FTTP nbn Connectivity Woes and Technician Visit Booking

Lozbdssll on 11/01/2024 - 22:09

Hey ozbargainers,

I'm dealing with some NBN headaches and wanted to see if anyone else has gone through a similar situation. Here's the deal: I signed up for NBN through More, and initially, my order got stuck because the NBN Box (FTTP) serial numbers in their system didn't match mine. After a month of waiting, they finally sorted that out, but now I'm facing a new problem – my fiber optic connection is cut, and the light on the NBN Box is red.

I've been going back and forth with More, asking for a tech to come out, but all I'm getting is that the provisioning team reported the issue to NBN. Has anyone else been in a similar situation, and how long did it take for a tech to show up?

Would appreciate any insights or advice you can share!

Internet Broadband nbn

Comments

  • WoodYouLikeSomeCash on 11/01/2024 - 22:13
    +2

    NBN through More

    More problems…

  • ozbs25 on 11/01/2024 - 22:43

    I imagine it's better these days but for us it took 9 months from first visit to actually being online. Lots of finger pointing, bookings, no-shows and unannounced visits. Worst customer experience ever I think.

    • ozbdssll on 11/01/2024 - 22:49

      Oh my god I need a professional to rewire the fibre optic cables, it's not a thing I can do

      • ozbs25 on 11/01/2024 - 22:55

        Our experience was so bad (and widespread in my area) they had to setup a council meeting and had residents come and voice their concerns to reps from NBN and the local council member.

  • Hirolol on 11/01/2024 - 22:55
    +1

    There’s a common saying around here regarding nbn providers.
    Pay peanuts get monkeys.
    Switch to a reputable Aussie based company and get it sorted, pay that little bit extra for the support.
    Leaptel/aussie/launtel

    • netjock on 12/01/2024 - 09:56
      -1

      NBN infrastructure is Australian.

      Retailers might not be but they only make a margin and everything needs to be logged with NBN which is a quasi government entity.

      NBN is probably busy paying PWC for no service.

  • ESEMCE on 12/01/2024 - 09:43

    More/Tangerine Customer Support is non-existent. They close out cases on the first response, despite not actually even attempting to resolve the issue.
    They're uber-cheap cause they offer zero customer support.

    Accept this fact and notify More that you will be switching ISPs immediately due to their crappy support. Pay your final bill by direct bank transfer otherwise they'll chase you up for the transaction fee on the credit card later.

    Sign up to the new ISP (go with Superloop/Aussie Broadband/Leaptel/Launtel) then when you get the notification that you're connected, Call technical support, jump through all the hoops that their script says you need to do and then they'll arrange a tech visit ASAP to resolve the issue.
    In my terrible Tangerine experience, it took me a week of waiting on their crap, then after switching, a mere 40 hours to be fully resolved, tech switched my FttN copper pair from Node to pit AND rolled out brand new copper from the pit to my home (could have been 24 hours, but I wasn't able to be home for the site visit in that timeframe).

    Cue comments from loyal customers saying "I've never had a problem with my connection" as though that's an indication More/Tangerine's Customer Support is good.

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