Who WILL you deal with?

• 

  johnno07 on 23/10/2012 - 20:17

  Ozgameshop.
  Honestly some of the best, most polite and genuinely human customer service reps I've ever dealt with. Also, I have ordered thousands of dollars worth of games and knick knacks from them over the past two years and have had probably one item go missing in the post. I know the latter has a lot to do with the postal services themselves, but it does seem to be a rather striking coincidence that the companies with good customer service have excellent successful delivery statistics, while the once with sh*t service struggle to even get a parcel to my door.

  Another time I ordered an item about three days before it dropped in price. A minor price drop of about 10%. It irked me because I had been waiting on a price drop for ages and finally bit the bullet just before the price actually went down. I sent them an email voicing my slight frustration and they quickly replied saying they couldn't refund me, but could credit my account with the equivalent Player Points.

  ALSO they respond quickly and seemingly very honestly to any questions I might have about stock they don't yet have listed on their website (upcoming games etc).

  Sorry for gushing!
  TL:DR - I love Ozgameshop.

• 

  cwongtech on 23/10/2012 - 21:25

  +2

  bhphotovideo = no troubles at all, VERY fast, good prices.
  No warranty experience with them though because I chose a product that had international warranty.

• 

  twinbag on 24/10/2012 - 08:13

  Officeworks - love their price match and no hassle return policies.

  • 

    cwongtech on 24/10/2012 - 12:24

    Haven't used their return policies (this should be standard anyway as long as the item is not open), but their pricematch is really up to the on-duty manager's discretion, they'll pull anything out of their ass to stop a pricematch from happening if it's too low (i.e. pricematching M950 from LTS), things like "oh they don't have a phone number". Or they will restrict the pricematched item to 1 per pricematch.
    Just depends on the store I guess, went to a different Officeworks - no problems at all.

• 

  retiredfeline on 24/10/2012 - 08:21

  Amaysim. Australian call centre. Called them to get an error rectified and it was dealt with quickly and courteously.

  Appliancesonline. Bought several times from them. Deliveries happened within promised time slot. Gave me a part refund for a cosmetic dent. Pays attention to customer feedback via Feefo.

• 

  ozb-442 on 24/10/2012 - 14:59

  Asus and Thermaltake, for RMA'ing pc parts. Both processed the faulty parts on the same working day and the whole turnaround time was within a week.

  • 

    Geewhizz on 25/10/2012 - 07:38

    Asus warranty repair is up to putty. First gripe, their 12 months warranty begins on the date of manufacture, not the date of purchase.

    My daughter had to have her laptop returned 4 times within 12 months - most recent was within 12 months of purchase, but not of manufacture, so basically they've wiped their hands of it.

    The 4th return was due to the problem not being rectified on the 3rd return, but Asus's response to the store's mentioning the fact was, "You can't prove that."

    To their credit, the store (Micro Computers) spent many hours and their own money to sort it out.

    • 

      ozb-442 on 25/10/2012 - 09:48

      Strange. That's a shame that your daughters laptop broke down 3 times… maybe Asus's new line of laptops aren't as reliable.

      Interesting fact about the Warranty.

    • 

      cwongtech on 25/10/2012 - 13:16

      Asus warranty repair is up to putty. First gripe, their 12 months warranty begins on the date of manufacture, not the date of purchase.

      If you don't have proof of purchase to show date of purchase (Receipt) to prove it, then they go by date of manufacture. They don't have a universal registry system for date of purchase for stores to use when they buy an asus product (unlike Apple), so they can't track their many laptops down (too many models, refunds). Sure they could create a universal system, but ASUS hasn't made one yet.
      But I agree with you on ASUS warranty repair facility not being the friendliest bunch.

      The 4th return was due to the problem not being rectified on the 3rd return, but Asus's response to the store's mentioning the fact was, "You can't prove that."

      The 'technician' that took a look at my laptop forgot to replug the keyboard in. I pressed onto the keyboard (to check if it was still bouncy) at the facility and I didn't actually type on it. Got home, couldn't type.
      Raged on ASUS facebook page, the dude I talked to said the guy saw me play with the keyboard and made it out to be my responsibility that I didn't check the keyboard. Eventually it got escalated and it was fixed. Got the laptop back, one of the rubber feet was missing (unstable laptop on the desk). Ended up being very quick when they sent out a new rubber foot to me.
      Those technicians need to have a smile on their face and learn what customer service is about. Maybe pay the Joker to have a visit to them.

