Can I get your advice on how to handle this situation?
I've worked in my current employer working my way up from customer service to administrator in financial services for around 7 years but in 2021 took a year off as I was head hunted but things went pear shaped so I came back.
When I started my job in administration, there was enough coverage to do pretty much everything. Now that I've come back, I'm the most senior person of around four of us and I'm pretty much doing the bulk of the workload. I keep telling management to delegate the workload in performance reviews but they say there's no time and these processes are too risky to offload aka financial risk if mistakes are made.
Then out of the blue our 2IC and complaints managers left suddenly. I applied for the jobs but was unsuccessful due to lack of experience. Then I was pretty much tasked with the complaints manager role as well as my BAU processing (thankfully paid appropriately). Another senior staff member is applying for an auditor role but likely also getting knocked back as they don't want to retrain.
But now I'm in a situation where I have too much Work to do within 9-5 other departments are waiting on reports that I can't even get out due to the workload, and I've already made mistakes. Sure I'll get gift cards rewards points for this extra workload but I'm not even on 80k here….
Don't get me wrong then you staff members completely understand my situation and they're not the ones who don't want to be assisting me. They want to help me as much as they can but they just don't know how.
It's basically come to a point where every senior staff member is basically getting guilt tripped to staying in their role or getting given excuses as to why they can't offload job tasks.
If I leave the company again, I'll probably burn bridges, but it's a struggle to move through the internal ranks. So where do I go from here?
Then all senior staff need to come together and collectively bargain for what needs to change. If you present solutions to the problems then upper management will likely take more notice.
Are there many external job opportunities in your current area of expertise?