Account Information and History Is Missing on AliExpress

teddies on 16/02/2024 - 22:46
Last edited 17/02/2024 - 00:18 by 1 other user

Hey team,
I logged into AE the other day and noticed that my account information has been completely cleared. Everything from my name, mailing address and even all my current and historical purchases!
I have been a customer for over 10 years and never raised an issue or anything to warrant my account to be cancelled or banned.
There is a section where I can search for a previous order but it asks for details of a credit card which I don’t have because I always use PayPal for payments.

I’ve tried using the help, FAQ and chat bot to no avail.

Has anyone else had this issue? Have I missed a communication from AE?

TIA

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• 

  BananaMan007 on 16/02/2024 - 22:47

  Maybe signing in with wrong email/ phone number? could just be a different account. is there a way to check account age?

  • 

    teddies on 16/02/2024 - 23:14

    I double checked - it’s definitely the correct account. Fortunately, I have a password manager.

• 

  Save Medicare on 16/02/2024 - 22:57

  +1

  Have you tried contacting American Eagle directly?

  https://www.ae.com/us/en/content/help/contact

  

  Save Medicare on 16/02/2024 - 22:57 (Collapsed - Offtopic. Show)
• 

  7ekn00 on 17/02/2024 - 00:16

  +2

  Give Allied Express a call, they surely want to keep your business:

  https://www.alliedexpress.com.au/contact-us/

  

  7ekn00 on 17/02/2024 - 00:16 (Collapsed - Offtopic. Show)