      Strange. That's a shame that your daughters laptop broke down 3 times… maybe Asus's new line of laptops aren't as reliable.
      Interesting fact about the Warranty.

      My video cable (internal) on the laptop failed on me, that's about it. They first replaced the screen (did not fix) and then a second time they replaced the video cable.

      • 

        ozb-442 on 26/10/2012 - 12:55

        That is a bugger. My laptop only had a broken hinge button, other than that still going strong after 4 years. My mums Asus laptop is still going strong after 2.5 years as well.

        I don't have anything to say about them being friendly, as it wasn't much of an issue the phone conversation didn't really last long and i can't really remember lol.

        With thermaltake, i didn't even have to call. I just submitted an RMA online, and was automatically given an RMA. number straight afterwards. I guess they just trust that most people using there products know what they're doing, and saving labour (phone support etc.)

        (Not that i'd recommend Thermaltake PSU's… there Lightpower series are pretty dodgy. I only got the Evo Blue 750w because i won it, in a letter of the month competition)

      • 

        Geewhizz on 27/10/2012 - 10:57

        If you don't have proof of purchase to show date of purchase (Receipt) to prove it, then they go by date of manufacture.

        That was never in question - there WAS proof of purchase, and it was the retailer who was dealing with them, on her behalf

        That's a shame that your daughters laptop broke down 3 times…

        In theory it was 4 times. The guys at the store she bought it from were surprised that she'd had so much problem with it, as they'd never had an Asus product come back before.

      • 

        cwongtech on 27/10/2012 - 12:48

        The Retailer should've given them the transaction records… it's stupid of them to go by date of manufacture if what you say is true (they usually check the DoM without asking for the receipt as a first-check), they would probably go "it's out of warranty shrug" (cause their technicians aren't the most enthusiast bunch) and then you'd give them the receipt and tell them it's supposed to still be in Warranty.
        ASUS is like this - they produce a lot of good quality products, but if you are unlucky to get a lemon, you're in for a hell of a ride (next time, RAGE on their facebook page, no company likes bad publicity and you'll be given top priority). There is no company that can guarantee a close to almost no lemons especially when they have such a vast range of products (Apple on the other hand, has good warranty service, because they only need to have parts on hand for their last 2-3 years of models.. which are not really major variations in design so it gives them an edge of not having to deal with 50 different products)

• 

  padfoot07 on 27/10/2012 - 16:31

  So many people are gonna disagree with me here, but I have actually been really happy with Vodafone. I get good reception and they have always offered me large discounts and have been friendly.

  • 

    cwongtech on 27/10/2012 - 17:22

    +1

    they have always offered me large discounts and have been friendly.

    You gota thank the raging customers for that

• 

  paddy567 on 29/10/2012 - 12:03

  Check-out lines can be a bit crazy, but I find Bunnings staff in general suprisingly knowledgeable and happy to help out. Weekends are a bit crazy, but weekdays are great. They know where everything is in their massive stores and generally have given me solid advice. Most Officeworks I got to don't want to know you, by way of contrast.

• 

  stuartfaz on 29/10/2012 - 12:51

  Knock 'em all you like, but DELL, in my experience, are fantastic.

  My parents bought a computer from Dell, who included a 3-year in-home service warranty free of charge.

  A year later, the motherboard blows. I call Dell, who say they'll be there the next day at 2pm. The next day, at 2pm, the technician was there. By 2:30pm, he was done. No fuss, no muss.

  Would gladly buy from them again.

• 

  dirtybird on 15/12/2012 - 10:33

  I'm going to add Harvey Norman Big Buys. (yeah didnt think I ever would)
  http://www.harveynormanbigbuys.com.au/
  A recent purchase that had me thinking never again was quickly turned into a good experience.

  Recently purchased 5x 52 Finish All In One PowerBalls.
  4 of the 5 boxes that arrived had been opened and looked like a hand had been forced into it.
  This really put me off, its not as if the boxes just popped open either, their inside flaps had been slightly torn.
  So I emailed them asking how I go about returning these for some unopened boxes and they arranged to send another 4 boxes to me.
  No charge, no need to return the others.

  Thanks HNBB!

• 

  bobjane on 15/12/2012 - 19:22

  Dell and Amazon. Best customer service and warranty.