Hisense U80g 8k TV Warranty issue

LMadMtg on 22/03/2024 - 21:31
Last edited 11/04/2024 - 11:28

Hi all had a quick question

I bought a Hisense U80g 8k TV from Costco about 2 years ago which is still under warranty. It stopped working, I made a claim with Hisense and they are saying it's not repairable after having a look. They are giving me store credit for Costco or a 4k TV which is not even an Android TV. (VIDDA OS). Also to use the store credit I will have to buy Costco membership again. Just needed suggestions on how to reply to their email now. To be honest I don't think I am gonna get a 75-inch 8k TV anywhere close to the price.

Edit- It's been a month, I have contacted hisense and told them I am not paying for the pickup and dropoff of the TV from my house to Costco. They are saying they aren't authorised to pay me for that and Costco is saying they don't provide drop off and pickups even if it's under warranty. It's only $100 but it's the second time I had this issue with Hisense and I paid last time a few years ago. Should I just pay for it or am I entitled to them paying it?

Thanks

Electrical & Electronics Hisense TV

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Comments

  • AustriaBargain on 22/03/2024 - 21:46

    Why are you dealing with Costco and not Hisense? How did Costco even know your TV is not repairable, did they get someone to look at it? If you can get store credit for the price you paid for it then that might be an option. Just wait until they have an 8K TV with Android on sale again?

    • MadMtg on 22/03/2024 - 22:27

      I talked with Hisense and they offered me this. Costco credit or a 4k TV. I made a claim, a repairman visited, couldnt fix it and I got a call from Hisense with this offer.

  • Clambabula on 22/03/2024 - 23:00
    +3

    New tv after 2 years..just pay the membership and go get your upgrade. How is it even a discussion?!

  • c64 on 22/03/2024 - 23:14
    +1

    don't accept any credit, get a refund to your credit card

  • Mikefr on 22/03/2024 - 23:29
    +1

    Straight from ACCC : “ What is the Australian law regarding refunds?
    A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund. It is misleading for a seller to insist that a refund be issued as store credit.”

    • MadMtg on 22/03/2024 - 23:56

      thanks for that.

    • MadMtg on 23/03/2024 - 15:08

      Hi just a quick update. They said if I want monetary refund I will have to contact costco and I will have to cover transportation costs. They can only offer a 4k TV or a store credit which in order to use I will have to buy costco membership again.

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