[Solved] Looking for Screenshots of T&Cs of The Origin Broadband Offer of 35K Everyday Rewards Points Ended on Nov 28

macr0hard on 01/02/2024 - 15:52
Last edited 01/02/2024 - 16:16 by 1 other user

Hi guys

Hoping someone saved the screenshot and can help me out. I signed up for the 35K Everyday rewards promo with Origin that ended on 28 Nov last year. It's been 3 months and they havent given me the points so I contacted them and it's been another few weeks plus many phone calls and they finally emailed saying I didnt qualify because I already got these points from the similar promo back in May 2023 even though I went away and came back to them as a new customer. Unfortunately I didnt have the screenshots to back up my claims but there was definitely nothing like that in the T&Cs from memory. In fact I found this on the free points website and that didnt have that clause listed either https://freepoints.com.au/origin-internet-35k-everyday-rewar…

Origin has since changed the T&Cs and they emailed me a copy of the new T&Cs here https://www.originenergy.com.au/campaign/everyday-rewards-po… which is not even for broadband customers but for energy customers. I'm planning to fight this but would be great if there were the screenshots of the actual promo's T&Cs. I'm planning to lodge a complaint with the ACCC (or is there another body I should be lodging the complaint instead?)

Thanks all!

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Comments

  • djones145 on 01/02/2024 - 16:08

    i found this in a email from april 2023 for an origin internet offer

    Sign up online to any Origin nbn™ or Opticomm fibre plan as a new residential customer between 9am EST 18 April and 14 June 2023 (11:59pm EST) ('Offer Period') via the following URl

    depends what they define as new, usually they say no returning customers

    • macr0hard on 01/02/2024 - 16:16

      Yep that's the one. Thank you so much!

      • Typical16-bitEnjoyer on 01/02/2024 - 16:20
        -1

        An Everyday Rewards account may be linked to more than one internet account,
        however you will only be eligible to receive one (1) allocation of Everyday Rewards
        points in a 12-month period for each internet account.

        I signed up 28 Nov
        I already got these points from the similar promo back in May 2023

        • macr0hard on 01/02/2024 - 16:21

          and you got the points the second time?

          • Typical16-bitEnjoyer on 01/02/2024 - 16:23
            -1

            @macr0hard: You signed up in May 2023 and then 28 November. My elementary maths indicates this is within a single 12 month period, meaning you were not eligible the second time.

            • macr0hard on 01/02/2024 - 16:25

              @Typical16-bitEnjoyer: Got it, sorry thought you were sharing your experience. I’m slow haha, thanks

              • drillvoice on 15/02/2024 - 11:48

                @macr0hard: I had a similar concern, I asked them via chat and they said as long as I wasnt a current customer I could get the benefit from signing up for a new internet account, even though I had previously received points.

                • macr0hard on 18/02/2024 - 14:40

                  @drillvoice: lucky you! They basically denied me the points after weeks of so called "investigation" so I gave up and moved on.

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