructed by the Hue app

      Not so sure if Hue Bridge can connect to wifi instead

      Edit: Just realised a typo on the forum post. Meant to say the box isn’t connecting 😅

  • slimjim on 14/04/2024 - 09:19

    Have you done a factory reset on the box?
    Unplug from the power, hold the button on the front then plug the power back in.

    Release the button when the light comes on.

    • BargainsGrabber on 14/04/2024 - 13:39
      +1

      Yup, did a factory reset

      All good now, the issue was the Hue app where the Sync function doesn’t work fully. I’ve had to manually add it via settings —> accessories

  • suds on 19/05/2024 - 17:54

    I am still having the same issue with my sync box. Tried everything including adding it via - accessories. Still get stuck at - "Identifying Hue Sync Box". Also turned off 5g / turned on 2.4g guest network/ complete reset multiple times. Any help is appreciated
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