Wireless1 Bad Experience

coughcough on 27/03/2024 - 08:14
Last edited 27/03/2024 - 16:04 by 1 other user

Purchased a $450~ router from them < 6 months ago. Told me I can't get a refund because it's been > 6 months. I cited the ACCC and said it hasn't been 6 months anyway. They said oh no0no0n0o sorry I meant 1-2 months. I tell them that's not what the ACCC says and if I want a refund, I am entitled to it, and they said we'll speak to the accounts and process it for you.

Unfortunately, my new router from Amazon didn't have a feature my old router had so I emailed them again saying alright, just send me the replacement I'll give it another shot. Thought I'd at least support what I think(?) is a small business / company that is Australian based anyway.

Been a week and no response after replying to my email within < 1 business day. Just nothing.

Why even bother.

Edit - forgot to mention, the product died. No power, won't turn on, nothing. they acknowledged it.

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Comments

  • Cheaplikethebird on 27/03/2024 - 08:28
    +11

    Yeah if you're not sure on a purchase and think there's a likely chance you'll need to return then don't buy from a bargain basement retailer?

    • coughcough on 27/03/2024 - 16:05

      ya product had no power, won't turn on, nothing - dead. just needed a router.

  • Ocker on 27/03/2024 - 08:33
    +7

    Clear as mud!

    Was the product faulty or just did not have a feature you wanted?

    • jv on 27/03/2024 - 09:57

      Their dog did wee on it.

    • coughcough on 27/03/2024 - 16:09

      Product completely died. Dead. Never had a router fail on me , interestingly….

  • askbargain on 27/03/2024 - 08:44

    $450 router deserved.

  • Nutrino on 27/03/2024 - 08:49

    Here we go…

  • solidussnake on 27/03/2024 - 09:18

    Dont routers have a 3-5 year warranty standard ? Just go through the manufacturer. Not ideal but !

    • Pelicannn on 27/03/2024 - 10:44

      It’s the OP who is faulty, not the router.

      Unsure on warranty of OP. Likely marked down as ‘seller beware’.

      • coughcough on 27/03/2024 - 16:08

        That's partly true.

        The router died.

  • p1 ama on 27/03/2024 - 09:31
    +35

    So you contacted them, they offered you a replacement.

    You got uppity and quoted the ACCC to get a refund, which (after a few back and forths), they obliged.

    You then went on Amazon to get a new router, which didn't have the features you wanted.

    So you got back to them and want a replacement now, which is what they offered you to start off with. This just sounds like you wasting their time and trying to gain an advantage. I can't see what Wireless1 did wrong here?

    To be honest, if I were them, I wouldn't want to deal with you either. The fact that you're writing this thread just shows how little self-awareness you have. Maybe you should have a look at yourself before calling anyone else "garbage".

    • brendanm on 27/03/2024 - 09:36
      +15

      You must be a translator for the UN, well done on making sense of that post.

    • coughcough on 27/03/2024 - 16:08
      -7

      Idk feeling cute might delete later

  • Hybroid on 27/03/2024 - 09:32
    +3

    if I want a refund, I am entitled to it

    Not if it's change of mind. They are not obliged to oblige.

    • coughcough on 27/03/2024 - 16:06

      Wasn't change of mind

      • Hybroid on 27/03/2024 - 16:41
        +3

        Your post did not make that clear.

        • coughcough on 27/03/2024 - 20:22
          -2

          Neuralink mate

  • jv on 27/03/2024 - 09:54
    +4

    Been a week and no response after replying to my email within

    ‏
    ‏‏‎ ‎

    CALL US

    02 9687 8828

  • MS Paint on 27/03/2024 - 10:07
    +4

    Unfortunately, my new router from Amazon didn't have a feature my old router had

    So you performed sweet FA research on a replacement?

  • Pelicannn on 27/03/2024 - 10:34
    +3

    Six years on OzBargain and your second post is an invitation to get roasted on your poor research into a product and lack of understanding with respect to entitlements to refunds under the ACCC 🍿

    I tell them that's not what the ACCC says and if I want a refund, I am entitled to it

    Just so we are clear, you are entitled to jack shit if you change your mind on a product under the ACCC, unless you can prove you were misled into the purchase by advertising of that product by the manufacturer or seller.

