Why Do Telstra Give Receipts with $0 on Them for Outright Purchases?

Harry Krishna on 26/01/2024 - 13:47

Hi

my phone died, samsung couldn't fix it, for them to refund me they need a receipt of payment.

The receipt originally that i had says $0 even though i bought it outright. Samsung did not accept this. I made an appt at telstra and they gave me and order receipt with the price on it an a proof of warranty with the imei. the girl said they zero out there registers that why the receipt says zero.

Samsung did not accept these further documents, they need to see the 5000 on the actual receipt. Surely telstra can give me receipt with the 500 on it that I paid right, Samsung aint gonna budge otgherwise, the guy thinks im scamming and that its on a plan.

Any advice?

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Comments

  • ihfree on 26/01/2024 - 13:51
    +2

    Deal with Telstra directly?

    • Harry Krishna on 26/01/2024 - 13:54

      i went into the store, and im going again, i just wondered if anyone had experienced the the actual tax invoice saying $0? i bought it outright not on a plan

      • ihfree on 26/01/2024 - 13:55
        +3

        I mean for refund, repair or replacement

        • Harry Krishna on 26/01/2024 - 13:57

          yeah i just cottoned on, thanks, ill try

  • Associated87percent @ Telstra on 26/01/2024 - 14:03
    +1

    When you go to Telstra, Ask them for the EPOW for your phone. Or send me the imei, and I can check on Monday

    • Harry Krishna on 26/01/2024 - 14:08

      hey bro, they gave me an epow, samsung did not accept , they need the tax invoice to say the amount apparently

  • randomusername2017 on 26/01/2024 - 14:09
    +1

    originally that i had says $0

    pdf+edit

    • Harry Krishna on 26/01/2024 - 14:11

      thats my final resort

    • hasher22 on 26/01/2024 - 21:10

      I was thinking this too, just edit it if it's a pdf file. If it's a hard copy, you better be good at Photoshop

  • Harry Krishna on 26/01/2024 - 14:54
    +2

    tagged them on twitter, matthew helped me out, got the legit tax receipt with a total on it, , mystery why the original said 0

  • bobokingdom on 26/01/2024 - 15:12
    +2

    Take your phone to Telstra and get them to handle it. They will send it in for repair on your behalf.

    • universe on 26/01/2024 - 16:32

      I think he wants the refund, not to wait 6 weeks for Telstra to repair it.

      • bobokingdom on 26/01/2024 - 17:23

        $0 refund will be $0. Better to get it repaired and sell it off. Or try to get a refurbished replacement. Not everything can be refund as most phones are easy to repair (may need to wait for parts)

        (Is there a reason why Samsung cant repair it? Or they cant repair it under warranty due to damages?)

        If it is a bundle, they may consider as a gift. You can still get it repair but it is free (to Telstra), so dont try the refund route.

        • universe on 26/01/2024 - 18:27

          He has the tax invoice so this convo is moot

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