Qantas Wine Double Charge and Refund Issue

theabyss on 06/02/2024 - 20:22
Last edited 06/02/2024 - 21:11 by 1 other user

Hi folks I am having issue with Qantas Wine refund recently. I bought “White Travel Dozen” with price tag of $510 from Qantas Wine in January. It was my first time paying for Qantas Wine even though I am Point Plus member.

The order went through but I was charged $510 twice. More unluckily, when I received the wine, one bottle is faulty within broken label and seal. So I called about it and get a quick replacement in 2 days. The replacement is really smooth and quick while the refund is a nightmare.

Aften the pending period I called Qantas and told them again what happened. Days later I received an email telling me the refund is processed and should arrive within 3-5 business days. However I never received the refund.

Called bank to confirm and called Qantas again. It was so hard as the fund is managed by another department. Now I was told that it is processed again and I need to wait another 3-5 business days for the refund. As I am asking for proof I also get a PSP reference they processed. After googling I can see it is from a software called Adyen to process all payments and looks like this system is buggy and operator have very little knowledge in it. As I can see the software should display refund status very clearly and can give refund proof easily if customer ask for it.

Now I have to wait and pray that their buggy system to work as expected once to get my money back. I f you have similar experience please share.

• 

  deme on 06/02/2024 - 20:29

  +3

  Charge back?

  • 

    theabyss on 06/02/2024 - 22:40

    +1

    Already opened a dispute.

• 

  djones145 on 06/02/2024 - 20:32

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  • 

    theabyss on 06/02/2024 - 22:38

    Thanks mate. I may need this if it does not work out this time.

• 

  Outrageous on 06/02/2024 - 21:01

  if it's an obvious double charge and they haven't refunded, just contact your bank again.

  • 

    theabyss on 06/02/2024 - 22:38

    Yes bank said they did not see any refund. I did opened a dispute with the bank.

• 

  Drakesy on 06/02/2024 - 22:43

  Qantas going from strength to strength

• 

  cashless on 06/02/2024 - 23:27

  +2

  I’m still trying to understand why you would pay over $500 for a dozen Qantas white wines.
  Qantas vastly overprice their wines, so the only good buys are clearance sales or those that come with huge points bonuses.
  Seriously, there are usually much better deals on OzBargain

  • 

    theabyss on 06/02/2024 - 23:36

    They do come with some bonus points making the deal not so bad.

  • 

    Baysew on 07/02/2024 - 09:53

    $1020 for a dozen as it stands, right at the moment.

• 

  jellykingdom on 07/02/2024 - 11:02

  I had issues with Qantas Wine with a missing parcel. Their support staff are just completely unable to work outside the book. I'm telling them that I never received my $100 bottle of whisky, and they're asking for proof of delivery receipt to say that it wasn't delivered…It was like being the only sane person in the room.

  I ended up sending them a picture of the same whisky and saying "it looks like this, except I don't have it"

• 

  Darayus on 07/02/2024 - 11:05

  Wow, you are not alone, even though I ordered wine before Christmas and some has not been delivered or posted. Send many reminders and emails and long telephone calls, asking for a refund since the purpose of buying wine for Christmas as a Gift.

  I am told that they are processing for refund and follow up every week.

  It looks like Qantas by brand is a bad company that would love to hold people's money and refused to refund.

  Never again trust Qantas, not a reliable brand anymore and worst customer service.