Latitude Shoppers Protection Claim Service down?

MeesusEff on 21/01/2024 - 14:36
Last edited 22/01/2024 - 14:50

Update : Website's been down since late Friday, if you call to get a claim done/get a form do not answer the first automated message of 'are you calling about a credit card, loan etc' and wait for it to give you the options to press a number, it'll say Insurance claim , and that will connect you to someone. Saying yes in the first part and going through everything will just lead you to a 'we are experiencing difficulties and can't answer your call'

Have a couple of purchases that are due in a few days, been trying to get to the claim page but once I tick the 'I confirm blablabla' the page errors out. Have tried different browsers but not sure if it's an Android thing or it's just down for everyone?

Not sure how long it's been down for if it is, but I would think a few Ozbargainers would have tried recently :) did you have to call to do the claim instead?

Financial

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Comments

  • ihfree on 21/01/2024 - 14:56
    +1

    Yeah it's down.

    I'd just wait a day or two until it's fixed.

    • MeesusEff on 21/01/2024 - 15:01

      Ahh OK thanks! Ones due Tuesday so hopefully it's fixed by then 😁

      • Morien on 21/01/2024 - 16:17

        What do you mean "due"?

        Once you submit the claim it isn't instant. They process it anywhere between a few days and a few weeks later.

        • MeesusEff on 21/01/2024 - 16:56

          As in the 1 year from the date of purchase

          • Morien on 23/01/2024 - 15:23

            @MeesusEff: Ah. You can put it through after that 1 year, by the way. The date you noticed the price difference (and the evidence if asked) just needs to be within a year.

  • SmiTTy on 21/01/2024 - 17:18

    You can always call up to make the claim as well.

    1800 800 230 (mon to fri 830 to 5pm aest)

    • MeesusEff on 21/01/2024 - 20:45

      Yes I can do that for mine but not my husbands one and he can't call during that time :(

    • MeesusEff on 22/01/2024 - 14:31
      +1

      ok finally got through and they said their system has been having problems since late Friday, which is when I tried lol. Managed to get them to email me through a copy of the form and I'll just do send it in manually

  • EBG on 22/01/2024 - 15:52

    Thanks for the update, I had been wondering what was going on

    • MeesusEff on 22/01/2024 - 15:53

      if you pm me your email i can send you a copy of the form. Saves you a PITA phone call lol. Also since i was already speaking to her, she said she can file the claim for me so i said ok. I was put on hold like 4x and took 20 minutes to do it lol!! I could have done it in 2 minutes if I just filed it myself

      • EBG on 22/01/2024 - 18:33

        No urgency on my end, but thanks

        • MeesusEff on 22/01/2024 - 21:03

          oh lol its working now, i just sent one through manually -_-

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