Unauthorised Transactions through Guzman y Gomez Account. Useful Advice Welcome

at2j on 12/01/2024 - 09:10
Last edited 30/01/2024 - 06:21 by 1 other user

Hi fellow ozbargainers

Last night, one order ($195) was placed through my Guzman account and payment was made through PayPal. I called my bank and they said I have to contact the merchant as they can't do anything.
While I was talking with the bank, another transaction of $78 was done. I immediately changed my PayPal account password and cancelled automatic payment for Guzman through PayPal.

After several calls, I talked with the Guzman store (Greenacres South Australia). They said orders are collected through drive through. There is nothing they can do. I told him I live in Seven hills New South Wales. How can you process with these transactions? The person on the call said this has happened before as well. I asked for head office contact. She didn't have it.

I disputed these transactions on PayPal as fraud. They said it is not a fraud as I have authorised automatic payment to GyG before in July 2022.

Do I have any options to get my hard earned money back?

Edit: talked with PayPal. They will dispute this transaction under goods not received and GyG has 10 days to respond. If GyG doesn't reply or provide proof then 11th day I will receive a refund

Edit: got an email from GyG head office. They have refunded the money in my account. Thanks all for your input. Have a good day.

General Discussion

Related Stores

Guzman y Gomez
Guzman y Gomez

Comments

  • Fredfloresjr on 12/01/2024 - 09:13
    -3

    You will get your money back by disputing your paypal transaction.

    • pegaxs on 12/01/2024 - 09:19
      +2

      I disputed these transactions on PayPal as fraud. They said it is not a fraud as I have authorised automatic payment to GyG before in July 2022.

      PayPal will see these are authorised transactions because there is a link to the G&G account. The issue is with G&G and with unauthorised access to this account somehow.

      My bet is that OP uses the same email and password for a whole heap of different apps and someone just downloaded the combination and tried it on the G&G app and it was correct. This is either on OP having shit password security, or a breach of the G&G app, either way, it isnt a "PayPal" issue.

      Now, it would be a PayPal issue if the PayPal account had been used through the app and that app was not registered to OP.

      • Fredfloresjr on 12/01/2024 - 09:27

        Paypal is very easy to deal with as long as you don't have history of regular disputes with them. Did once with pizza hut app I think and they returned my money.

      • MS Paint on 12/01/2024 - 09:32
        +3

        Agree.

        It's an OP GYG account security issue not a PayPal issue and definitely not a bank issue.

        Guzman Gumaz

        Lol. For all we know OP is possibly talking about Gazman.

        Useful Advice Welcome

        This is a public forum on the internet. You don't get to choose.

        • pegaxs on 12/01/2024 - 09:49
          +4

          Useful Advice Welcome

          Aka: "Please say the things that I want to hear and not the things I dont like…"

        • rokufan on 12/01/2024 - 19:31

          This is a public forum on the internet. You don't get to choose.

          Bit harsh. But yeah making such requests is normally counterproductive.

  • FoxJump on 12/01/2024 - 09:15
    +11

    and this is why i never trust retailer apps with any stored payment methods or even log in info

    • housebaratyon on 20/01/2024 - 09:09

      The inconvenience of taking a little longer to pay is nothing compared to the inconvenience of having to chase up and dispute unauthorised transactions and the possible runaround you'll get from everyone.

      Also: Use password managers, people! Do not reuse passwords!

  • darvian22 on 12/01/2024 - 09:20
    +1

    I have had my points used before in the GYG app - when I spoke to GYG they told me it was my problem and I should change my password.

    Clearly they have issues with their app - I don't trust it or most retailer apps anymore - security is floored AF.

  • Dollar General on 12/01/2024 - 09:24

    If PayPal is part of the ombudsman scheme, take it there

  • freefall101 on 12/01/2024 - 09:47
    +5

    Use two factor authentication on PayPal is my advice. Allowing storing payment details at a taco place is just overkill as well, unless it’s your main source of food.

    Get a password manager and use 2fa everywhere.

    • askbargain on 12/01/2024 - 10:32
      -3

      Or just use sign in with apple.

    • JimmyF on 12/01/2024 - 10:41
      +2

      Use two factor authentication on PayPal is my advice

      Doesn't fix the OP issue, they authorised automatic payment to GyG. So no 2fa needed by the GyG app once this is done.

    • aja12 on 12/01/2024 - 18:41
      -1

      I have two factor authentication enabled, and the exact same thing that happened to OP happened to me this afternoon. PayPal security and customer service is a joke.

      • ihfree on 12/01/2024 - 19:30

        You linked your PayPal account to another service?

        • aja12 on 12/01/2024 - 19:40
          -1

          Yes.

          • KangaDrew on 17/01/2024 - 14:14
            -1

            @aja12: Therein lies the problem then. If you've authorised a link between PayPal and another service, you've already been authenticated and authorised PayPal to deduct the money from your account. Simple and most secure solution is to not link PayPal to any account, period.

  • EightImmortals on 12/01/2024 - 09:53
    -1

    And they reckon bitcoin is risky?

  • Dollar General on 12/01/2024 - 09:55
    +2

    You can rule out the hamburglar as he’s not a fan of Mexican.

  • barge-in hunter on 12/01/2024 - 10:12
    +2

    Really sorry to hear about this one; it's a tricky situation. If Guzman Gumaz won't come to the table, the only other option is to raise it with your bank as a chargeback (which will in turn get your paypal account banned/cancelled).

    If it's any consolation, posting here has reminded everyone to log in to Paypal and remove any authorised billers.

    • Craze on 12/01/2024 - 12:06
      +3

      If it's any consolation, posting here has reminded everyone to log in to Paypal and remove any authorised billers.

      Thanks for call-out have just reviewed my account.

      Instructions here on how to find authorised billers.

  • askbargain on 12/01/2024 - 10:25
    +2

    Thanks OP, it was delicious.

    • EightImmortals on 12/01/2024 - 10:28

      OP was talking about Guzman and Gomez?

      • askbargain on 12/01/2024 - 10:29
        +1

        It was late at night and GYG was the only thing open.

  • JimmyF on 12/01/2024 - 10:40

    Do I have any options to get my hard earned money back?

    Speak to head office and see what they have to say. Otherwise bikies or media.

  • garetz on 12/01/2024 - 12:12

    This is obviously fraud, the question is how did they gain access to your guzman account.

  • aja12 on 12/01/2024 - 18:39

    OP, same thing happened to me this afternoon. Changed passwords for Guzman app, PayPal. Removed linked bank account from PayPal. PayPal dispute was reviewed within the hour and deemed it was not authorised, case close. Lodged a dispute with PayPal.

    (profanity) pathetic little low life scum.

    • aja12 on 12/01/2024 - 22:44

      *PayPal deemed it was UNauthorised

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