    • andresampras on 27/03/2024 - 11:05

      'Entitled' being the key word here

    • coughcough on 27/03/2024 - 16:06

      Was not change of mind

  • JumpingUnicorns on 27/03/2024 - 13:42
    +1

    Is it faulty? Please answer as it changes the whole situation lol

    • coughcough on 27/03/2024 - 16:07
      -2

      Yes faulty. Died. They confirmed and acknowledged it lol. Thought it would be obvious, you know,

      • DoctorCalculon on 27/03/2024 - 19:09
        +1

        We are not mind readers here, bud.

        • coughcough on 27/03/2024 - 20:21
          -3

          Neuralink bargains incoming

  • KaTst3R on 27/03/2024 - 14:07
    +1

    what the hell is this post about? Faulty product or change of mind?

    Retailers can reject change of mind refunds. You are smearing a business' reputation because they wont give you a change of mind refund after you have used the product for 5 months?

    • jv on 27/03/2024 - 15:27

      Faulty product or change of mind?

      Change of mind.
      OP decided after 6 months they wanted more features, so want their money back…

      I think this is just a troll post or maybe an early April fools day post.

      • KaTst3R on 27/03/2024 - 15:46
        +1

        I would love that my PS5 can do 4K 120HZ with Ray Tracing after two years of using it. I will quote ACCC to JB HIFI in Jan 2025 on the missing features so I can get a refund or exchange for the PS5 Pro.

      • coughcough on 27/03/2024 - 16:06

        FAULTY product mate!

        • jv on 27/03/2024 - 16:17
          +3

          It didn't say that in the description.

          In either case, it is up to the retailer to decided whether to repair, replace or refund according to the ACCC.

          • coughcough on 27/03/2024 - 16:19
            -2

            @jv: No mate, otherwise I would have gone with the replacement option

            "When a business sells a product with a major problem, or a product that later develops a major problem, it must give the consumer the choice of a:

            refund, or
replacement of the same type of product.

            "

            Directly from ACCC website

            • jv on 27/03/2024 - 16:32

              @coughcough: That's if it has a fault at the time of purchase, not when you have been using it for 6 months…

              Read the ACCC rules in detail.

              • coughcough on 27/03/2024 - 20:21

                @jv: Did you even read what I pasted

                • iminabrons on 28/03/2024 - 13:04
                  +2

                  @coughcough: At first glance, nobody can understand what you wrote. It is almost stream-of-consciousness gibberish.

  • DoctorCalculon on 27/03/2024 - 21:38
    +1

    Just out of curiosity…

    Purchased a $450~ router

    Which router did you buy from W1 that later died?

    Unfortunately, my new router from Amazon didn't have a feature my old router

    What router did you buy from Amazon AU, and what feature is missing?

  • DARK KHAOS on 28/03/2024 - 08:41
    +3

    I had a similar experience recently with wireless1.
    A tplink load balancing vpn router failed after 2 years and 7 months.
    Would power up but no lan ports would light up.

    I contacted wireless1 and they suggested I send it back for assessment.
    They then suggested I also contact tplink support directly to troubleshoot.
    I spend 10 minutes in a chat with support and ended up with a case number that I included with the faulty router I send back to wireless1.

    Couple of weeks later I received a new router.

    Happy days.

    • Tink on 28/03/2024 - 15:13
      +1

      Same, I also had no trouble getting a warranty replacement from Wireless1. This was a router that failed after almost 3 years. As above, I called TP-Link, went through the troubleshooting steps, then sent the dead router to Wireless1 along with my details and case number. Wireless1 contacted me when they received it. They processed the claim the same day and sent me a new router with tracking.

  • foxmulder on 28/03/2024 - 11:20

    Surprise I see op replied today. Op post is surely confusing. A faulty router - why not even mentioned that at all in the original post? And add to confusion adding about feature not there in the router - as if it's a change of mind.

    Reread the post - Op means that the new available replacement router is different with what op bought originally but op agrees on the replacement.

    A $500 router surely have more than 6 months warranty window, or at least for ACL I'm guessing it should be 18 months - 2 years.

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