Where Would You Line up for a Click and Collect Order?

• 

  bobbified on 03/01/2024 - 00:24

  +8

  Logic says to walk up to the Click and Collect Counter in the first instance and [lineup to] wait for service/direction. Retail is dynamic environment - the processes or situation may be different for different places and at different times.

  what's the point of click and collect if i still have to lineup?

  I don't ever recall seeing anywhere that 'click and collect' means you don't have to line up. You're not the only one who uses the service. The two customers at the start (or the ten customers that were there as you were walking out) might have also been waiting for click and collect.

  All that's needed is a bit of some common sense and patience.

  • 

    Sleeqb7 on 03/01/2024 - 10:15

    +4

    All that's needed is a bit of some common sense and patience.

    You overestimate the average retail shop patron.

    • 

      bobbified on 03/01/2024 - 10:21

      I WAS going to mention that, unfortunately, "common sense" isn't that common! 😁

• 

  Hybroid on 03/01/2024 - 00:35

  +5

  what's the point of click and collect if i still have to lineup?

  That's some odd logic. Your request for service is no more important than anyone else's that arrived before you.

  Most Click and Collect counters here are not dedicated ones, but hybrid cashiers and/or customer service desks as well. You line up like everyone else to be served.

• 

  Some Human on 03/01/2024 - 02:50

  I would line up with the rest of the humans, because I likely wouldn’t have noticed the click and collect is at a different counter.

• 

  McFly on 03/01/2024 - 03:17

  +5

  what's the point of click and collect

  The point is you get to have your goods allocated and paid for.
  It has nothing to with queuing or not.
  Your polling options therefore do not make sense.

• 

  DustyAfternoon on 03/01/2024 - 03:32

  Having a labelled c&c counter makes me inclined to line up there, absent other direction.

  However, given that there’s a till there, it sounds like it’s more of a hybrid counter, in which case lining up with others seems reasonable.

  On that basis, neither you nor the staffers did anything wrong. You lined up where it was intuitive. Then you went to line up with others when instructed, in line with policy.

  Thinking instead about whether the policy is reasonable, the process of c&c is probably about as time consuming as regular checkout. There isn’t any paying, but you have to identify yourself and the staffer has to find the item, so I’d think it’d end up about the same, leaving no justification for fast-tracking c&c customers.

  This would change depending on the nature of the store—for stores where a lot of goods are purchased at once, like grocery stores, the checkout time for in-store purchases would be longer, so I’d expect c&c to be fast tracked, whereas for say a TGG purchase, I wouldn’t expect differentiation.

• 

  SnowDragon on 03/01/2024 - 07:37

  Got Subway C&C once during lunch. Arrived and the were 3 people in the process of constructing their subs and another 5 behind them waiting.

  I stood about a metre away from the register and waited for a gap in between the people - there was no dedicated cashier. Took me about 5 minutes to actually get a chance to quickly get in and say I had a C&C and another 30s for them to find it, get me to sign the slip etc.

  Would have been quicker for me to join the queue, get to where you select your bread and say I have C&C.

  • 

    Sinnerator on 03/01/2024 - 08:37

    +1

    so all the advertising saying avoid the queues for lunch click and collect are ALSO BS

    • 

      avoidfullprice on 03/01/2024 - 09:21

      The services are there I believe . But The training to staff, and them having staff to serve C&C is not

      • 

        Protractor on 03/01/2024 - 10:41

        -1

        and AFAIK each store is basically a franchise staffed with the dregs of other fast food places, or family.

        Click & collect isn't a perfect model and no 2 collection businesses deliver the same service.

• 

  avoidfullprice on 03/01/2024 - 09:19

  Where is option three where you ask a staff in store, and do what they say?

  When the 2nd staff arrived, i was told to line up in the same line as the other customers were first.

• 

  big1964 on 03/01/2024 - 09:47

  I find it rather ironic that people will queue to get concert tickets football tickets etc line up at nightclubs but hey having to wait at a shopping centre with a few people in front is a problem for some (not to talking about the poster)
  Having worked in a big box store over an 8 hour period the people seem to exit the store all at the same time the registers are clogged but 5 mins later there is no one there.
  All click n collect does is save time looking for the items.

  • 

    Protractor on 03/01/2024 - 10:49

    -1

    And it also lessens exposure to hoards of people, which has it's benefits.

    Also it's a busy time of the year and staffing levels are spread thin across retail (annual leave /limited employee pool).

    This post exemplifies the term 1st world problem

• 

  PissLUR on 03/01/2024 - 10:14

  must be chemist warehouse joondalup home co.

  had the same experience and i complained to the manager.

  • 

    aily331 on 05/01/2024 - 00:36

    It's Ikea I think

• 

  Protractor on 03/01/2024 - 10:37

  +1

  Gawd, if Karen, married a Karen, and had Karen triplets, you'd probs be all of them.

  It's click and collect, not your high jumping,personal slave

• 

  Jugganautx on 03/01/2024 - 16:08

  You know whats even better than C&C OP? Getting it delivered and not wasting your time driving to the store and then making this thread.

• 

  kyle on 03/01/2024 - 22:27

  It's the retailer's problem to not properly sort out the process