Best Contact Method for Samsung Online Order Returns

Lsydracing on 06/02/2024 - 13:48

I have an online order for a Samsung smart watch. I want to return it to Samsung and get a refund.

What's the best method to contact Samsung return team? I chatted online, they told me to wait for a callback, but I haven't got any callback in last 48 hours. I called 1300 362 603, they put me on hold for 20mins and then transferred me to different team, then phone call been disconnected. I emailed them as well, but there is no reply in 48 hours.

Can I return an online order in physical store?

Thank you

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Comments

  • deme on 06/02/2024 - 14:05
    -3

    Try an apple store, everyone says they have great customer service.

  • Duckie2hh on 06/02/2024 - 14:47

    phone call been disconnected

    so try again

    • sydracing on 06/02/2024 - 16:20

      another 30mins

  • 87percent on 06/02/2024 - 14:55
    +2

    Samsung have the worst customer service. Just escalate through the CEO desk, as you’ll likely get no response from other channels

    • deme on 06/02/2024 - 15:08
      -1

      What's the number

      • 87percent on 06/02/2024 - 16:14
        +1

        For E-Commerce related enquiries you can contact us on 1300 362 603, Option 4.

        • deme on 06/02/2024 - 16:14

          To the CEO?

    • ihfree on 06/02/2024 - 16:22
      +1

      Visit Samsung Australia > Footer of the website > Support > Email CEO Office

  • lovesabargain77 on 06/02/2024 - 15:13
    -2

    What's the reason for returning it?

    • sydracing on 06/02/2024 - 16:22
      -2

      Simply don't like it

      • 87percent on 06/02/2024 - 16:54
        -2

        That’s not a reason for a return… I doubt Samsung would accept a refund “because you don’t like it”

        • deme on 06/02/2024 - 18:53
          +3

          Google does it for their stuff.
          Apple does it for their stuff.
          Samsung has a change of mind policy for their online store too.

          So "I don't like it" is good enough.

          • ihfree on 06/02/2024 - 23:14

            @deme: If they make it impossible to use the policy, that's another one for the fair trading pile

            • JumpingUnicorns on 07/02/2024 - 10:54

              @ihfree: Fair trading won't cover "Simply don't like it" though?

              • ihfree on 07/02/2024 - 11:03

                @JumpingUnicorns: I'm not 100% on that, though if not Fair Trading, i'd imagine there is another organisation if Samsung doesn't abide by what they advertise.

  • CodeXD on 06/02/2024 - 15:26

    48 hours is nothing for a reply from Samsung, it hasn't even been 2 business days.

    Try this email - [email protected]

    I outlined the steps I went through to return to samsung (also a watch lol)

    • sydracing on 06/02/2024 - 16:24

      Thank you for you clear instruction, will send email tonight.

    • sydracing on 13/02/2024 - 18:26

      Hi, mate, thanks for your detailed information. I sent photos to them 7 days ago and confirmed that they received this return request by the phone call 1300362603. But after 1 week I still haven't received return label in my email. How long did you receive your label after sent the photo to Samsung? Thank you

      • CodeXD on 13/02/2024 - 20:07

        It was the next day, so within 24 hours.

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