Has Anyone Had an Experience Asking ALDI to Reprint an Old Receipt from >12mo Ago?

n1ckwylie on 02/01/2024 - 09:30

My Aldi mower has just given up on life, but it's only 3 years old (with a 5-year warranty). Dumb-dumb me though can't find the receipt. I know the date of the transaction and the amount, thanks to credit card statements, so I'm wondering if someone somewhere at Aldi has the power to look up the receipt for me.

This Aldi article (https://help.aldi.com.au/s/article/I-want-a-reprint-of-my-re…) says the store only keeps receipts for 12-months, but this feels a bit illegal to me, so I'm wondering if anyone out there has any experiences getting an older receipt reprinted.

TIA

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Comments

  • altomic on 02/01/2024 - 09:40

    It is illegal for a merchant to not to keep a receipt for at least 8 years, and punishable by 25 penalty units or 3 years in prison.

    Section 8 (a) of the Commonwealth Receipt Keeping Act (1954)

  • Jimothy Wongingtons on 02/01/2024 - 09:43
    +3

    Maybe just call them?

    • djones145 on 02/01/2024 - 09:57
      +11

      all our operators are busy at the moment, please hold the line. Alternatively please post on ozbargain, as they are the source of truth.

    • theHMASfriendship on 02/01/2024 - 13:46
      +2

      Cut out the middle man and come directly to OzBargain

  • SBOB on 02/01/2024 - 09:49
    +19

    says the store only keeps receipts for 12-months, but this feels a bit illegal to me,

    Why should a store be required to search, find, and reproduce your receipt which they provided you at the time of purchase, years later?
    Should they be able to charge you some admin fee to reproduce this?

    Why would it be 'illegal'?

  • pharkurnell on 02/01/2024 - 09:49

    good luck … I'd have low expectations of anyone knowing what your askin of them…

  • rambutann on 02/01/2024 - 09:52
    +1

    The product or packaging will have a batch number on it which will prove that its less than 5 years old.

    • reactor-au on 03/01/2024 - 09:55

      Most likely OP misplaced the packaging if they misplaced the receipt

  • ihfree on 02/01/2024 - 09:54
    +2

    Might be worth digging a further into the FAQs

    https://help.aldi.com.au/s/article/What-is-acceptable-as-pro…

    The best proof of purchase is a receipt. ALDI strongly advises you to make a copy of your receipt and keep it, and the original, in a safe place. Bank statements, warranty cards and credit card statements are also generally accepted, providing the retail cost of the product can be proven.

  • DashCam AKA Rolts on 02/01/2024 - 10:01
    +3

    That's why I get Bunnings to send an SMS of the receipt and keep that in a folder on my phone.
    Aldi receipts are photographed and also kept in phone folder.

    • randombrick on 02/01/2024 - 17:54
      +1

      If you have an online account with Bunnings and use their app, scan your account QR code at the register and the receipts get automatically saved to your online account as well.

  • JimmyF on 02/01/2024 - 10:03
    +4

    This Aldi article (https://help.aldi.com.au/s/article/I-want-a-reprint-of-my-re…) says the store only keeps receipts for 12-months, but this feels a bit illegal to me

    LOL The responsibility is on you to keep/provide the receipt, not ALDI.

    But as others have said, bank statements is a valid. Plus if this is a ALDI branded product, they normally have no issues.

  • trex on 02/01/2024 - 10:41
    +1

    “ Businesses can ask for proof of purchase before repairing, replacing or refunding

    If a consumer requests a repair, replacement or refund, the business can ask for a receipt or another form of proof of purchase.

    Other forms of proof of purchase include a:

    • credit or debit card statement”
    • AustriaBargain on 02/01/2024 - 12:40

      But what if you paid with cash to avoid the Aldi surcharge?

      • Bignudge on 02/01/2024 - 12:54
        +1

        There's only a surcharge if you tap. I always insert, eftpos, enter pin, no surcharge! (At least to the Aldi stores that I've been to in NSW).

        • AustriaBargain on 02/01/2024 - 12:57

          What if you tap with the EFTPOS option with Apple Pay?

        • WookieMonster on 02/01/2024 - 14:24
          +2

          There is only a surcharge if you tap and your payment is subsequently routed through the Mastercard or Visa networks.

          • If you tap a physical card that only supports Mastercard or Visa, your payment will go through the Mastercard or Visa network (obviously).

          • If you tap a physical dual-network debit card, it is a mystery whether the payment is routed through the Mastercard or Visa networks (and hence attracting a surcharge) or the eftpos network (and hence not attracting a surcharge). For example, I was with a work colleague at a NSW ALDI a number of weeks ago; they spent $8, and when they tapped their physical Commonwealth Bank Debit Mastercard, the receipt said the payment was routed through the eftpos network and there was no sign of a surcharge.

          • If you tap a card saved to a mobile wallet, the network the payment will be routed through will depend on what you chose on your device… assuming you had a choice in the first place. For example, if you have a Westpac Debit Mastercard added to Apple Pay, you can choose on Apple Pay between eftpos and Mastercard before you tap that card on your device against the EFTPOS terminal; if you choose eftpos, you will not be surcharged, but if you choose Mastercard, you will be surcharged. However, if you have an ING debit card added to Apple Pay, all payments from that card on your device have to go through the Visa network, because ING only supports Visa payments via Apple Pay.

  • Protractor on 02/01/2024 - 10:44
    -1

    That's a pretty good run ,IMO and a pretty god warranty. I wonder if their later mowers still have a 5yr warranty

  • AnyFurtherDiscount on 02/01/2024 - 14:08

    You don't need a receipt. PROOF OF PURCHASE is fine. Bank Statement Yes

    • foxmulder on 02/01/2024 - 14:20

      This. I thought rather than focusing on the tax invoice, why not just go straight to warranty process.

  • ChrisLevo on 02/01/2024 - 14:27

    Too late for you, I'm afraid, but I have become a fully paid-up member of the Ryobi customer base, with a major benefit being that you can register each tool when you buy it and upload the receipt.

    For example, it shows that my RLM35BL-0 mower's warranty expiry date is 6 years after the purchase date of 1 February 2023.

    I'm sure that it cost a bit more than an ALDI one, but I like the security of knowing that if anything goes wrong during that 6 years then they will give me e new one, no questions asked.

  • 82norm on 03/01/2024 - 09:07
    -1

    Just call them FFS.

  • bamzero on 03/01/2024 - 11:45

    You can use your credit card statement as proof of purchase.

    Special buys usual have a year and month (or maybe it's week) on the product sticker (though that's not proof of purchase and they don't need to provide warranty to second hand purchasers)

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