ShopBack App - Anyone Else Missing The Account>Purchases Button?

unicorse on 23/03/2024 - 10:59
Last edited 23/03/2024 - 11:16

As per the title, I logged into my Shopback app today to access a gift card but the Account tab now only shows my cashback balance. The gift cards are nowhere to be found.

I looked up the email I received from Shopback when I first bought the gift card, and the only way to access the giftcard is through the Shopback App>Account tab>Purchases button.

I have the app installed on both iPhone and Android but they are identical - no Purchases button. Both apps are showing as Version 4.88.0 at the bottom of the Account tab.

Poll created for quick response.

Poll Options

  • 8
    Mine's working fine
  • 2
    OY, where all my gift card gone?
  • 2
    You numpty, they've moved it somewhere else (please comment where)
General Discussion

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • ihfree on 23/03/2024 - 11:04

    Looks like a change in UI.

    Can be found in two places

    • Account > transactions > vouchers
    • Home > gift cards >order history
    • unicorse on 23/03/2024 - 11:15

      I don't seem to have Account>Transactions at all.

      I found Home>giftcards>"View purchases" (can't see a link called "order history") but got a "We've looked everywhere but can't find the page you're looking for" message.

  • archieduh on 23/03/2024 - 11:15

    Can you pay via shopback at Cafes?
    Pay button seems disabled and nothing when you scan bar codes either.
    Is it related to mass layoffs?

  • Neoika on 23/03/2024 - 11:16
    +1

    It seems affecting those who bought this 7 Eleven deal.

    Update: back to normal for me.

    • unicorse on 23/03/2024 - 13:36

      Ah, so that's where everyone was! Thanks for the link.

      My iPhone has recovered but my Android hasn't.

  • unicorse on 26/03/2024 - 09:01

    Update: all seems back to normal again. Looks like it was a temporary UI glitch.

    Lots more discussion in the other thread linked to above https://www.ozbargain.com.au/node/837580#comment-15093126

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