Hello OzBargain community, I had the chance to book an airline ticket via a 3rd party site and not through the airline (Singapore Air).
The flight is scheduled in two months time, however due to unforeseen circumstances (Loss of relative) I had to make the trip earlier. I called up the agent and told her about my request to change the time, she then told me that she will check the airline for confirmation.
An hour later I got an email which reads:
Good day!
We would like to inform you that after contacting the airline, you are not permitted to change the date of your flight. As much as we want to help you, however, as a travel agent, we need to understand the restrictions on your ticket.
If there’s anything else, please do not hesitate to let us know by responding to this email, or you may find our contact details on the link below.
Please be advised that we are now operating 24 hours, 7 days a week.
My question is can I get my request escalated to who? I have paid extra for a flexi ticket.
Any legit suggestions are welcome.
Thank you.
Read the Terms & Conditions of your ticket.