Boost Sim Region-Related Speed Issue

LStephenCurry on 15/01/2024 - 16:16

Hi Ozb community,

I think most of you would have tried Boost sim from the deals posted here. I have absolute great experience with their speed during any time of the day, in my old living place. However I've just moved into a new place (Bulleen VIC, 3105), where I thought should be a somehow more affluent neighbourhood (solely judging from the house price). And I naively think that all the infrastructure should be good if not better than my previous living area (Mulgrave VIC, 3170).

But to my astonishment, the internet speed I got with the same Boost sim with the same phone, on the same afternoon (tested just about 30 min apart as I am moving between 2 places), has huge difference (like 20 times or something). I used to get around at least 200Mbps all the time, now it is constantly around 5-15Mbps no matter what time of the day, which makes it barely usable with only 1-2m/s internet speed.

I tried to call Telstra but all the solutions they offer are somewhat expected and actually useless even before I have to try it (like reset phone network settings, update phone system etc..). As it is clearly not related to the phone (I have a 4G Android phone and 5G iPhone, both got similar bad speed, and those speed differences are tested on the same phone at nearly the same time), so I guess it should be infrastructure related. I checked the CELL ID of the tower I connect to (135776515), it is not far away from the place I live, like 400m walking distance, and the strength of the signal is ok but not too bad (-86dBm, 54asu)? And I live with 2 elderly people who does not have mobile data, and another one is using Vodaphone. Or is it possible that most neighbour here is using Telstra thus causing the congestion? But I suppose with congestion there should be good times (like during morning of workday) and bad times (like in the evening). However the speed tested is constantly bad, never once over 20Mbps.

Any thoughts of what is the possible cause of the situation? Or what party should I contact to solve the problem?

Cheers!

Mobile

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Comments

  • Associated87percent @ Boost Mobile on 15/01/2024 - 16:20
    +2

    Could be an outage in your area.. I can check when I’m back at work

    • jv on 15/01/2024 - 16:38

      Why aren't you at work now?

    • StephenCurry on 15/01/2024 - 16:48

      Sure thanks! Message chat says everything is fine, but that huge a difference does not look fine to me :)

      • Associated87percent @ Boost Mobile on 15/01/2024 - 20:05
        +1

        Our front of house just has access to a basic check

  • jv on 15/01/2024 - 16:37
    +1

    should be good if not better than my previous living area (Mulgrave VIC, 3170).

    LOL….

    They probably improved the coverage there at the request of Dan…

    • StephenCurry on 15/01/2024 - 16:49

      Lmao didn't know of that!

      • jv on 15/01/2024 - 17:18

        Did you ever bump into him at Brandon Park shopping centre?

  • Porker on 15/01/2024 - 17:00
    +1

    I have the same issue coming from Optus. I was only on on Optus 4G but regularly got around 60-70mbps. Having moved to Boost, I get around 5-10mbps for regions: Blackburn, Box Hill, Hawthorn, Camberwell, Doncaster. I don't get any internet reception within Ringwood Eastland.

    My previous Optus worked fast at all the above mentioned locations.

    However, on one Doncaster Westfield test, I got something like 300mbps. It was the one and only time that I've had that speed - I tend to check frequently wherever I go to see if it's just me or that's the service to expect through Melbourne etc.

    • StephenCurry on 15/01/2024 - 18:25

      That's interesting. I thought it was a rare issue of areas like my current house. As places I used to hang around near south east all get great speed, like Oakleigh, Clayton, Dandenong etc.. I think I might check frequently from now on :)

  • Dollar General on 15/01/2024 - 20:20

    Could be all those McMansions blocking the signal

  • Associated87percent @ Boost Mobile on 16/01/2024 - 08:55
    +1

    looking at the Balwyn area, there is some unplanned NBN work going on in the area until 6pm 17/1 that COULD be affecting the speed of the mobile network (more people on their mobile due to not having NBN access)

    • StephenCurry on 16/01/2024 - 09:51

      Yes Balwyn is not far from here. Appreciate that man! Hopefully it will get better after that.

      • Associated87percent @ Boost Mobile on 16/01/2024 - 13:57

        Sorry, meant Bulleen area.

        • StephenCurry on 16/01/2024 - 14:46

          That gives me bit more of a hope haha!

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