Samsung Cancelled My Order after Weeks of Waiting

Lchai34 on 15/01/2024 - 17:02
Last edited 15/01/2024 - 18:34 by 1 other user

I recently bought an s23+ last year on the Samsung AU online store (28/12/23) and called a few days ago to check on its status, since I was supposed to receive pick up instruction two weeks ago.

Upon calling they said that the item had been out of stock so I'd have to wait and asked if I wanted a refund which I explicitly said no to. I ordered the phone on a Boxing Day sale with trade in and a coupon which got it down to ~50% of original RRP. I also wrote an email to Samsung Email Support to follow up too.

This morning I got a response back saying they were sorry for delays so the system has automatically cancelled my order to prevent further delays? Bit vexed right now because I've been waiting so long for this which I was happy to get at a good price and now they've just cancelled it out of the blue.

Spoke to customer support but they say they can't reverse the cancellation and the agent put me on hold to wait for a supervisor then just hung up on me. Calling Samsung Support back again just gives me an automated reply that no one is available.

Anything I can do? Or just hope that I get my money back and just buy a phone a full price :/

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• 

  elgrande on 15/01/2024 - 17:14

  +5

  Impossible to get anything out of Samsung support.. I'd save my energy.

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  Jimothy Wongingtons on 15/01/2024 - 17:21

  +1

  God I hate Samsung customer service team.

  Got a watch6 classic waiting for dispatch via a telstra promo. No eta and trying to get a straight answer out of the customer service team is worse than pulling teeth.

• 

  ihfree on 15/01/2024 - 17:22

  +1

  I tried contacting them after having an issue with a coupon and got no response. I tried contacting them multiple ways and didn't get a response.

  Reading through the community forums, support not contacting users seemed to be a common theme.

  They were the most complained about company in August 2023.

  https://www.nsw.gov.au/departments-and-agencies/department-o…

• 

  bobbified on 15/01/2024 - 17:25

  -3

  Upon calling they said that the item had been out of stock…..

  and

  I also wrote an email to Samsung Email Support to follow up too….

  They probably deemed you a Karen and thought it would be easier for everyone to just cancel your order.

• 

  hasher22 on 15/01/2024 - 17:27

  An industry without an ombudsman will not care about you cause they know ACCC and FairTrading will do nothing to help. How many people on here have problems with a business only for no resolution and the answer from users is always "lesson learnt" "be careful" "nothing you can do" etc……

  Unfortunately, you will be chasing up and fighting a losing battle trying to get your phone.

• 

  Love a bargain on 16/01/2024 - 12:16

  Have a read of this thread: https://www.ozbargain.com.au/node/756986