AliExpress Order Failed to Clear Customs

Does anyone know what this means? Or how do I follow up? Tried to use the AliExpress chat support but overrun with bots.

Submitted a refund due to failed delivery. AliExpress said that it was invalid as it still hasn't arrived

What do I do? Nothing I bought was bad.

It's annoying as all the items were all bagged up together

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Comments

  • +3

    just wait.

    tracking will show not delivered. and aliexpress will refund when item is not delivered in time.

  • How long ago? I had the same thing happen. Was a toilet brush. After a few days it passed through.

    • +3

      Few days ago. I guess I'll just wait and should clear.

      • Yeah. It took a few days for me. Can't remember the exact amount of time, but I'd give it a few more days if I were you.

  • +5

    Completely normal and will be delivered in no time. I've made about 30 orders last month and the few that got it were received on time.

    You'll get more accurate tracking using something like https://17track.net as AliExpress only shows a summary.

    • +1

      I find https://parcelsapp.com/ to be the best for AliExpress tracking - 17track often doesnt show anything for mine.

  • I've had that status appear several times and all items turned up, eventually. Hopefully it's nothing for you to worry about.

  • Happened with my last Ali order, the cheapo Hifiman headphones. They subsequently cleared customs 2 days later.

  • -1

    Same message here. After all it is still the silly season.
    Keeping fingers crossed.

  • Submitted a refund due to failed delivery.

    Be a little patient. It's December!

    If you did a little bit of research you would know that it's a common issue right now.

    • ordered 'few days ago'… wants instant delivery.

    • +1

      You're right, they might have been decent cars!

  • its customs "we are busy" message

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